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Customer Service Sales

Location:
Wilmington, NC, 28409
Posted:
November 01, 2010

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Resume:

L. Christopher Cook

abie5y@r.postjobfree.com

910-***-****

**** ******** ***

Wilmington, NC 28409

OBJECTIVE Seeking a position with an organization to make a positive

impact on revenues and experience long-term career growth

EDUCATION

December 2004 University of North Carolina at Wilmington,

B.S. Production and Operations Management, Wilmington, N.C.

EXPERIENCE

June 2010 - Norandex Building Materials Distribution,

Wilmington, North Carolina

Present www.norandex.com

Area Sales Leader

. Responsible for improving sales and market share across

the branches territory by maintaining current customer

relationships and identifying potential customers

. Prepare detailed weekly sales planners as a means of

tracking customer contact and to target potential

customers

. Conduct research to determine trends in the market,

competitor products and pricing, and to stay current on

code requirements

. Develop a large volume of accounts by going out into my

territory and gaining new customers every week

. Foster new customer relationships by cold calling, lead

generation, and referrals from current customers

. Stay current on product training, installation methods

and techniques to better assist clientele on purchases

. Represent the company's products and services at a

variety of local trade shows

. Maintain a positive relationship with office staff to

quickly resolve billing and credit disputes with clients

May 2009- Wesco Distribution, Raleigh, North Carolina

January 2010 www.wesco.com

Account Representative, Construction and Industrial

. Developed and maintain existing accounts by providing

excellent customer service

. Created new customer accounts by cold calling, lead

generation, visiting offices, facilitating meetings, and

building relationships with clients

. Worked with representative agencies to expand the

product segments for clients

. Responsible for all day-to-day activities within

customer accounts

. Worked directly with manufactures and installers to

ensure customer satisfaction

. Arranged bids and quotes, material list, detailed

schedules, and product take-offs for multiple clients

. Expanded product segments within existing accounts

. Developed in-depth, analytical customer reports and

reviews

January 2009- 84 Lumber Company, Raleigh, North Carolina

June 2009 www.84lumber.com

Contractor Sales Representative

. Facilitated meetings with current clients and potential

clients to determine their exact needs

. Worked directly with business owners, division

presidents, and C-level executives

. Prepared product take-offs, quotes, and recommendations

per local building codes

. Scheduled daily deliveries and ensured ultimate customer

satisfaction

. Worked with outside suppliers to expand product segments

. Arranged and achieved profit and sales goals with

Senior Management Staff

L. Christopher Cook

abie5y@r.postjobfree.com

910-***-****

6712 Yarmouth Way

Wilmington, NC 28409

January 2005- Stock Building Supply, Raleigh, North

Carolina

November 2008 www.stockbuildingsupply.com

National Account Manager

. Managed over $10 million in products and services while

acquiring over $1.5 million in profit

. Inside and outside sales representative responsible for

over $25 million in sales

. Member of Sales Excellence Club in 2008

. Established new customer accounts by visiting offices,

facilitating meetings, and building relationships with

clientele

. Worked with business owners, C-level executives,division presidents, engineers, and manufactures

. Maintained and grew existing accounts by providing

excellent customer service

. Worked with outside vendors to expand the product

segments for clients

. Responsible for all day-to-day activities within

customer accounts

. Expanded product segments within existing accounts

. Prepared bids and quotes, material list, detailed

schedules, and product take-offs

. Ensured the accuracy of purchase orders

. Managed support staff ranging from 10-15 people

. Promoted from National Account Coordinator to National

Account Manager after 1 year

Computer Skills Operating Systems and Applications -Accu-Term

universal product

inventory system, Citrix, Excel,

Word, PowerPoint, Microsoft Office Suite



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