Customer Service Manager
Resume:
Patrick D. Kohman
Ithaca, NY 14850
********@*****.***
Summary of Qualifications
. Significant management experience, including operations, procurement,
customer service, inventory, warehouse, shipping, receiving, vendors,
and contract manufacturers
. Outstanding leadership ability, which includes supervising employees
and leading teams
. Extensive analytical, problem solving, and technical abilities
. Excellent organizational, written and oral communication skills
. Computer experience includes proficiencies in Oracle, JD Edwards on
AS400, Baan, Traverse, Windows, Excel, Word, Access, PowerPoint,
Acrobat, and other application programs
Professional Experience
CognitiveTPG, Ithaca, NY
Printer Operations Manager 2005-2010
Spares Distribution and Repairs Site Manager 2003-
2005
. Managed all operational functions/personnel including procurement,
inventory management, customer service, shipping & receiving, repairs,
order entry, forecasting, and scheduling
. Managed relationship with contract manufacturers for production, spare
parts, repair services, and technical support
. Analyzed Oracle reports to provide business details to executive
management
. Developed and maintained processes for tracking and reducing inventory
exposure by up to $80,000 per month
. Created process flow with contracted service center to manage and
expedite repair operation, reducing turnaround time from 3 months to 3
weeks and reducing backlog from 850 units to 100 units
. Managed distribution of spare parts, which averaged $410,000 (380
orders) per month
J.C. Ford Company, La Habra, CA 2003
Inventory Manager
. Set up inventory process and system including intelligent part numbers
with category and subcategory coding
. Lead team to convert Engineering Order Requests for parts into
complete Bill of Materials to load in Traverse
. Developed spreadsheet tool tying on hand inventory and open delivery
dates to customer orders in order to efficiently schedule production
Solectron Global Services, Cypress, CA 2001-2003
Sr. Warehouse Supervisor
. Controlled daily cost of goods sold (COGS) by utilizing reclamation
and painted parts in preference of new parts
. Scheduled daily repairs to keep sufficient inventory of units for swap
program
. Instituted cycle count process to monitor and control inventory
Gateway, Inc, Lake Forest, CA
Subject Matter Expert - Global Manufacturing 2000-
2001
Associate Manager - Inventory 1998-
2001
Sr. Supervisor - Manufacturing 1997-
1998
Sr. Supervisor - Production Test 1991-
1997
. Retained after site shut down on team that successfully moved server
operations from Lake Forest, CA to North Sioux City, SD with no
inventory loss or production shutdown
. Worked on promotion team that evaluated, planned and launched JD
Edwards 7.3 in July 1999 with no delay of orders processed
. Implemented and managed Gateway's cycle count process, increasing site
accuracy from 65% in November 1998 to 99.3% in April 2000
. Assisted Gateway Lake Forest to achieve ISO 9002 certification in
August 1999 by writing and implementing processes, procedures and work
instructions
Point 4 Data Corp, Tustin, CA 1988-1991
Customer Repair Department Supervisor
. Restructured process to provide on time shipments of first in/first
out and customer expedited repairs
. Assembled multi-department team with Manufacturing, Technical Support,
Repair Depot, and Quality to use best test process in all areas
Training and Education
Business Administration courses, National University, Lake Forest, CA
Gateway Effective Management and Ethics training, Irvine, CA
ISO 9001:2008 training, Ithaca, NY
Contact this candidate