Melanie L. Hanna

**** ***** **** ****

Mapleton, UT 84664

Home: 801-***-****

Cellular: 610-***-****

e-mail: abieen@r.postjobfree.com

Professional Qualifications

Solve Now

February 2010-Present

Nonprofit Organization working with Educational and Political groups to

increase awareness of their mission, size and influence of group, provide

marketing, organizational and social media consulting through the use of

our products, tasking tools, and services.

Vice President of Marketing and Sales

. Work closely with President and VP of Finance to orchestrate

marketing plan.

. Plan and execute 5000-year leap constitution classes for charter

school distance learning program.

. Aid campaigns in raising funds with our products.

. Expertise in social media marketing specializing in: facebook,

twitter, linked in and blogs to attract awareness and develop

branding.

Nordstrom, Inc.

September 1, 1999- February 2010

Store Information Manager

King of Prussia, PA

The King of Prussia branch of Nordstrom has yearly revenue of $97,000,000.

As Store Information Manager, one of my most notable achievements was to

reduce shrinkage for our store to less than 1.5%. Another notable

achievement was the rollout of Personal Book, a system that tracks customer

purchases at the point of sale in order to allow sales associates to

provide a greater degree of customer service in order to increase profits

through additional sales. As part of this rollout, I was directly

responsible for organizing, scheduling and training all team members (600+)

on this system, including additional training for target groups as

necessary. 2006 offered the opportunity to pilot a stock team to meet the

needs of the store collectively. This added an additional 15-20 people to

my department. Other accomplishments include:

. Led, planned and executed the store's bi-annual physical

inventory.

. Collaborated with Loss Prevention, Customer Service and Human

Resources and Logistics Departments in assessing needs and

training opportunities to achieve results on a department level.

. Managed 4-24 team members directly and 50 selling Managers,

reconciled reports, and worked with distribution centers,

stores, Regional Managers and Buyers.

Gift Gallery Department Manager (Home & Collectibles)

Garden City, NY

. Managed a team of 5-16. Oversaw their daily productivity and set

the standard for great service and held team accountable for

results. Responsible for interviewing, hiring, training,

scheduling, coaching, writing reviews, documenting and

terminating all employees in department.

. Facilitated department conversion to new inventory system.

. Merchandised and designed displays and aesthetics and

presentation of department.

. Achieved steady business increases.

Assistant Cosmetics Department Manager

Garden City, NY and King of Prussia, PA

Planned and executed cosmetics trend show event resulting in a $193,000

yield for one day, number one in the country for trend show revenues.

Responsibilities for this event included meeting with vendors to procure

gratis merchandise for attendee goody bags, planning vendor locations with

the buying office and the visual team, and establishing daily goals for

ticket sales. I coached and encouraged team members daily in order to

achieve booking goals. The success of this event resulted in this annual

event becoming a semi-annual event for the cosmetics department. Other

responsibilities and achievements include:

. Led 50 cosmetic business managers and beauty associates.

Responsible for interviewing, hiring, training, scheduling,

coaching, writing reviews, documenting and terminating all

employees.

. Fostered great vendor relationships and partnerships to achieve

business increases.

. Planned and executed vendor and department events to increase

traffic, brand awareness and increase business results overly

numbers. Consistently delivered results and involved team to

book appointments and build excitement over new and existing

brands.

Fragrance Business Manager

King of Prussia, PA

. Manage $1.5 million + volume fragrance business.

. Viewed by Department Manager and peers as department leader in

coaching and setting cultural company standards.

. Partner with vendors on incentives, contests, and successful new

fragrance launches and events.

. Work with a seasoned team of professionals to improve and develop

their personal trade and gain new repeat customers.

. Maintain visual merchandising and department standards.

Dr. Perricone Business Manager

King of Prussia, PA

Live, teach, educate customers how to reduce a high inflammation lifestyle

to prevent aging.

. Responsible for all client relations to increase volume.

. Planning and executing bi-monthly events.

. Booking and supervising freelance support.

. Building rapport within the department to facilitate cross selling,

events and support of the Perricone brand.

. Working with vendor and Nordstrom to achieve results.

. Trend Shows- exceeded appointment goals and achieved a 20-40%+

increase over goal. Resulted in a $10,000+ volume 1 day event

standard.

. Established a supplement replenishment program to guarantee monthly

sales.

Philosophy Business Manager

Orem, UT

. 1st event, planned and executed, pre-sold, booked appointments and

beat LY numbers with highest increase in department with $5,000 event.

. Consistently top booker and pre-seller for events and products

launches.

. Built loyal customer following through excellent customer service,

product knowledge, technique and artistry skills, and personal

shopping.

Cosmetics Counter Manager, Prescriptives

Columbia, MD

. Built loyal customer following through excellent customer service,

product knowledge, technique and artistry skills, and personal

shopping.

. Embodied Nordstrom culture as a new member of the team in a new store.

Mutual Beauty Supply

Salt Lake City, UT 1/1999-8/1999

. Field Sales representative and account manager for 30 salons.

EDUCATION

. Weber State University, 1998-1999, B.S. Fashion Marketing & Promotion

. Department of Sales and Service Technology Program

. Brigham Young University Idaho, 1992-1994, A.A. Fine Arts

EXPERIENCES/ INTERESTS

. Lived in Europe for 6 years and speaks French fluently.

. Avid white water rafter/adventurer.

. Breeds and trains Arabian horses.

. Congressman Mark Sanford, Washington, D.C. 1997 summer internship.

Mr. Sanford currently serves as the Governor of South Carolina.

. Lay Missionary for the Church of Jesus Christ of Latter Day Saints in

Quebec/Ontario Canada 09/1994-04/1996

REFERENCES

Available upon request

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