Quality Manager

MARY KATHERINE DUDLEY

**** ********* **** ****

Bumpass, Virginia 23024

Home Phone 804-***-****

Cell Phone 804-***-****

email - ********@***.***

OBJECTIVE: Seeking a position with an established firm with an opportunity

to utilize and refine my skills as a quality manager, manufacturing

engineer, business manager and project manager.

QUALIFICATIONS

Over twenty years of work experience with thirteen years in Quality

Assurance. My background includes statistical process control, customer

and supplier relations, and management of supervisors and lab personnel. I

have implemented a Total Quality Management System, which includes a

Quality Manual, Procedures, and Work Instructions, which meet ISO 9000:2000

guidelines. I served as Coordinator of Continuous Process Improvement

efforts which included facilitator for process improvement teams and

providing coaching and training to team leaders and members.

EMPLOYMENT

Present - 2008 Field Coordinator - Girls Scouts of Virginia Skyline

Council

Plan and implement relevant and marketable council-wide program

activities, events, and resources designed to supplement troop

and group delivery. Effectively utilizes staff and volunteer

resources; ensures that resources are focused on leadership

development outcomes by developing and tracking measurement

processes.

Present - 2002 Business Manager - 1st Choice Electrical, Inc. (Part-Time)

Own and manage business, which provides electrical services to

residential and commercial customers. Handle all aspects of

business, including customer service, sales, purchasing,

accounting and employee hiring and training. Established an

accounting system using Quickbooks.

2007-2006 Quality and Customer Service Consulting - Aker Wade Power

Technologies

Worked on a contracting basis as a consultant for internal

production related quality issues. Set up process procedures

for ordering and incoming inspection. Handled corrective

action's with suppliers. Completed monthly metrics for sales

department.

2008 - 2002 Teacher - Louisa County Schools, King William County

Schools, and Orange County Schools

2002 - 1997 Quality Engineer - Schmitt E.G., Inc.

Established quality guidelines and standards for a start-up

operation which includes: implementing a quality system with

procedures, work instructions and a document control system

which complies to ISO 9002 guidelines, registered by BSI in a

timeframe of sixteen months, implementing quality checks for

incoming, in-process and final inspection, supervising quality

technicians in the day-to-day operations of the quality

department and acting Plant Manager during managers leave (Nov.

1998 to Aug. 1999).

MARY KATHERINE DUDLEY Page 2

EMPLOYMENT CONTINUED

1997 - 1985 Total Quality Manager - J. W. Fergusson & Sons, Inc.

Coordinator of Continuous Process Improvement efforts.

Facilitator for Process Improvement Teams and provide coaching

and training to team leaders and members. Supervise twelve

employees in the day-to-day operations of the quality

department. Oversee all functions of the quality plan.

Implemented a Total Quality Management System including: a

Quality Manual, Procedures, and Work Instructions to ISO 9000

guidelines. Developed and implemented an

internal audit program.

Quality Assurance Engineering Supervisor - J. W. Fergusson & Sons,

Inc.

Developed and implemented an Incoming Materials Program.

Performed capability studies on production equipment.

Coordinator of all customer internal audits, assuring all

programs and procedures are in place. Contact with customers

relating to Quality issues.

1997 - 1985 Customer/Supplier Quality Assurance Engineer - J. W.

Fergusson & Sons, Inc.

Developed and implemented a Supplier Certification Program to ensure

quality of material. Performed Supplier Quality Audits, which

evaluated the suppliers operations. Developed a supplier audit

manual and trained employees as auditors. Implemented a

Supplier Quality Rating System and reported findings to

management, purchasing and the suppliers. Liaison between

Suppliers and Quality Department. Handled all customer

rejections and complaints with cause and corrective action.

Liaison between Customers and Quality Department.

SPC/Analyst - J. W. Fergusson & Sons, Inc.

Entered lab results on the personal computer. Prepared Certification

of Analysis for shipments made to customers. Maintained

database of customer rejects and complaints. Generated monthly

reports of rejects and complaints for management and customers.

Generated daily, weekly, and monthly reports on internal and

external failures found during production.

EDUCATION

May, 2004 Post Baccalaureate Certificate in Applied Studies -

Teacher License,

University of Richmond

December, 2000 Master of Science Quality Assurance - Concentration

in Quality System,

Southern Polytechnic State University

May, 1997 Bachelor of Art Business Administration -

Concentration in Business Management,

Mary Baldwin College

May, 1991 Associate Applied Science - Concentration in Business

Management,

J. Sargeant Reynolds Community College

MARY KATHERINE DUDLEY Page 3

CERTIFICATIONS AND MEMBERSHIPS

American Society for Quality Certified Quality Improvement Associate

(ASQ/CQIA) -

Certification Date: January 27, 2001.

American Society for Quality Individual Member - May, 1991 - May,

2001, June, 2008 - Present

Plexus Certified Trainer/Coach, Certification Date: August, 2000

PENDING CERTIFICATIONS

American Society for Quality Process Analyst (ASQ/CQPA) - Test Date:

December 4, 2010.

American Society for Quality Manager of Quality/Organizational

Excellence (ASQ/CMQ/OE) - Test Date: March 5, 2011.

American Society for Quality Auditor (ASQ/CQA) - Test Date: June 4,

2011.

COURSES COMPLETED

Lean Mastery

ISO 9000 Quality System Documentation

ISO 9000 Internal Auditing Workshop

Supplier Performance

REFERENCES

UPON REQUEST

Contact this candidate