Sales Customer Service

Stephanie Ricks

**** ******* **** *****. *******, TN 37013 . 615-***-**** . E-mail:

abiebb@r.postjobfree.com

Career Objective:

Seeking a position where my marketing, public relations and communication

skills can be utilized.

Education

TENNESSEE STATE UNIVERSITY, Nashville, TN

Bachelor of Science in Speech Communication and Theater, emphasis in Mass

Communication

Graduation Date: May 5, 2005

AUSTIN PEAY STATE UNIVERSITY, Clarksville, TN

Masters of Art in Communication Arts, emphasis in Corporate Communication

Graduation Date: May 7, 2009

Professional Experience

Variety House by Stephanie: Nashville, TN 2005- Present

Owner

? Professional Wedding Planner

? Publicist for companies

? Help build brand awareness

? Create press releases

? Create brochures, websites, media kits, annual reports

? Executes newsletters

? Effectively writes business plans

? Meets with clients, brides, and grooms

? Plans and coordinates weddings and events

? Creates a budget plan for brides, grooms, and clients

Tennessee State University (Record's Office) - Records Lead Worker:

Nashville, TN February 2010 -Present

? File information

? Post grade changes

? Reviews student records

? Verify that requirements for graduation are met

? Conduct records transcript evaluations

? Verify enrollment

? Prepares and mails transcripts request

? Answers telephones, and route calls to the appropriate officials

? Performs other work as assigned

Franklin Marriott Cool Springs: Franklin, TN 2006-2007

Sales and Marketing Assistant

? Created and mailed out media kits

? Handled customer queries efficiently

? Helped to expand the customer base of the hotel

? Provided feedback to the Director of Sales and Marketing

? Helped Sales Managers to identify target markets

? Answered telephones

? Prepared weekly sales reports

? Delphi Administrator

? Prepared all definite contracts with the hotel

? Researched and replied to all customer leads

Marriott Shoals Hotel & Spa: Florence, AL 2005- 2006

Sales Coordinator

? Coordinated and organized promotion, publicity and advertising for

a hotel.

? Edited and designed brochures for the hotel.

? Created visual representation for advertising.

? Effectively developed customer rapport.

? Helped purchased advertising space in print and outdoor advertising

for hotel.

? Coordinated with media to promote advertising for a hotel.

? Daily prepared reports pertaining to the status changes of Sales

Managers.

? Prepared End of Month Reports and Business Plans.

? Represented the hotel directly before the general public at

exhibitions and special programs.

? Submitted information about the hotel upcoming events to local

newspapers, radio stations, as well

as hospital's bulletin boards.

? Prepared flyers, posters, banners, brochures, exhibits, decorations

for the purpose of promotion and

publicizing activities for a hotel and hospital.

S. Ricks ~page two

? Followed-up on customer inquiries, questions and complaints.

? Informed Sales Manager on client leads.

? Examined all definite contracts with hotel.

? Delphi Administrator.

? Conducted hotel tours.

Additional Work Experience - Internships

Marketing and Public Relations Intern: Helen Keller Hospital, Sheffield,

AL: January 2005- May 2005.

? Wrote news releases, newsletters, public service announcements and

television scripts.

? Conducted hospital tours.

? Created Flyers

Communication Lab Assistant: University of North Alabama, Florence, AL:

August 2003- December 2003

? Supervised and taught fifty-five students on operating television

and radio equipment.

? Managed all production that took place in radio and television lab.

? Educated students on all types of production material.

? Controlled operations of video cameras, linear and non-linear

editing, graphic and animation software,

audio and lighting equipment and other television

components.

Television Producer Intern: WAFF 48 News, Huntsville, AL: June 2003-July

2003

?Wrote television scripts

?Assisted with marketing ideas

Radio Producer Intern: WZZA Radio, Tuscumbia, AL: June 2003-July 2003

? Recorded radio commercials.

? Sales Training

Activities and Honors

? National Broadcasting Society.

? International Radio and Television Society Foundation, Inc.

? Selected nationally to attend Media Workshop in New York.

? Certificate of Achievement in Excellent Customer Service.

? College of Arts and Sciences Dean's list.

? Guest Speaker.

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