Project Manager Supply Chain

Shahid Khan

**** ****** *****, *** • San Jose, CA 95125 • abidy8@r.postjobfree.com • C 408-***-****

SUMMARY

Experience in IT Management & Governance, Security, Infrastructure, Data Centers & Enterprise

Applications

Customer focused, service oriented information technology executive with extensive experience in directing

all aspects of IT strategy, security and operations. Managed projects at regional and global levels and led

teams to over achieve targeted goals. Deep expertise in contract negotiation, budget management, process

re-engineering, and enterprise-wide key technology deployments. An adept communicator, problem solver,

and organizer who cultivates strategic partnerships with internal stakeholders, external vendors, and

customers and opens new opportunities for expansion

AREAS OF EXPERTISE

Information Security (CISSP, CISM) Project Management (PMI) Strategy & Policy creation

Networking & Infrastructure Enterprise Applications Leadership

Disaster Recovery & Business Process Management & P&L management

Continuity Automation Contract negotiations

Team building Global Teams SLA ‘s & OLA ‘s

SOX Audit & Controls ITIL

PROFESSIONAL PROFILE

IT OPERATIONS & GOVERNANCE:

15 plus years of directing global IT organizations. Responsible for IT strategy and operations to support

a revenue stream in excess of $3 billion.

Coach & mentor with a successful track record of turning IT profiles around.

Established, measured and monitored IT performance and conducted & facilitated on-going business

reviews.

Acted as advisor to the SVP of operations and CIO for both tactical and strategic matters.

Extended track record of success in major shared-service leadership roles in large, complex

multinational environments.

Responsible for ensuring on-going growth in maturity within critical areas of Planning, Performance and

SOX compliance.

Managed on call, 24/7, coverage for all critical IT infrastructure services & multiple data centers spread

geographically.

People centric manager expert in managing strategic customer relationships, understanding business

imperatives, shaping service and solutions propositions and negotiating win-win outcomes.

Managed global IT staff of 200 plus with an operational budget in excess of $30 million.

Headed multiple major corporate initiatives successfully for selection, development and global

deployment of technologies, tools and practices.

Full responsibility of global IT service desk. Provided technical, functional and managerial leadership

for the teams focused on maintaining acceptable levels of customer service and published SLA’s and OLA’s,

serving user base in excess of 15000 users in 4 continents.

Introduced a governance framework providing business users with options and service flexibility for

provisioning, supporting and managing end-user technology.

Developed strong partnerships within and outside the organization and promoted information

technology capabilities as a competitive advantage for the organization.

Negotiated multi-million dollar global contracts for Telco, Data, Voice, Web Conferencing, Hardware and

Software.

Led an organization driven by metrics and performance indicators, regularly audited by external auditors

for IT benchmarking, customer satisfaction & security.

Deep understanding of cross-functional business processes resulting in strong alignment of IT

objectives with business goals.

Expert project manager

IT INFRASTRUCTURE & APPLICATION MANAGEMENT:

Led the design and architecture of global networks spread over multiple countries and geographies

multiple times.

Setup of global IP Telephony networks connecting worldwide locations together saving millions of

dollars annually.

Built Telco strategy and relationships for global networks connecting 15 countries in 4 continents.

Managed teams of experts running multiple Data Centers with enterprise application servers and

voice/data/video solutions for global organizations.

Have been through multiple successful deployments of ERP solutions (SAP, ORACLE). Familiar with

other ERP solutions as well.

Headed the design, development and deployment of multiple enterprise solutions resulting in major cost

reductions, increased customer satisfaction and additional revenue.

Successfully led multiple enterprise wide Operating system and enterprise application upgrades &

deployments including ERP, Factory automation and supply chain systems.

Successfully led multiple enterprise-wide integration projects resulting out of M&A activities.

Extensive experience in setting both open source and Microsoft centric environments.

Extensive experience in creating centers of excellence providing shared services for maintenance and

support of enterprise application solutions.

Led multiple projects for global consolidation of enterprise services by developing and implanting

strategies for outsourcing, virtualization and enterprise storage.

