Customer Service Sales

Location:

Posted:

November 01, 2010

James Kramer

Dewey, OK *****

***********@*******.***

Objective: Customer service and or sales management position in the retail or wholesale market.

HIGHLIGHTS OF QUALIFICATIONS

• Top rated in customer service and problem resolution

• Experienced retail, territory and route sales manager

• Self starter and excellent team motivator and leader

• Excellent in loss prevention, and fiscal and labor management.

RELEVANT EXPERIENCE

Customer Service

• Number one store in customer service ratings in the mid-west region

• Responsible for resolving and documenting customer service issues

• Trained staff on how to handle customer service issues and company polices

Sales

• Provided daily oversight on over 2 million in annual sales

• Responsible for sales and deliveries on over 200 active accounts

• Lowered past due accounts by 50%

• In top 10% of company in year over year sales averaging 16% growth per year for seven straight years

Management

• Responsible for training staff of up to 15 directly and 50 indirectly

• Set up and opened 20 new stores in four states with the responsibility of training new managers

• Maintained, organized, and merchandised store to maximize sales potential

• Managed daily routes to insure timely delivery of product

Computers

• Proficient with Microsoft office, excel, power point, word, and outlook

EMPLOYMENT HISTORY

1999-2010 Manager/District Trainer GameStop Corp, Bartlesville, OK

1998-1999 Sales Manager/Equipment Designer Valley Engineering, Hastings, NE

1993-1998 Sales and Route Manager Del-Ray Mfg. Inc, Aurora, NE

EDUCATION

Associates in Electronic Technology – Minnesota State Community and Technical College, Wadena, MN

LICENSES

• Class B CDL (commercial drivers license) with tanker and passenger endorsements