Customer Service Software
Resume:
DERWIN B. HICKS
Email: abie14@r.postjobfree.com
Telephone: 404-***-****
FAIRBURN, GA 30213
Dear Hiring Executive:
I am contacting you to explore opportunities with your organization. The
accompanying resume will provide you with details regarding my background,
education, experience, skills and abilities.
I am convinced that an individual with my background and experience will be
a great value to your organization.
At your convenience, I would like the opportunity to meet with you to
discuss the goals and objectives of your organization and how my experience
and abilities will help in fulfilling them.
Thank you very much for your time and consideration. I'm looking forward
to hearing from you soon.
Sincerely,
Derwin B. Hicks
Enclosure
DERWIN B. HICKS
Email: abie14@r.postjobfree.com
220 GAGE COURT
Telephone: 404-***-****
FAIRBURN, GA 30213
RESUME OF QUALIFICATIONS
EMPLOYMENT HISTORY
2006 -2010
City of Atlanta Department of Aviation Planning and
Development
Graphics & Information Digital Media Display Inspector
> Regulate that all signage proposed and current are in
compliance with DOA guide lines
> Manage signage improvement projects, approve software and
content development
for digital media Info, supervising the on-site management of
sub-contractors and
vendors by ensuring that all work is performed according to
established practices;
> Assisted Architects and Engineers on project scopes & project
drawings, responsible for way finding signage applicable to new
construction and signage upgrades on existing structures,
responsible for providing design/drawings specifications and
corrections, supervisory & providing construction details to
contractors on site, and supervised facilities preventative
maintenance projects.
2000 - 2006 Classic Computer Solution
Computer Technician/Network Tech
> Responsible for performing analytical, technical and
administrative field work in the planning, installation and
support of new and existing desktop and laptop systems,
printers, wireless devices and peripherals. Communicates with
end-users to determine needs, schedule work, and provide basic
training on all hardware and some software.
> Configures and deploys laptops in a corporate wireless
environment. Provides on-call support in a 24 x 7 environment.
> Responds to, diagnoses and resolves personal computer,
workstation and application-related problems through discussion
with users; delivering remote technical support. Provides on-
call support.
> Provides end-user hardware repair and replacement services.
Identifies and initiates resolutions to customer problems and
concerns associated with hardware and software (networked and
local); performs necessary investigation, analysis and
evaluation to resolve problems.
> Maintains response time to customers that is within the
customer service standard, Coordinates with technicians and/or
vendors and schedules appropriate services to meet
organizational and individual needs.
1990 -2006 Fulton County Board of Commissioners General Services
Department
Graphics & Wayfinding Information Signage Manager
> Supervise all county wide incoming projects and contracts;
supervising the on-site management of subcontractors and
vendors by ensuring that all work is performed according to
established practices implements budget control.
> Develops and designs public information signs, name plates and
department labeling using computer graphic; designs, scans and
imports art onto pages; using a variety of software such as
Corel draw x3; Adobe CS3, and Flexi Sign Systems; designs and
provides technical advice to employees, contractors and
planners; updates existing publications.
____________________________________________________________________________
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Education High School Diploma - 1986
M.D. Collins High, College Park, Georgia
Certificate of Completion
CompTIA A+ Certified IT Desktop Technician #COMP001002204848
Skills Hardware and Software Installation
Hardware: Laptops, notebooks, All IBM x86 style PC components,
HP/Compaq/Dell/Apple etc.
Printers, Scanners, Servers, Blackberry/PDA/Pocket PCs
OS/Platforms: Server 2006, Windows Vista/XP/2000/NT 4.0/98/95, Palm
OS MS DOS 6.22
Software: Microsoft OS (98, XP, Vista, Server 2006), Adobe Design
Premium CS3, Antivirus,
Spyware and other Malware Removal tools, Registry optimization
general PC clean-up tools
PC Experience: Software Installation, Hardware Configuration,
Repair, Troubleshooting
Remote software: Net-Meeting, Log-me-in remote, Remote Assistance
Networking Experience: High speed modem & router TCP/IP
Configuration, TCP/IP Troubleshooting, Network Troubleshooting
Strengths Self motivated, Reliable, A Professional Attitude,
Thorough, Competitive, Energetic and Excellent customer service
skills.
PERSONAL DATA: Excellent Health, Willing to travel, references
furnished upon request.
Contact this candidate