Large-scale deployment of services and support platforms both Microsoft and Linux.

C A R E E R PAT H

Telegent Systems Inc. Director of Global IT 2008 –

May 2009

VC funded Silicon Valley Hi tech startup is a leading fab less CMOS semiconductor company

making television mobile, with presence in more than 15 countries worldwide

• Responsible for building the Global IT infrastructure

spread over multiple sites in US, Asia and Europe.

• Managed a hybrid-computing environment consisting of

both open source Linux & Microsoft Windows systems.

• Led a global project for complete redesign of highly

secured network infrastructure and computing resources.

• Designed an MPLS network spanning multiple countries

fine tuned for delivering quality voice and video as well as critical applications.

• Led the design of a sophisticated network providing

class of service, security, segregation and monitoring for the global organization.

• Led a global project to design & install Microsoft

technology stack including Active Directory, Windows Server 2008, Exchange Server

2007, and OCS 2007 with complete Unified communications and messaging suite,

Microsoft SQL server with BI tools and SharePoint server.

• Deployed Performance point server to provide business

analytics, planning and monitoring for operations and control.

• Implemented a consolidation strategy built on

virtualization and completely redesigned enterprise storage policy.

• Tasked with rebuilding of IT organization, resources and

capabilities including a global service desk providing desktop and infrastructure(voice,

data, video) support to all locations internationally, negotiation of global contracts and

raising customer satisfaction.

• Developed a security policy for the organization,

incorporating SOX compliance, disaster recovery, business continuity and risk mitigation.

• Responsible for building and managing the Data Center

running High Performance Cluster of Linux nodes, ERP (Oracle) and other mission critical

resources.

• Partnered with the supply chain & manufacturing

leadership to introduce process efficiencies and develop KPI’s for performance monitoring

of business systems & applications

Intalect Inc. VP & CTO 2003 -

Nov 2007

Silicon valley Hi-tech software startup focused on manufacturing, operations & logistics

control

• Responsible for Information Technology and all aspects of product development for an enterprise application

startup in Silicon Valley.

• Successfully led the product development from inception to Beta of an intelligent MES (Manufacturing

Execution System) based on the Microsoft dot net framework, incorporating Windows Server, Microsoft SQL

server, SSAS, SSIS, SSRS, C# and IIS.

• Led project reviews and presented product to investors, customers and executive management.

• Responsible for Talent acquisition, coaching and mentoring of the team.

Celestica Inc. Director IT, US West & Mexico 2000 –

2003

A top-tier Global leader in contract electronics manufacturing, with more than 60,000

employees in 4 continents

• Directed IT strategy, initiatives, budget, security and e-commerce for a $3 billion revenue generating organization.

• Led an IT organization of 120 highly skilled staff comprised of site managers and directors across multiple

geographies. Group’s charter included management of network and server infrastructure, ERP, database &

application development, global support services and information security.

• Restructured the regional support organization and integrated it into the global support-services team to follow

the sun.

• Introduced process automation & created formal system restoration policies and procedures to return

applications & desktops to service quickly should an issue arise

• Designed a Disaster Recovery and Risk Mitigation strategy to eliminate information loss and system downtime

resulting in increased revenue and customer satisfaction

• Developed security controls, processes and policies to help bring the organization into compliance.

• Led steering committee for the selection of enterprise wide Directory Services global implementation

• Headed the process re-engineering project for New Product Introduction (NPI) resulting in redesign and

development of optimized NPI process flow and 50% faster time to market.

• Responsible for improving customer satisfaction and delivery of services for maintenance and support.

• Introduced SLA’s and OLA’s to support the team’s mission and add accountability while increasing customer

satisfaction.

• Led regular business and performance reviews with other business leaders & department heads to increase

transparency into IT ‘s performance and quality of service provided.

• Led the design and implementation of automated helpdesk solution for multiple sites resulting in 70% increase in

user satisfaction and 60% decrease in resources.

