Customer Service Representative

Lovelie Aime

***** ***** ** *** ****

Jacksonville, Florida 32218

Phone :904-***-**** Email:***********@*****.***

Objective:

_____________________________________________________________________

To obtain position in the medical field where my current education and 4

years of customer service experience can be utilized to ensure optimal care

Education:__________________________________________________________________

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Advanced Career Training Medical Billing & Coding Diploma

August 2008

North Miami Senior High High School Diploma

August 2000

Skills______________________________________________________________________

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. Medical Manager

. Medical office Simulation Software (Moss)

. ICD-9, CPT and HCPCS coding

. Seizure and First Aid certified, HIPPAA certified, CPR certified

. CMS-1500 Forms and Medical Billing

. Microsoft Word, Power Point, Outlook, Publisher and 10 key

. Knowledge of Medicare, and Medicaid, and Private pay

. Bilingual- English, Creole

Experience__________________________________________________________________

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Asset Managing Group 04/2010- Present

Jacksonville, FL

Customer Service Representative

. Provided a comprehensive selection of competitively priced loans

. Provided and meet the needs of consumers who do not have access to

fairly priced and professionally delivered

home financing

. Negotiated with the credit card companies to reduce the total amount

of debt that owed

. Aggressive approach to credit card relief consumers

. Helped to achieve optimal credit profile by making the credit repair

process convenient personal, and effective with excellent

customer service

. Repaired credit profile.

Laney & Duke 07/2007-

04/2008 Jacksonville, FL

Specialist/ Labeler

. Defined the overall data warehousing program strategy

. Resolved high level business and information issues

. Coached the team in the development of the data warehousing solution

. Defined the business information requirements.

. Received turn ins validates that accompanying document for incoming

and outgoing materials are complete and accurate

. Performed a variety of warehousing duties, understanding of the

establishment's storage plan, policy and procedures, ability to

review, prepare, and maintain required documents

. Validates item, quantity, and documentation moves equipment to staging

areas for maintenance.

Citi Trends 04/2006-08/2007

Jacksonville, FL

Assistant Manager

. Maintained accurate accounting records of accounts receivable and

payable

. Responsible for overseeing associates daily worked hours

. Processed payroll at the end of every pay period

. Maintained a positive attitude when dealing with customers

. Informed Corporate with trends and needs in the work place

The Sullivan Group 02/2003-

11/2005 Jacksonville, FL

Customer Service Representative

. Provided accurate and timely information in regards to clients' bills

. Maintained confidential information related to clients credit card and

business accounting procedures

. Informed clients of company promotion

. Handled irate clients with excellent customers service

. Discussed new ideas with clients to better serve them and handle

other administrative duties

Externship________________________________________________________________

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Shands Orthopaedics Bone & Joint Center

Jacksonville, FL

Trained in multiple aspects of the medical office including:

. Filling, Typing, Coding, Referrals

. Allscripts (Patient electronic dictation system)

. Meddata (Electronic referral system)

. Star/Hbo (Electronic patient care system)

. Horizon/Portal (Electronic dictation system)

References Available

Upon Request

Contact this candidate