Registered Nurse Customer Service
Resume:
PORTIA SMITH DANTZLER
Mauldin, SC 29662
abiecn@r.postjobfree.com
CAREER OBJECTIVE
Human resources or organizational development position to facilitate career
transition; the position would utilize corporate administrative experience,
managed care expertise and concurrent educational development.
RELEVANT QUALIFICATIONS
Dependable, conscientious administrative professional with six years of
progressively responsible experience in diversified industries. Confident
in making decisions, supporting leadership teams and ability to function in
fast-paced and high energy environment. Self-motivated, enthusiastic, and
results-oriented with constant attention to detail. Key strengths include
the ability to:
. Effectively work individually or collaboratively in a team
. Manage confidential and sensitive matters and materials
. Motivate co-workers to use systemized procedures
. Organize and prioritize tasks to achieve goals
. Demonstrate proficiency in MS Office, ADP Enterprise and Quick Books
EMPLOYMENT
REDEMPTION WORLD OUTREACH CENTER, Greenville, SC 2010
Faith-based community outreach organization
Pulse Administrative Assistant/Children's Choir Volunteer
. Review and process time cards for hourly employees on a bi-weekly
basis
. Process and maintain leave requests and balances.
. Assist in the coordination of all aspects of campus-wide events;
. Coordinate Pulse Ministry events, volunteers, and special projects
with staff.
. Maintain all appointments and calendars; requisition rooms as
needed.
. Communicate announcements to Media for activities and special
events
. A/P and A/R, Complete and submit check requisitions to Accounting
timely for processing; process monthly credit card receipt
justification
. Prepare audition/registration packets for new members and maintain
attendance report for volunteers
. Serve as personal assistant to Pulse Executive Pastor and Co-Pastor
CENTENE CORPORATION, Columbia, SC 2009
National healthcare operations company with state government contracted
managed care health plans
Program Coordinator
. Conducted initial screening assessments for clinical case
management candidates
. Risk stratified and triaged case loads to registered nurse case
managers
. Monitored low-risk obstetric case load
. Organized and attended offsite member education events
. Developed and maintained pharmacy drug utilization and lock-in
programs
. Attended training courses and disseminated training to case
managers
. Developed policies, procedures, work protocols, and training
materials
. Published monthly case management success story newsletter
. Managed daily calendars/ master meeting schedules
. Served as liaison to member services, quality, marketing, pharmacy
services and provider services departments
. Maintained office files, typed correspondence, distributed incoming
. Managed and transposed confidential information between multiple
database systems
BLUECROSS BLUESHIELD, Columbia, SC 2008
South Carolina owned and operated health insurance carrier with large
family of subsidiary companies offering additional insurance products
including federal government contracting
Pharmacology Services Technician
. Provided administrative support for Director of Pharmacy and
maintained clinical pharmacology programs for insurance plan.
. Processed standard and expedited coverage re-determination requests
. Processed MTM and Poly-pharmacy Program Applications
. Assessed drug interactions for Poly-pharmacy Program participants
using online tool
. Created and maintained departmental tracking databases for quarterly
CMS reporting.
. Served as liaison between pharmacy services, customer service and
marketing
departments.
. Maintained daily calendars/master schedule for pharmacy department.
PHARMACARE SPECIALTY PHARMACY (CAREPLUS), Columbia, SC 2007
Leading national pharmacy for patients with unique or complex
pharmaceutical needs; closed pharmacy offering mail-order and third-party
coordination of benefits
Specialty Injectables Technician
. Processed enrollment referrals and pre-authorizations
. Provided monthly courtesy calls to schedule refills for patients.
. Served as liaison between patients, health care providers, and
insurance providers
. (including co-payment assistance providers)
. Assisted Facilities Manager with development and implementation of
revised workflow for pharmacy technicians.
MEDICINE MART PHARMACY, Lexington, SC 2005-2007
Independent community, compounding pharmacy and durable medical equipment
retailer
Certified Pharmacy Technician
. Assisted in maintenance and documentation of pharmacy inventory levels
. Delivered prescriptions to local long-term care facilities
WALGREEN COMPANY, Greer /Columbia, SC 2004-2005
National retail pharmacy
Certified Pharmacy Technician
. Assisted pharmacy manager with training diverse team to deliver peak
performance
. Ordered and maintained medication inventory and records
. Interacted with insurance providers concerning billing/reimbursement
issues.
EDUCATION
UNIVERSITY OF PHOENIX, Columbia SC Projected graduation date: August,
2011
Bachelor of Business Administration (BBA)
Minor: Organizational Innovations
Grade Point Average: 3.89
Featured author, Essays of Excellence, 2009
SPECIALIZED TRAINING
National Career Readiness Certificate, 2010
Gold Certification
Reading for Information (7), Applied Mathematics (5), Locating Information
(5)
Certified Pharmacy Technician, 2004
National Certification issued by Pharmacy Technician Certification Board
(PTCB)
State of SC Registered Pharmacy Technician
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