• Reduced infrastructure and communication costs by $450,000 through design and implementation of IP

telephony solution for the San Jose site.

• Led the implementation of Warehousing solution (SAP WM module) for San Jose plant.

• Evaluated, selected and implemented secure wireless networking solution for the Factory warehouse.

• Negotiated global contract for web conferencing solution resulting in $3 million savings/year in travel costs.

• Managed multiple ERP and infrastructure integration projects resulting out of mergers & acquisitions.

Celestica Inc. Director IT, Asia IT Infrastructure 1997 –

2000

• Directed IT strategy and vision for 200 member IT organization supporting Hong Kong, China, Malaysia,

Singapore, Thailand, and U.S. operations. Direct staff included country IT managers and a regional director.

• Supported and managed complete infrastructure, which included network, applications, global service desk

and data centers. Led an IT organization that supported over $3 billion in business including operational

budget and P&L responsibility.

• Member of a steering committee of strategic IT council responsible for creating enterprise architecture

framework.

• Led the ERP upgrade and integration from BPCS to SAP.

• Led the redesign and development of centralized 24/7 Data Center serving the needs of the global company

by housing very high transaction SAP Servers as well as fulfilling the needs for data warehousing and data

mining.

• Redesigned the storage strategy by introducing tiered storage based on EMC, Netapp and a network of

large scale attached storage

• Created a regional service desk by restructuring and integrating the support teams of 6 countries leading to

a 24/7 support organization.

• Introduced and developed an automated time sensitive escalation process to manage customer satisfaction

and organizational effectiveness throughout Asia Pacific region.

• Led the Year 2000 readiness preparation for the region (7 countries and 20000 users), resulting in a smooth

systems transition and improved customer relationship with key customers.

• Successfully led multiple system migrations to new versions of Windows and Email infrastructure for

10,000+ users at multiple global sites resulting in desktop standardization for the whole region.

• Deployed Microsoft SMS for the region to support and manage the desktop standardization efforts(patch

management, configuration management, software distribution, hardware & software inventory) and provide

effective support locally and remotely to all users.

• Performed security audits, risk assessments and built contingency plans for disaster and or breach of

security.

International Manufacturing Services

Regional Manager IT 1996 – 1997

Tier 1 Contract manufacturer with a global footprint & more than 18000 employees worldwide

• Managed complete infrastructure for Hong Kong, China, Malaysia, Singapore, Thailand, and U.S.

• Developed and managed regional budget.

• Led global network redesign project to meet the existing and future needs of the business.

• Project manager for Windows desktop standardization in all sites- 12000 desktops

• Responsible for converting IT silos into a responsive and efficient customer focused center of shared

services serving multiple countries with full accountability and high level of customer satisfaction

• Acted as a coach and mentor for the team, turning it into a center of excellence providing very high level of

support and maintenance.

• Slashed communications costs by 50% through design and implementation of state-of-the-art VOIP

LAN/WAN links between multiple sites in six countries.

• Advised the CFO and VP of supply chain on the selection of the global ERP system.

• Upgraded the ERP system from ASKmanman to SAP. (ASAP deployment in 9 months)

Pentagon Systems Inc. Director IT 1994 –

1996

Engineering and Manufacturing services leader in the Silicon valley

• Directed IT initiatives for one of the fastest growing engineering design companies in the Silicon Valley.

• Managed out-sourced and in-house resources, developed SLA’s and negotiated vendor agreement & contracts

• Managed operational budget for both local and offshore sites.

• Led the in-house database and applications team to develop logistics control solutions

• Responsible for maintaining all engineering applications

E D U C AT I O N

• 1992 Oregon State University, Computer Science

• CISSP Certified Information Systems Security Professional

• CISM Certified Information Security Manager (exam passed, waiting final endorsement from ISACA)

• Completed numerous courses in Six Sigma, Leadership, Conflict & General Management, Lean and

World Class Manufacturing.

• Completed numerous technical courses spanning different products & technologies by Cisco, Nortel,

Bay networks, Microsoft, Lotus Notes, IBM and general computing theory.

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