SHERRY HATCHER

**** ******* *** *****

Indianapolis, IN 46235

Cellular 317-***-****

abie5p@r.postjobfree.com

OBJECTIVE

. A career position with a diverse market driven organization, which

utilizes my diverse professional background. I desire to work in a

people-related field providing quality services to community at large

while achieving the goals of the company.

EDUCATION

Indiana Wesleyan University

2006 Bachelor's Degree- BS in Business Management

Senior Student Services Coordinator

New Horizons Computer Learning Center Indianapolis

Indianapolis, IN 2008-2010

. Direct and overseen student enrollment activities, to include

admissions, registration, student records, and data collections

. Maintain student statistic data for state and federal programs

including WIA and VA

. Enforced academic policies and procedures as they pertain to the

center

. Monitor and administers processes associated with individual student

academic standing, as appropriate, to include probations or

suspensions

. Updated, maintained and reported accurate student records via

proprietary database system (CMS) Sales Logic and Training Partner

. Represented the organization at various,community, meetings and

promoted existing and new programs

. Overseen all facets of the daily operations of the organizational

unit

Director of Admissions

Indiana Business College

Indianapolis, IN 2004-2007

. 7 years management and sales experience

. Supervise and monitor daily activities of Admission Representatives,

establishing individual quarterly and weekly goals

. Managed, maintained and delivered successfully multiple complex

projects at one time

. Assume primary responsibility for the hiring, orientation, and

training of new Admissions Representatives

. Assisted Executive Director with creation of annual admissions plans

including staffing, budget, sales goals, advertising, and public

relations

. Assess new and changing recruitment markets

Assistant Director of Admissions

Indiana Business College

Indianapolis, IN

. Managed a total of 6-8 Admission Representatives

. Trained Admissions department on presentation and enrollment processes

for New and Prospective students

. Conducted weekly meetings with Admission Representatives, set

expectations, and team goals.

. Forecasted quarterly goals. Developed leads from both advertising and

internet sources

. Maintained, Developed and Distributed daily, weekly inner-office

reports, identifying cancellations, retention, and sit/start

percentages

. Developed lines of communication between Financial Aid, Education, and

Career Services

Senior Admissions Representative

Indiana Business College

Indianapolis, IN

. Completed certification process and associated training to develop

broad Admissions knowledge

. Exceeded admissions goal for seven consecutive quarters

. Conducted dynamic presentations to explain academic and career

opportunities, motivated potential students to further their education

and to identify potential candidates for enrollment

. Network and develop professional relationships to generate personally-

developed inquiries through presentations and full service visits

. Provided excellent customer service to potential students through

application and enrollment process

Consultant

LABS, Inc.

Indianapolis, IN 1998-2004

. Supervised employees primarily on customer service policies and

procedures, motivational techniques and leadership principles within

an innovating beauty industry

. Conducted education seminars on new products and services, while

establishing new accounts and effectively managing existing clients

. Ensures cosmetologists maintain personal skills at a professional

level, ensuring customers are confident and comfortable with quality

services provided. Mandates strict business ethics are adhered to

. Successfully developed and executed business plan to open and fully

staff a beauty salon

. Increased overall client services by 75% from 2000 - 2002

Supervisor / Training Specialist

Transcom USA Call Center

Indianapolis, IN 1997- 1998

. Supervised 20 - 25 call center representatives, monitor agents and

calculate call center performance, and analyze reports

. Identified training needs and conducted sessions with employees, which

focused on providing exceptional customer service and increasing

knowledge by using tools to monitor calls, coaching, training,

disciplining, and reviewing all operators

. Prepare and developed schedules for adequate staffing, monitoring

attendance of operators, scheduling breaks, and evaluation of all

operators to improve the efficiency

. Delivered to the team the appropriate support and training to become

successful

. Directed and managed the daily activities of call center telephone

operators

. Communication solutions, successes, and opportunities to the Manager

of customer services

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