Training Software

Angela Sample

**** **** ***. **********, ** ***05

412-***-**** . abie0q@r.postjobfree.com

Summary of Qualifications

A unique IT Professional and Certified Instructional Designer who knows how

to design and develop a training program and conduct a stellar training

from it. Highly skilled at comprehending complex computer applications.

Skilled facilitator practiced in both classroom and eLearning delivery of

technical and interpersonal skills. Strong instructional design skills

leveraging various technologies to create modular and complete curricula

for the enterprise.

Work Experience

Walgreens Specialty Pharmacy - Carnegie, PA 10/09 - Present

Program Manager, Learning and Development

RESPONSIBLE FOR DESIGNING, IMPLEMENTING, AUDITING, AND FACILITATING

TECHNICAL TRAINING PROGRAMS FOR INDIVIDUALS THROUGHOUT THE ENTERPRISE.

Author and maintain training materials and programs on various system

software packages, including Oracle,

Cognos, Microsoft, and ScriptMed.

Design and develop training programs using several software packages-

including Captivate, Publisher, InDesign, and

Photoshop.

Deliver technical training on various software packages using various modes

of delivery - web based and instructor led.

Interact with SME's, developers, and BA's to determine impact of internal

monthly software releases.

Create custom training sessions for monthly software releases.

Administrator of Learning and Development SharePoint site.

Record and track employee's training progress.

Market new training programs.

Evaluate and audit site trainers to ensure consistent training program

delivery.

Develop and deploy CBT's for staff members.

Manage the training databases.

Walgreens Specialty Pharmacy - Carnegie, PA

Systems Training and Documentation Team Leader, IT 3/08 - 10/09

RESPONSIBLE FOR BUILDING A TECHNICAL TRAINING TEAM. DESIGN, AUDIT, AND

FACILITATE TRAINING PROGRAMS FOR INDIVIDUALS THROUGHOUT THE ENTERPRISE.

Built and managed a technical team to develop training programs for

business software, including Oracle Applications and Cognos.

Interviewed, hired, and provided guidance and mentoring to staff.

Design, and develop technical training programs on various software

packages.

Provided continuous updates for all technical training content.

Delivered technical training on various software packages.

Assessed Operations staff for training needs and gaps.

Maintained pharmacy software's Help Files.

Delivered technical training at other Specialty sites.

Played a critical role in the conversion of Portland, Ann Arbor, and Frisco

Specialty sites.

Provided on going training and Go-Live support for new Specialty sites.

Interacted with SME's, developers, and BA's to determine impact of software

upgrades and impact of monthly releases.

Interviewed and worked with Subject Matter Experts to develop

documentation.

Enforced internal documentation standards.

Assisted with projects in other areas, such as creating new icons for the

ScriptMed application, designing awards and banners, and contributing to

the Application Technologies newsletter.

Record and track employee's training progress.

Market new training programs.

Walgreens Specialty Pharmacy - Carnegie, PA 3/07 - 3/08

Technical Writer, IT

RESPONSIBLE FOR LAYING THE FOUNDATION OF THE PHARMACY SYSTEM HELP FILES AND

DEVELOPED HIGH QUALITY END USER DOCUMENTATION FROM AN EXTREMELY COMPLEX

APPLICATION.

Designed, set standards, and wrote the initial Help Content for the

ScriptMed application (our proprietary pharmacy system).

Designed E-Learning Captivate files as a component for ScriptMed Help

Files.

Designed and created a complete training program for New Hire ScriptMed

Systems training.

Wrote all material and activities for the training including workbooks,

quick reference guides, review games and puzzles, job aids, and competency

assessments.

Delivered technical training on various software packages.

Assisted in the email conversion to Lotus Notes by providing all training,

quick reference guides, and a manual.

Interacted with SME's, developers, and BA's to determine impact of software

upgrades and impact of monthly releases.

Interviewed and worked with Subject Matter Experts to develop

documentation.

Conducted technical demonstrations for Clients via various web

technologies.

Eckert Seamans, Cherin, and Mellott - Pittsburgh, PA

10/04 - 3/07

Application Analyst, IT

Responsible for supporting the firm's end users by providing support, as

well as developing and delivering quality technical training.

Designed and developed training programs for end users on firm's various

software packages; working with SME's when necessary.

Used various software packages including, Captivate, Photoshop, Publisher,

InDesign, and Word.

Implemented documentation standards for all training materials.

Assessed staff for training needs.

Coached and trained other help desk staff on various software packages.

Solely responsible for creating and maintaining firm wide Access databases.

Provided Second Level Blackberry and Palm Pilot support.

Traveled to other sites to conduct software training.

Created monthly IS newsletter.

Record and track employee's training progress.

Market new training programs.

Conducted various training programs including new hire training and

technical training.

Conducted training and demonstrations via various web technologies for the

firm's remote sites.

Assisted Marketing Department with print materials/graphics utilizing

Illustrator, Photo Shop, and Quark.

Researched and purchased software.

Developed and conducted training for Time Tracking and Document Management

software upgrades.

Played a key role by developing the training, conducting train the trainer

sessions, traveling to remote

offices, and providing Go-Live support.

DYNAVOX SYSTEMS - PITTSBURGH, PA 3//04 - 10/04

Technical Support Representative, IT

Highlights of this position include:

Created end user manuals and documentation for customers and conducted

training on various software technologies devices.

North Hills School District - Pittsburgh, PA 2/03 - 3/04

Computer Education Specialist, IT

Highlights of this position include:

Assessed training needs of staff and students and developed training

materials and lesson plans to deliver classroom training.

New Horizons, C.L.C. - Pittsburgh, PA 8/00 - 2/03

Principal Instructor

Highlights of this position include:

Conducted training on various software packages, soft skills, and A+

classes. Created custom content classes, developed assessments for use

after class, and mentored other trainers.

Education

Westminster College (1996-2000) - New Wilmington, PA

B.A. with a minor in Secondary Education.

Certifications and Proficiencies

Certification/Memberships:

PA Teaching Certificate, current.

Microsoft Master Instructor Certificate.

ASTD Member

Certified Instructional Designer/Developer - Langevin

Proficiencies:

ScriptMed (a Pharmacy Application)

Microsoft products (including Word, Access, SharePoint, Project, and

Publisher.)

Adobe Suite (including PhotoShop, Illustrator, InDesign, and Captivate.)

HTML and CSS style sheets.

Help File authoring software (including Oracle UPK and RoboHelp.)

Web conferencing technologies (including WebEx, Genesys, and BrainShark.)

Document management systems (including Worldox and Hummingbird).

Email systems (including Lotus Notes and Outlook.)

ACT!

Automated testing software (including QuestionWriter).

LMS experience (SABA)

Java Programming

Oracle 10G Applications

Cognos 8 - Analysis and Report Studio

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