Humberto Barrett

*** ******* *** **.

Hinesville, GA 31313

Mobile: 719-***-****

abiebh@r.postjobfree.com

Work Experience

IT Jr. Specialist

Insight Global, Beaufort, SC 10/20/2014 – Present, Supervisor: Stephen Oustz

- Utilized the ERIS Remedy to track monitor, and update all customer related trouble tickets.

- Resolved complex problems, providing support focused on minimized interruptions for customer’s

enabling ability to carry out critical business activities.

- Documented all problem correction within the remedy solution database, while working to integrate

them into the business culture and instituting normalization and ITIL best business practices into the

network enterprise center.

- Configured, service, repair, and maintain hardware and software for network services, storage

networking devices, and servers. Integrate multiple information systems in a networked environment,

evaluate and resolve customer information system problems, effect required hardware upgrades and repair

to maintain mission capability.

- Coordinated directly with other technical specialists and system administrators on development, testing,

installation, and maintenance of automation, networks and the wide variety of associated support systems

and software.

Field Service Technician

Artech, Cherry Point, NC 11/2013 – 08/2014, Supervisor: Sean Crotty

- Installed, service, repair, and maintain information technology systems in both a stand-alone and client-

server environment, including MS server, Defense Message Systems, and other authorized information

technology systems. Reimage operating systems in accordance with (AGM).

- Advised all customers of computer and communication regulations, policies, and procedures set forth by

the Department of Defense DOD and Defense Information System Administration (DISA).

- Utilized remote connection and remote desktop protocol to analyze and resolve customer’s problems on

their computers.

- Utilized the ERIS Remedy to track monitor, and update all customer related trouble tickets.

- Resolved complex problems, providing support focused on minimized interruptions for customer’s

enabling ability to carry out critical business activities.

- Documented all problem correction within the remedy solution database, while working to integrate

them into the business culture and instituting normalization and ITIL best business practices into the

network enterprise center.

- Configured, service, repair, and maintain hardware and software for network services, storage

networking devices, and servers. Integrate multiple information systems in a networked environment,

evaluate and resolve customer information system problems, effect required hardware upgrades and repair

to maintain mission capability.

- Coordinated directly with other technical specialists and system administrators on development, testing,

installation, and maintenance of automation, networks and the wide variety of associated support systems

and software.

Deployment Technician

The Expersts Inc, Camp Lejeune, NC 09/2012-10/2013, Supervisor: John Farrington

- Replaced retired machines with installing, and migrating Windows XP OS to Windows 7 OS.

- Executed the migration of 5000+ computers to Windows 7 completing the project a month ahead of

schedule saving company time, and money.

- Provided end user services in direct desk side support to the customer trouble shooting and repairing

computers and peripheral devices. Supports and maintains user account information including rights,

security and PSTs. -

Determined visual if the part is in working condition and has been returned complete and complies to the

specification requirements, re-boxing the hardware to ensure the product is suitable for restock.

Familiar with Windows Operating systems and Microsoft Office products.

- Possess good customer skills and knowledge of computer troubleshooting processes as they relate to

connectivity support, software program operations and device hardware issues.

Senior Army Instructor

Bloomfield High School, NM 10/2010-06/2012 Supervisor: Jeff Rabuck

- Insured that the school’s JROTC program is managed in accordance with the policies and directives of

Department of the Army and San Juan County School Board.

- Informed the School Principal of Army regulations policies, directives and procedures affecting the

operation of the JROTC program.

US Army

Logistics Analyst (Maintenance) 02/1986-12/2010 Supervisor: LTC David Wilson

- SECRET SECURITY CLEARANCE. Provided advised, guidance of ground maintenance data monitor

to the brigade supervisors as well as subordinate commanders and staff. Have a working knowledge and

familiar with: maintenance readiness. Army maintenance and supply policies.

- Functioning of the Army logistic system at the organization and direct support levels (Field), and the

recording of data under DA Pamphlet(s) 750-8, 738-751

- Provisions of AR 750-1, Army Materiel Maintenance Policy -

AR 710-2, Materiel Management for using units, support units, and installations

- AR 140-15, Maintenance and equipment

- AR 220-1, Unit Readiness Reporting

- FM 4-30.3, Maintenance Operations and Procedures

- Logistics Information Warehouse (LIW)

- Available to travel to CONUS and OCONUS locations

- Compiled and analyzed readiness data for approximately 1200 combat systems valued over $1.5 million

dollars.

- Perform various logistics functions and task to support programs during the development, production,

and sustainment phases of the systems life cycle.

- The work involves (1) identifying the specific requirements for money, manpower, material, facilities,

and services needed to support the program and (2) correlating those requirements with program plans to

assure that the needed support is provided at the right time and place.

- Maintain and complete accurate records.

CERTIFICATIONS

CISCO CCNA CSCO12665019 October 6, 2014

CompTIA Security +Ce COMP001020464239 April 10, 2013

CompTIA Network +Ce COMP001020464239 April 10, 2013

CompTIA A+ Ce COMP001020464239 April 10, 2013

Windows 7 Configuring SR8155204 January 03,2013

Windows Server 2008 Network Infrastructure Configuring SR8155204 October 30, 2012

ITIL Foundation Certificate 4989984.20251277 March 1, 2014

Job Related Training

C10108 Computer Hardware

C20108 Introduction to Networking

M70108 Operating Systems

M40108 Server

M50108 Network Infrastructure and Configuration

M60108 Server Administration

Education

Certificate of Completion, ECD: January 2013 MyComputerCareer.com Raleigh, NC

Bachelor Business Administration, ECD: June 2008 Touro University International, Cypress, CA

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