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Sales Customer Service

Location:
Sheboygan, WI, 53083
Posted:
October 05, 2010

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Resume:

Penny Rayfield

*** ******* *****, ******* ***** WI 53083

920-***-****

abidwl@r.postjobfree.com

http://www.linkedin.com/in/pennyr/

SKILLS:

. Broad range of marketing skills & experience

. Excellent analytical and critical thinking skills

. Effective written and oral communication skills

. Adaptable - capable of balancing multiple priorities

while delivering effective solutions

. Strong customer relations skills

. Proficient in Microsoft Word, Excel, PowerPoint,

Outlook

PROFESSIONAL EXPERIENCE:

Account Manager - Ross Imaging, LLC - Sheboygan, WI

5/2010 - Present Responsible for the development and implementation

of a successful sales plan for the

Manitowoc/Calumet County region

. Identify and contact potential customers while maintaining existing

sales territory

. Prepare and deliver quotes/proposals to customer meeting minimum

required gross profit and unit placement quotas.

. Responsible for the marketing and branding of Ross Imaging in sales

territory

. Develop sales plan for achieving specific sales territory goals and

objectives, forecast new sales growth

. Maintain continuous contact with customers/prospects, sales,

marketing, engineering and all other internal and externals sources

. Analize sales statistics to identify areas requiring improvement

. Accurately complete all required documentation for order processing

and forward to sales support and corporate office in a timely manner

. Conduct sales presentations at customer locations, civic events and

trade shows

. Arrange for installation and training of the equipment within a

reasonable timeframe, troubleshoot and handle a variety of issues that

arise out of the sales/delivery process while maintaining a high level

of customer service

. Maintain adequate knowledge of all current and new products and their

applications offer through Ross Imaging and its competitors

Sales & Marketing in Greater Augusta Area

9/2002 - 7/2009 Blanchard and Calhoun Realty - Evans, GA

Licensed Real Estate Agent in Georgia, South Carolina and

Wisconsin

. Holder of CRS (Certified Residential Specialist) and

ABR (Accredited Buyer Representative) Designations.

. Member of Blanchard and Calhoun's Presidents Club and

Top Producer since 2003 for sales/productivity

. Member of the National Association of Homebuilders

Million Dollar Circle (Recipient of the Bronze Award

2004 and 2005 for New Home Sales)

. President of the Columbia County Exchange Club and

Chairperson of the Ace Award Committee - Recipient of

National Fundraising Award

Sales & Account Management

6/2000 - 4/2002 - FusionPoint Technology Solutions - Macon, GA

Responsible for the development and implementation of a

successful sales plan for the Evans/Augusta region

. Identify and contact potential customers, prepare and deliver

quotes/proposals to customer, manage service contracts

. Responsible for the marketing and branding of FusionPoint in the

Augusta region

. Forecast new sales growth using Goldmine CRM Software

. Maintain continuous contact with customers/prospects, sales,

marketing, engineering and all other internal and externals sources

while working with engineering to produce designs for customer quotes,

develop after sales installation plans, maintain good communication

during install and implementation

. Conduct sales presentations at customer locations, civic events and

trade shows

. Research grant opportunities for eligible customers, follow-up on

accounts payable/receivable, schedule delivery/installation of

products for projects, troubleshoot and handle a variety of issues

that arise out of the sales/delivery process while maintaining a high

level of customer service

. Voice Over IP and Phone Systems Certified

. Sprint Certified

. HP Certified

. Training/Sales Certifications - Cisco,

Nortel, Marconi, Norrel, l Cat 5 & 6 Cabling

and Fiber Optics

Sales, Solutions & Account Management

3/99 - 6/2000 Network Data Services, Inc. - Evans, GA

Regional Manager, Government Sales

Responsible for developing new sales growth in South

Eastern Region: Georgia, North Carolina, South Carolina

and Alabama for corporate, government and educational

accounts. Defined and developed positive, professional

relationships with prospects, including sales

presentations, preparation of formal quotes and traveling

with associates on sales calls, representing NDS at trade

shows. Investigated grant opportunities for educational

and government prospects, maintained consistent contact

with both prospects and customers. Promoted several times

during employment from sales to territory manager to

regional manager. - Recruited for employment by

FusionPoint Technology Solutions

. Sprint and HP Certified

. Training/Sales Certifications - Cisco,

Nortel, Marconi, Norrel, l Cat 5 & 6 Cabling

and Fiber Optics

Sales & Marketing

4/98 - 3/99 Morris Marketing - Martinez, Georgia

Promotional Sales Coordinator

Sold promotional items in Augusta and surrounding area.

Helped prospective and existing clients meet specific

objectives with respect to the purchase of a variety of

promotional, client gift and reward-specific items. This

included product research, customer design within a broad

range of budgetary considerations, strict attention to

detail and customer requirements - Recruited for employment

by Network Data Service, Inc.

Marketing & Office Management

11/94 - 10/97 FIRST CAROLINA PROPERTIES, INC

TIMBERLINE SOFTWARE CORPORATION - Concord, NC

Office Manager/Marketing Specialist

First Carolina Properties - Managed four partnerships

supervising accounts payable/receivable, rental incomes,

bank accounts and deposits for the partnerships, dealt with

sale and lease contracts and various Chamber of Commerce

activities and events.

Timberline Software Corporation - Responsible for all

administrative duties for the Vice President of Sales -

Accounting Products including correspondence, customer

relations, license agreements, travel arrangements,

entering budgets, expense reports and creating PowerPoint

presentations used by sales staff.

Office Management

11/93 - 11/94 KURZ TRANSFER PRODUCTS, INC. - Charlotte, NC

Production Assistant/Office Manager

As a salaried employee for the Kurz Group I was responsible

for a wide variety of departments:

. HR Duties - screened applicants, handled all employee

insurance, benefits and payroll needs for 100+ employees

. Handled production reporting, efficiencies and

scheduling

. Purchasing, ordering and maintaining of all supplies for

the production plant and office, including monthly and

annual inventory of finished and in-process goods.

. Order Entry, Order Tracking and Customer Service using

CRM software

Marketing

1986 - 1993 FIELDCREST CANNON, INC. - Kannapolis, NC

Marketing Director Assistant

Responsibilities included compiling and distribution of

forecast information, market research data, compiling and

analyzing market statistics into reports, preparation of

PowerPoint presentations, price books and various sales

tools for use by the national sales team. Prepare and

schedule local and corporate marketing meetings and bi-

annual sales presentations. Meet sales force needs from

shipping samples to directing inquiries to the proper

department. Maintain customer service policies in all

customer contact. Enter payroll and expense reports for

Director of Marketing along with various other projects

assigned by the New York Marketing Office or Product

Managers.

REFERENCES:

Deborah Ord, Principal (supervisor at NDS)

Brio Marketing Group, Augusta GA

706-***-**** - office

478-***-**** - mobile

abidwl@r.postjobfree.com

Jerry Helms - President & Director of Sales

1175 Green Street, SE

Atlanta, GA 30012

678-***-****

abidwl@r.postjobfree.com

http://www.hardhattechnologies.com/



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