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Customer Service Manager

Location:
Marengo, IL, 60152
Posted:
November 01, 2010

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Resume:

Edward A. Weingartner

*** **** ***** *******

Marengo, IL 60152

815-***-****

Email - abiec0@r.postjobfree.com

SUMMARY OF SKILLS

. Customer service -Problem solving

. Inside Sales - Cold Calling, Prospecting

. Managerial duties - Cash/Credit Reconciliation, Forecasting,

Sourcing, Purchasing, Inventory Control, Sanitation,

Labor and Material Cost Control, Marketing and Advertising.

. Construction/Renovation - Design, Drawings, Carpentry, Finish and

Trim, Drywall, Painting, Metalwork, Welding

. Digitally Literate - Microsoft Windows XP, Excel, Word, Xsellerate,

RAM (Route Accounting Manager)

OBJECTIVE

A position where my solid interpersonal and communication abilities,

combined with managerial skills would be utilized.

EXPERIENCE

6/02 - 4/09 Industrial Network Systems/ SeeIT Solutions

Arlington Heights, IL

Inside Sales / Business Development

Researched companies and identified potential new customers and their

needs. Identified individuals within the companies as the managers of

upcoming projects, contacted them and initiated discovery and sales

meetings. Our new program increased sales after the first eighteen months

by 20%. I was asked to assist in the launch of SeeIT Solutions, a sister

company.

7/01 - 3/02 Executive Coach Corporation

Fox River Grove, IL

Custom Woodworker-Repair Carpenter

Estimated job costs, negotiated with vendors to purchase materials, drew

plans, interacted with customers and management staff. Performed repairs

and did custom woodwork for private coaches and RV's. Tools used included:

routers, shapers, table saw, mig welder, plasma cutter, dual-orbital

sander. This luxury-niche company closed shortly after 9/11.

9/97 - 3/01 Sparkling Spring Water Company

Vernon Hills, IL

Sr. Customer Service Representative

Heavy phone contact with customers and distribution centers. Trained new

C/S representatives, sold new accounts, processed orders, scheduled/re-

routed deliveries, solved delivery problems via direct contact with

drivers.

2/95 - 8/97 Discovery Bay, Embassy Suites Hotel

Deerfield, IL

Bar / Assistant Restaurant Manager

Among other operational duties, emphasis was placed on vendor negotiation,

purchasing and inventory maintenance. Involved in re-design and renovation

of existing restaurant space. Involved in training of all assistant

managers and floor personnel. Oversaw cleaning crews and responsible for

passing corporate inspections.

6/92 - 6/94 Sizzler International Inc.,

Oakbrook, IL

Restaurant Manager

Responsible for the daily operations and closing procedures for family-

style restaurant with annual sales of $750K. Maintained inventory and

prepared orders for stock. Maintained direct labor cost of 21% and material

(food) cost of 31%. Facility was also used for testing new promotional

products in the Chicago market. Corporation closed the Chicago market

stores in favor of opening in Canada.

2/89 - 8/91 Discovery Bay, Embassy Suites Hotel

Lombard, IL

Bar / Assistant Restaurant Manager

Member of management team of new facility after being involved in the

design and construction of the facility. Responsible for both front of

house (restaurant and bar) service and room service during daily

operations. Maintained product cost of 21% in liquor department. Involved

in training of all assistant managers and floor personnel. Performed all

beverage purchasing and inventory. Oversaw cleaning crews and responsible

for passing corporate inspections.

2/88 - 1/89 Mission Hills Country Club

Northbrook, IL

Lead Bartender

Daily operations and inventory cost control in a country club setting that

offered banquet service.

8/87 - 12/87 Kentucky Fried Chicken

Palatine, IL

Restaurant Manager

Responsible for daily operations, inventories, cash reconciliations. Left

the company after corporate office re-instated an employee that was caught

stealing.

3/83 - 5/87 Goodnight Irene / Mama Mia's Pizza

Chicago, IL

Managing Partner

Total profit and loss responsibilities and all aspects of daily operations

of a nightclub and a separate delivery restaurant. These properties were

built up in stature and sold at a profit.



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