Sales Customer Service

Kelly L. Fitch

**** *** ***** ***** . ********, Texas 77406 . 713-***-**** .

abie6n@r.postjobfree.com

Summary of Qualifications

. Strong Skills in developing and executing marketing strategies, programs,

events and media plans

. Exceptional interpersonal skills, working with individuals of all

backgrounds

. Outstanding professional written and verbal communications, effective

negotiation skills with vendors and customers

. Strong business analysis, business case development and project

management skills

. Highly productive and organized, demonstrating strong ability to

prioritize and multi task, demonstrating tenacity

. Computer skills in both P.C. and Macintosh operations and knowledge of

numerous software programs and CRM Management Systems

. Familiar with all aspects of business management and history of

increasing sales and profitability

Professional Experience

Southwest Wire Rope, Inside Sales/ Customer Service, Houston, Texas

9/2008 to 5/2010

.Reviewing product pricing and gross margin goals for existing products

weekly and establish new product pricing

.Consistently increasing monthly sales by qualifying sales leads and by

securing new accounts through cold calling

.Consistently selling on a 40% profit margin

. Managing the life cycle of quotation process from conception to

completion

.Successfully working with 4 other branches to determine manpower, ensure

accurate order completion and on time delivery

. Responsible for consulting with customers to proactively offer solutions

as well as answering technical questions and up-selling

. Entering quotes, bids, proposals and orders.

R. STAHL Inc, North America Marketing Communications Manager, Houston,

Texas 05/2006 to 05/2008

. Oversee and direct all Marketing and Communication efforts for a 12

million dollar international company.

. Directed a new branding strategy resulting in greater North American

Exposure.

. Oversaw the development of a new and dynamic website which included the

addition of updated product information.

. Supported 25 Sales Representatives organizations with product samples and

literature

. Implemented and ran monthly videoconferences to ensure vital information

was disseminated between corporate headquarters and sales origination

. Design, develop and implement marketing campaigns for new products

. Manage all aspects of trade shows, open houses and technical conferences,

including the development of location, booth design and personnel

. Manage all phases of direct mail projects recruited and guided vendors;

oversee print operations and coordinated mailing process.

Safety Vision, Account Executive, Houston Texas,

02/2004 to 5/2006

. Developed new sales and marketing strategies to increase business and

market share in the transit, School Bus and Police industries

. Consistently increased monthly sales through effective sales planning and

improved presence of product line

. Consistently increasing monthly sales by qualifying sales leads and by

securing new accounts through cold calling

Action Box, Sales Representative, Houston Texas,

01/2003 to 01/2004

. Secured contracts with new clients through cold calling increasing

reoccurring revenue by 25%

. Reestablished B2B contact with inactive accounts including Frito Lay, BMC

Software, Encon Safety, increasing revenue by 35%

. Successfully eliminated competitors form several accounts, thus securing

100% of all business units

Paradigm Geophysical, Facilities Coordinator, Houston, Texas

09/1999 to 04/2002

. Directed all aspects of procurement, vendor relations and maintenance for

U.S. Operations for an international seismic software company

. Organized an office relocation including the build out of a 57,000 square

ft facility and relocation of $20 million in assets and 200 Employees

. Renegotiated several contracts with vendors, achieving savings of 35% in

operating costs and implementation of a safety committee

Forest Cove Baptist Church, Media Director, Kingwood Texas

05/1999

to 09/1999

. Promoted church events including special speakers, musical artists,

conferences and represented church at functions

. Wrote and published monthly newsletters and press releases

Related Experience

The Collegian Newspaper, Houston Baptist University Houston - Sports Editor

/ Staff Writer 1997-1999

Media Internship - Fox Sports Southwest - Houston, Texas

Spring 1999

Media Internship - Channel 13 - KTRH (ABC) Houston, Texas

Fall 1998

Media Internship - Houston Hurricanes Soccer Club - Houston, Texas

Summer 1998

Education

Houston Baptist University Double Major - Bachelor of Arts in

Communications, Bachelor of Arts in Mass Media - May 1999 - 3.67 G.P.A -

Deans List

Professional Development - How to be a Great Communicator - 2001

Professional Development - Effective Writing for Professionals -2001

Professional Development - Conflict Management Skills - 2000

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