Customer Service Sales

Jon McElwain

***** ******** **** * ***-***-

**89

Champlin, MN 55316

**********@****.***

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SUMMARY

Self motivated and reliable professional with experience in customer

inventory purchasing, customer service, shop and warehouse production. Able

to multi-task and works well with people.

COMPUTER EXPERIENCE

Microsoft Excel

Microsoft Word

Microsoft Outlook

Accu Term 97

WORK EXPERIENCE

Andersen Logistics Inc.

Minneapolis, MN

1996-2009

Inventory Specialist II 2005- 2009

. Create purchase orders

. Track all late purchase orders to coordinate new time of arrivals

and relaying information for new order ship dates.

. Obtain and review acknowledgements of purchase orders for accuracy

. Receiving of all incoming purchase orders.

. Expedite orders that are needed quicker than standard lead times.

. Track inventory levels.

. Conduct weekly, monthly and yearly cycle counts.

. Coordinate customer returns and disposition of product.

. Andersen Windows direct van purchasing. Responsible for all dealer

direct van purchasing for all dealers in Illinois and Indiana.

. Developed great relationships with vendors that I have worked

with.

. Trace and track customer's freight.

. Maintained contact with trucking companies and any agents that

will be handling the freight to ensure shipper and consignees are

aware of any problems.

. Provide proof of delivery.

. Responsible for processing pick-up requests and entering data in

the system.

. Notify customers of any delays in shipping and dispatching points.

. Code, enter and process all invoices of assigned vendors for

payment.

. Run sales reports, maintain and file reports.

Customer Service Rep, 2001-2005

. Order entry

. Quoting orders.

. Respond to and handle all daily customer service requests.

. Answer incoming calls from customers and sales reps.

. Perform general office duties, which include answer phone calls

from general public, run fax, copy, printer machines and all

general office equipment.

. Provide support to customers and sales reps with regard to

shipment, billing orders, order processing or issues with orders.

Communicate back order and product allocation issues to the sales

force, and assist the sales force in locating and transferring

product as needed.

. Responsible for the training of new customer service employees.

Shop Associate, 1997-2001

. Apply window jamb extensions to window unit (basic units, custom

perimeter jambs, exterior extension jambs to hinged door units)

with the use of all standard wood working tools. Table saw, chop

saw, pneumatic nail guns etc.

. Mulling of basic unit configurations and custom feature units

containing KML and New Morning product with steel and aluminum

reinforced mulling components.

Warehouse Associate, 1996-97

. Unload vans with incoming product.

. Pick and stage product for next business day deliveries.

. Load delivery trucks for next day deliveries.

. Prepare delivery tickets and route delivery boards for drivers on

their daily route.

. Coordinate deliveries with dealers for orders being delivered

directly to jobsite.

. Maintain records of incoming/outgoing shipments

. Prepare outgoing shipments, counts. weights, affix shipping

information on cartons

. Determine shipping method via UPS, Fed-Ex, Spee-dee delivery, or

LTL.

. Unpack and examine incoming shipments, rejects damaged items,

record shortages

EDUCATION AND TRAINING

Champlin Park High School, 1994

. Received diploma

. Forklift certified

. Excel I

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate