Manager Customer Service
Resume:
Jennifer J Duncan
Bainbridge Ohio 45612
********.*******@*****.***
SUMMARY OF QUALIFICATIONS
Personal characteristics that would be an asset are good interpersonal skills, strong
work ethic, self-motivated, excel at multi-tasking in fast paced environment,honesty and
understanding the importance of confidentiality.
Extensive experience including but not limited to: account set up, supervision of
employees, maintaining confidental files for all employees, keeping accurate records for
audits. Maintaining all general ledger accounts, and making correct adjustments. Held
workshops for new Teller Supervisors throughout the district.
WORK EXPERIENCE
US Bank
101 W. Main St. Hillsboro Ohio 45133 937-***-****
Branch Manager
Sept 2007- July 2010
Cash handling, safe management, monthly scheduling, payroll and human resources. I
was responsible for recruiting, hiring and training of new employees. Overseen 2
banking locations, and operational duties. In addition to the daily banking I was also the
Business Sales Manager. I had to maintain a book of business for business customers.
I was responsible for building the banks prospects. While in this position my branch was
#1 in Eastern Ohio region. During my time at the bank our numbers grew, all sales
goals were achieved. I was able to build a positive staff that respected and trusted me.
US Bank will highly recommended.
Grandview Family Practice
1550 West 5th Ave. Grandview Ohio 43212 740-***-****
Medical Office Float
Aug. 2006- Aug. 2007
Provided office correspondence, answering of phones and client inquiries. Assisted
office manager, organized and up-dated confidential files. Effectively communciated
with doctor for patient call backs. Recongnized the importance of accuracy, and a high
level of administrative competence.
Motherhood
8410 Factory Shops Blvd. Jeffersonville Ohio 43128 937-***-****
Co-Manager
June 1999-Nov 2006
Responsible for daily operations. Controlling payroll guidelines, meeting sales goals,
and offering excellent customer service. Cash handling, daily deposits, following
company standards. Interviewing, hiring and training of new employees. Able to excel
sales goals, passed all store audits, made decisions with confidence. Coaching of all
employees towards achievement.
M&S Tanning and Nails
Out of business, owner deceased
Independent Contractor
May 1997-May 1999
Worked as an independent contractor. Scheduling of clients and performed nail services
such as manicure, pedicures and artifical nails. I was self-motivated, use my time
productively and delivered the highest standards of professional excellence.
Doug Marine Motors
1120 Clinton Ave. Washington Court House Ohio 43160 740-***-****
Title Clerk
Jan . 1995- Jan. 1997
Handled payments for parts and service departments. Answered mutiple phone lines,
processed bank drafts and all loan closings. Effective use of all office equipment,
followed businesslike procedures to accomplish objectives.
EDUCATION
1992 Graduate of Miami Trace High School
1993 1 year attended Columbus State Major Accounting
1997 Graduate of Class Act School of Cosmetology
2005 Medical Terminology Certificate
2005 First Aid Certificated, CPR
2007 American Banking Certificate
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