Project Manager Quality Assurance
Resume:
June Torregrossa, PMP
Email: abieeo@r.postjobfree.com
Program Manager/Project Manager/Sr. Business Analyst/Quality Engineer
Experience Summary:
ACS/Lockheed Martin/Ensco, Inc.
Project Manager for DACOR (Disbursements Analysis Control and Online
Reporting), BARS (Billing Accounts Receivable System) and Project Systems
for General Motors Financial Systems. Process Manager for the PMO's IPG
(Integrated Process Group). Quality Engineer for new development of Global
Authoring System.
Electronic Data Systems
Project Manager for Vehicle Tracking System, Disability Benefits System and
Worker's Compensation System.
13 years experience in information technology
Education:
Bachelor of Science Degree in Management Information Systems, 1995
Oral Roberts University, Tulsa Junior College, Tulsa Oklahoma GPA 3.5
Certifications:
Project Management Professional - Certified by PMI August 2005
Certified COBOL II Programmer, 1998, Walsh College, Troy, Michigan
Certified Programmer, 1988, South Tech Education Center, Boynton Beach,
Florida
Affiliated Computer Services Inc. (Formerly Lockheed Martin Financial
Systems) with client General Motors
Nov 2001 - Present
For FSSA account - Performed as a Project Manager to develop, enhance, and
sustain manufacturing applications for the General Motors Corporation.
Average team size - 15 developers with 5 SMEs. Responsibilities have
included all SDLC phases - Requirements Analysis, Definition, Design,
Coding, Testing, Joint Reviews, Implementation, Documentation and Training.
Background in business process development, enhancement and training.
Ongoing meetings with GM customer for solid requirements determination on
new service requests. Prepared weekly status reports, variance reports.
Utilized time tracking tools. Monitored project issues and mitigated
risks. Tracked budget costs.
For GSSM account - Performed as Workload Manager for outsourcing project
work to India and Malaysia. Participated in CCB (Change Control Board).
For GAS account - Performed as QA through all phases of web development for
GM's Global Electronic Publishing application
January 2007 - March 2008
Quality Engineer/Tester for web application GM Global Authoring System
- Performed all areas of testing for GAS (web developed application
for GM) including developing traceability matrices and executing test
plans, uce cases, unit and system test cases; and recording and
resolving defects using SDP21 R10. Testing included user acceptance
test cases developed with customer. Used ACS developed tool for
defect tracking, triage and resolution. Created test scripts for
developers. Coordinated test team meetings to review requirements and
project plans to ensure the testing estimates remained on target.
Conducted QA reviews on weekly basis. Provided process improvement to
QA Plan.
January 2007 - October 2007
Program Manager/Provided Gap analysis to IBM as ACS and IBM in attempt
to obtain CMMI L5. Performed Quality Assurance for the GSSM account
and revising current version of QMS 6.0 (Quality Management System).
Created plan to adapt to the ITIL processes/IBM's process set for GM
support. Prepared for SCAMPI A and B assessments.
June 2006 - December 2006
Performed Incident Management (all trouble tickets) and coordinated
tickets submitted by the helpdesk by GMOL (GM Online), ACS with IBM
and EDS. This included tracking the tickets in Remedy. Performed QA
(Quality Assurance) activities which included audits on large
projects, both using QMS 6.0 and SDP-21 and R10. Coordinated
knowledge transfer for Supply Chain. Coordinated activities
transitioning from Clearcase/Clearquest to Rational Portfolio Manager.
Participated in transition from SRTS (Service Request Tracking
System) to eRequestor. Workload Coordinator for GM Service Parts
Organization India Offshore Resources (team of 14 located in Pune,
India) and ACS team located in Kuala Lumpur, Malaysia.
January 2006 - June 2006
Project Manager/Workload Coordinator for DACOR/GM. Coordinated
workload between ACS and GSS (Moscow resources).
July, 2004 - January 2006
Project Manager for Dealer Accounting. PL for BARS (Billing and
Accounts Receivable System) and NVBARS (Non-Vehicle Billing and
Accounts Receivable System). Guided and assigned workload for all
phases of the System Development Life Cycle. Member of assessment team
for the SCAMPI Level 3 Assessment CMMI July 7-16, 2004. Obtained CMMI
level 3 for ACS through the SEI (Software Engineering Institute).
Member of Process Improvement Team (Integrated Process Group).
Attained PMP certification in 2005. Managed approximately 115
projects of various sizes. Average projects managed simultaneously -
15. Participated in project planning, change management, risk
analysis, scheduling, controlling, estimating, forecasting, resource
management, contingency planning, disaster recovery drills, work
breakdown structures, critical success factors, and tailoring
rationale for quality assurance. Demonstrated strong leadership and
communication skills and identified new business opportunities.
Coordinated outsourcing and workload between ACS and GSS (Moscow,
Russia resources - team of 20).
Ensco/Lockheed Martin Experience for General Motors:
Dec 2003 - July 2004
Project Manager/Systems Engineer for Dealer Accounting. Configuration
Management Rep., Integrated Process Group Rep., Member of Defect
Prevention Action Team. Resource for all phases of the System
Development Life Cycle. Resource for security access for new users.
