Customer Service High School
Resume:
Abigail Bixby
Lakewood, WA *8439
Phone: 940-***-****
**********@*****.***
OBJECTIVE:
I have exceptional computer skills, math skills, organizational and
analytical skills, and communication skills. I love to be a part of a team
that works together to optimize the customer's experience, whatever it may
be. As a dedicated employee, my work ethic is very important to me. I like
to get things done efficiently and thoroughly. I am highly motivated to
excel. I am very eager to relocate to Washington state and will do what it
takes to secure a job in the area. I would love to remain in the healthcare
industry and/or enter the accounting/finance realm.
ACCOMPLISHMENTS:
As an Insurance biller with United Regional, I quickly moved up in the
department and emerged as a leader within the group. I took over the
training of new employees and began handling high dollar patient accounts,
problem accounts, and special reports that tied directly in to the
financial success of our billing department. As a telemarketing specialist
with Office Depot, I single handedly managed the store's cash office and
organized deliveries. I contributed in increasing the flow of deliveries
from the store to local businesses three-fold. By taking charge of the
deliveries I minimized the number of problems, increased the number of
customers, and made the overall delivery process much more efficient.
EXPERIENCE:
February 2008
To
Present
United Regional Health Care System Wichita Falls, TX
Insurance Biller II
. File insurance claims on behalf of the hospital and our patients
. Reconcile patient accounts based on charges and payments
. Verify credits/debits on patient accounts
. Resolve problem accounts
. File appeals and redetermination requests to Medicare/TrailBlazer
Health, Medicaid, and Tricare
. Interaction with charges and the hospital charge master
. Trainer for new employees and provide ongoing training for current
employees
. Strong knowledge/understanding of HCPCS/CPT, ICD9 codes
November 2007
To
February 2008
AAFES Sheppard AFB, TX
Cashier/Stocker
. Provided exceptional customer service to military personnel and
families
. Stocked freight throughout the store
. Maintained and balanced cash drawers at the registers
. Received extensive employee training through AAFES.
January 2004
to
July 2005
Blue Cross Blue Shield Wichita Falls, TX
Claims Processor
. Processed medical insurance claims for companies with high dollar
performance guarantee contracts with Blue Cross Blue Shield.
. Developed strong team building skills to achieve departmental goals
. Regular interaction with hospitals and physician offices relating to
medical coding and charges
July 2002
to
July 2003
Office Depot Wichita Falls, TX
Telemarketing Specialist
. Solely maintained cash office - including balancing all cash drawers
and store safe
. Prepared all bank deposits
. Checked in store freight and processed vendor buybacks
. Recorded customer orders
. Set up supplies to be delivered from the store, the warehouse, and
outside companies to our local customers
. Answered questions and solved all problems associated with the orders
February 2001
to
July 2002
Blue Cross Blue Shield Wichita Falls, TX
Claims Examiner I
. Processed medical insurance claims for companies with high dollar
performance guarantee contracts with Blue Cross Blue Shield.
. Regular interaction with hospitals and physicians offices relating to
medical coding and charges
. Developed strong team work skills in order to achieve departmental
goals
EDUCATION:
2010
University of Phoenix Phoenix, AZ
Bachelor of Science in Business/Accounting Degree
GPA: 3.82
2001
Midwestern State University Wichita Falls, TX
General Studies
GPA: 3.75
Completed all basic requirement courses including courses in Literature,
Math, Sciences, History, and Political Sciences.
1998
Burkburnett High School Burkburnett, TX
High School Diploma
General Studies GPA: 4.1
KEYWORD SUMMARY:
Communication, people, computers, teamwork, friendly, efficient, problem
solving, ethical, honest, dedicated, quick learner, organized, motivated,
problem solving, Microsoft Word, Excel, PowerPoint, Access, Quickbooks,
AMPFM, Eclipsys SPFM, MedAssets
Contact this candidate