Manager Customer Service

Angela L. Langston

**** ****** ***** abie2v@r.postjobfree.com 727-***-**** Home

New Port Richey, FL 727-***-**** Cell

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OBJECTIVE

To use my skills and expertise that has been attained over fifteen years of proven retail general management

experience to contribute to the successful operation of a retail establishment.

ASSETS

*Excellent communication & presentation skills * Strong computer skills * Ability to supervise 400+ individuals * Order, receive, stock &

merchandise product * Set & maintain gross margins * Establish relationships & negotiate with suppliers/vendors * Design advertising &

promotional materials * Control expenses * Ability to create and enforce policies & procedures * P&L Statement comprehension * Plan sales

strategies * Forecast & prepare budgets * Perform audits * Process A/R & A/P * Create and prepare reports * Write a business plan *

PROFESSIONAL EXPERIENCE

Healthy Hut Market & Café of Tampa Bay, St. Pete Beach, FL

General Manager (January 2010 – Present)

Originally hired as a consultant to assist with opening the store prior to transitioning to General Manager in April when the business opened.

MacDonald Training Center, Tampa, FL

State Licensed Employment Specialist (August 2009 – April 2010)

Assisted individuals with disabilities to obtain and maintain integrated employment within the community.

Natural Retail Group, Palm Harbor, FL

General Manager, Natural Retail Group (September 2007 – January 2009)

Responsible for overseeing the operational and financial affairs of the company which consisted of 13 retail stores, 2 wholesale entities and 1 corporate office.

Director of Operations, Natural Retail Group (June 2006 – September 2007)

Planned, directed and coordinated the daily operations of both retail stores and wholesale entities with 400+ employees.

Director of Loss Prevention, Natural Retail Group (May 2005 – June 2006)

Detected safety and security issues and put company-wide programs in place to prevent repeat occurrences.

Administrative/Development Coordinator, Natural Retail Group (December 2003 – May 2005)

Performed store and office audits, trained and ensured that all store and corporate staff were aware of and complied with company policies and procedures in addition to

supervising daily/weekly/monthly reports submitted by each location.

Operations Assistant, Natural Retail Group (June 2003 – December 2003)

Assisted President/General Manager and Director of Operations with all daily business functions

Accounting Manager, Natural Retail Group (March 2002 – June 2003)

Combined and reported financial data to Director of Accounting while supervising a staff of three accounts payable clerks.

Office Manager, Palm Harbor Natural Foods, Owned by Natural Retail Group (April 2001 – March 2002)

Responsible for reconciling daily bank deposits, compiled weekly and monthly reports, processed all invoices for payment and supervised front end staff of 10-15.

Home Daycare, New Port Richey, FL

Owner/Operator (June 1995 – April 2001)

Stay at Home Mom, (May 1992 – June 1995)

World Bazaar, Clearwater, FL

Store Manager (August 1990 – May 1992)

Responsible for staff of 12-15 employees, set pricing, controlled inventory, processed daily deposits, weekly payroll and monthly reports.

Cashier (April 1989 – August 1990)

Provided customer service, unloaded trucks and merchandised product.

TRAININGS & CERTIFICATIONS

TRAININGS: Blood Borne Pathogens, HIPPA, Social Security Benefits, Preventing Shrink, Accounting for Retail, Increase Sales & Decrease Returns, Merchandising For

Maximum Appeal, Keys to the Store, Improving Customer Relations, Internal Theft, Shoplifter Prevention, Hiring & Firing the Right Way, Researching Top Product

Movement in the Natural Food Industry, Leadership through Others and Effective Coaching, Payroll Processing with ADT, Lawson Accounting Software for Accounts

Payable and General Ledger

CERTIFICATIONS: CPR, First Aid, Food Safety Kitchen Manager, Employment Specialist and Florida Notary

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