Nov 2001 - Dec 2003
Project Manager/Systems Engineer for GMTOPS. Technical lead/SME for
Warranty Analysis System.
- Deployed year-end project and trade exchange project for GMTOPS.
- Requirements for various projects supporting online screens.
- Added new vehicle Hummer to Warranty Analysis System.
Technical lead; wrote following documents: Rough Order of
Magnitude;
Requirements, Business Design, Technical Design, Unit Test
Cases
- Added new vehicle codes to General Ledger system for WA.
Technical lead; wrote following documents: Rough Order of
Magnitude;
Requirements, Business Design, Technical Design, Unit Test
Cases
- Streamlined processing for WA to reporting by model year instead
of division.
Electronic Data Systems (EDS)
March 1995 - May 1999
Performed as a Programmer Analyst/Sr. Business Analyst to develop, enhance,
and maintain manufacturing applications for the General Motors Corporation.
Mainframe, TSO/ISPF. Responsibilities have included: Requirements
Analysis, Definition, Design, (following EDS System Life Cycle
Methodology), Extensive Coding, Testing, Joint Reviews, Implementation,
Maintain Documentation (EDS and General Motors End-User manuals),
Coordinated Helpdesk and Training.
Feb 1999 - May 1999: Project: GM Worker's Compensation System:
Enhanced the detail reports to include all new or acquired plants,
and eliminate any unused information according to service request.
Sr. Business Analyst. Wrote specifications. Assigned workload.
Coded, tested, conducted walkthroughs, obtained customer sign-off,
implemented, and closed down project.
Nov 1998 -Feb 1999: Project: GM Disability Benefits System: Year End
Project for automotive industry involving massive updates, changes and
deletions of acquisitions and divestitures; end result producing cut
checks for employees on disability. Sr. Business Analyst. Performed
Requirements Determination and created service request with customer.
Conducted meetings with all GM systems involved in year-end
transformation. Designed, coded, documented, tested, and implemented
changes in modules and jobs. Scheduled jobs for production.
Performed extensive on-call duties. .
Jun 1998 -Feb 1999: Project: GM Disability Benefits System: Y2K
Compliance for automotive industry's Disability Benefits System.
Systems Engineer Performed extensive analysis and design of all
modules, jobs, includes, and files that contained date fields. Coded,
tested (unit and system), debugged, conducted walkthroughs,
documented, and implemented. Used SDLC methodology and SLC Roadmap.
Coordinated with other GM systems for compliance. Performed on-call
duties.
Jul 1998 - Aug 1998: Project: GM Disability Benefits System: Scheduled
and coordinated the Disaster Recovery Drill for automotive industry's
Disability Benefits System. Team member.
Scheduled jobs to back up databases. Prioritized sequence of jobs to
be run. Documented all actions to be taken. Coordinated with 72
other internal systems to produce timely recovery. Made
recommendations to change procedures.
Apr 1997 - Apr 1998: Project: EDS Data Resource Management: Designed
and created a repository for data between automotive industry's
internal systems to reduce duplicate data names in databases. Sr.
Business Analyst in development of the data exchange database.
Distributed templates to internal systems for identification of all
source and target data used between internal and external systems
Created the master template. Maintained application matrix to monitor
progress. Coordinated with 72 systems to use same naming standards
for fields used in code. Created workload for team members.
Scheduled jobs to load databases with gathered data. Created new
processes for loading tables.
Dec 1997 - Mar 1998: Project: EDS Vehicle Tracking Information
Management System: Volunteered to work VTIMS help desk for four months
for automotive industry as GM employees vacated their positions.
Systems Engineer.
Assisted customer's carriers (rail and truck) in transporting all
products from factory to dealer by vehicle identification number.
Problem solver for railroad, truck, ocean vessel, and loading agents.
Worked on site with customers. Extensive on-call duties.
Jun 1997 - Nov 1997: Project: EDS Vehicle Tracking Information
Management System: Team member of Canadian Transit Time Project.
VIPER (Vehicle Information Product Evaluation Reporting), a sub system
of VTIMS, created a reporting system for automotive industry's
Canadian site.
Mar 1995 - Nov 1997: Project: EDS Vehicle Tracking Information
Management System: Team member of automotive industry's Payment
Cleanup Team which assisted customer in deciding which carriers (truck
or rail) were to be electronically issued payment.
Systematically ran a four-day series of jobs every two weeks for truck
and rail cleanup processes. Worked side by side with customers to
meet their individual problems and demands on a daily basis. Created
adhoc reports and located vehicles for customer. Assisted customer in
meetings with carriers as spokesperson for cleanup process.
Subject Matter Expert: Quality Management System, Quality Assurance,
Business Processes, Process Improvement, CMMI 3, 4, and 5, and the
SEI,Clearcase/Clearquest, ClearQuest, Rational tools, Risk Management,
Configuration Management, Program Management
Technologies/Industries: Manufacturing; Financial, Web developed GM Global
Authoring System
Trade Skills: Mainframe, SQL, ISPF, TSO, JCL, File-Aid, Cobol II,
Microsoft Access
Contact this candidate