Sales Customer Service
Resume:
Penny Rayfield
*** ******* *****, ******* ***** WI 53083
**********@*****.***
http://www.linkedin.com/in/pennyr/
SKILLS:
. Broad range of marketing skills & experience
. Excellent analytical and critical thinking skills
. Effective written and oral communication skills
. Adaptable - capable of balancing multiple priorities
while delivering effective solutions
. Strong customer relations skills
. Proficient in Microsoft Word, Excel, PowerPoint,
Outlook
PROFESSIONAL EXPERIENCE:
Account Manager - Ross Imaging, LLC - Sheboygan, WI
5/2010 - Present Responsible for the development and implementation
of a successful sales plan for the
Manitowoc/Calumet County region
. Identify and contact potential customers while maintaining existing
sales territory
. Prepare and deliver quotes/proposals to customer meeting minimum
required gross profit and unit placement quotas.
. Responsible for the marketing and branding of Ross Imaging in sales
territory
. Develop sales plan for achieving specific sales territory goals and
objectives, forecast new sales growth
. Maintain continuous contact with customers/prospects, sales,
marketing, engineering and all other internal and externals sources
. Analize sales statistics to identify areas requiring improvement
. Accurately complete all required documentation for order processing
and forward to sales support and corporate office in a timely manner
. Conduct sales presentations at customer locations, civic events and
trade shows
. Arrange for installation and training of the equipment within a
reasonable timeframe, troubleshoot and handle a variety of issues that
arise out of the sales/delivery process while maintaining a high level
of customer service
. Maintain adequate knowledge of all current and new products and their
applications offer through Ross Imaging and its competitors
Sales & Marketing in Greater Augusta Area
9/2002 - 7/2009 Blanchard and Calhoun Realty - Evans, GA
Licensed Real Estate Agent in Georgia, South Carolina and
Wisconsin
. Holder of CRS (Certified Residential Specialist) and
ABR (Accredited Buyer Representative) Designations.
. Member of Blanchard and Calhoun's Presidents Club and
Top Producer since 2003 for sales/productivity
. Member of the National Association of Homebuilders
Million Dollar Circle (Recipient of the Bronze Award
2004 and 2005 for New Home Sales)
. President of the Columbia County Exchange Club and
Chairperson of the Ace Award Committee - Recipient of
National Fundraising Award
Sales & Account Management
6/2000 - 4/2002 - FusionPoint Technology Solutions - Macon, GA
Responsible for the development and implementation of a
successful sales plan for the Evans/Augusta region
. Identify and contact potential customers, prepare and deliver
quotes/proposals to customer, manage service contracts
. Responsible for the marketing and branding of FusionPoint in the
Augusta region
. Forecast new sales growth using Goldmine CRM Software
. Maintain continuous contact with customers/prospects, sales,
marketing, engineering and all other internal and externals sources
while working with engineering to produce designs for customer quotes,
develop after sales installation plans, maintain good communication
during install and implementation
. Conduct sales presentations at customer locations, civic events and
trade shows
. Research grant opportunities for eligible customers, follow-up on
accounts payable/receivable, schedule delivery/installation of
products for projects, troubleshoot and handle a variety of issues
that arise out of the sales/delivery process while maintaining a high
level of customer service
. Voice Over IP and Phone Systems Certified
. Sprint Certified
. HP Certified
. Training/Sales Certifications - Cisco,
Nortel, Marconi, Norrel, l Cat 5 & 6 Cabling
and Fiber Optics
Sales, Solutions & Account Management
3/99 - 6/2000 Network Data Services, Inc. - Evans, GA
Regional Manager, Government Sales
Responsible for developing new sales growth in South
Eastern Region: Georgia, North Carolina, South Carolina
and Alabama for corporate, government and educational
accounts. Defined and developed positive, professional
relationships with prospects, including sales
presentations, preparation of formal quotes and traveling
with associates on sales calls, representing NDS at trade
shows. Investigated grant opportunities for educational
and government prospects, maintained consistent contact
with both prospects and customers. Promoted several times
during employment from sales to territory manager to
regional manager. - Recruited for employment by
FusionPoint Technology Solutions
. Sprint and HP Certified
. Training/Sales Certifications - Cisco,
Nortel, Marconi, Norrel, l Cat 5 & 6 Cabling
and Fiber Optics
Sales & Marketing
4/98 - 3/99 Morris Marketing - Martinez, Georgia
Promotional Sales Coordinator
Sold promotional items in Augusta and surrounding area.
Helped prospective and existing clients meet specific
objectives with respect to the purchase of a variety of
promotional, client gift and reward-specific items. This
included product research, customer design within a broad
range of budgetary considerations, strict attention to
detail and customer requirements - Recruited for employment
by Network Data Service, Inc.
Marketing & Office Management
11/94 - 10/97 FIRST CAROLINA PROPERTIES, INC
TIMBERLINE SOFTWARE CORPORATION - Concord, NC
Office Manager/Marketing Specialist
First Carolina Properties - Managed four partnerships
supervising accounts payable/receivable, rental incomes,
bank accounts and deposits for the partnerships, dealt with
sale and lease contracts and various Chamber of Commerce
activities and events.
Timberline Software Corporation - Responsible for all
administrative duties for the Vice President of Sales -
Accounting Products including correspondence, customer
relations, license agreements, travel arrangements,
entering budgets, expense reports and creating PowerPoint
presentations used by sales staff.
Office Management
11/93 - 11/94 KURZ TRANSFER PRODUCTS, INC. - Charlotte, NC
Production Assistant/Office Manager
As a salaried employee for the Kurz Group I was responsible
for a wide variety of departments:
. HR Duties - screened applicants, handled all employee
insurance, benefits and payroll needs for 100+ employees
. Handled production reporting, efficiencies and
scheduling
. Purchasing, ordering and maintaining of all supplies for
the production plant and office, including monthly and
annual inventory of finished and in-process goods.
. Order Entry, Order Tracking and Customer Service using
CRM software
Marketing
1986 - 1993 FIELDCREST CANNON, INC. - Kannapolis, NC
Marketing Director Assistant
Responsibilities included compiling and distribution of
forecast information, market research data, compiling and
analyzing market statistics into reports, preparation of
PowerPoint presentations, price books and various sales
tools for use by the national sales team. Prepare and
schedule local and corporate marketing meetings and bi-
annual sales presentations. Meet sales force needs from
shipping samples to directing inquiries to the proper
department. Maintain customer service policies in all
customer contact. Enter payroll and expense reports for
Director of Marketing along with various other projects
assigned by the New York Marketing Office or Product
Managers.
REFERENCES:
Deborah Ord, Principal (supervisor at NDS)
Brio Marketing Group, Augusta GA
706-***-**** - office
478-***-**** - mobile
**@*************.***
Jerry Helms - President & Director of Sales
1175 Green Street, SE
Atlanta, GA 30012
******@*******************.***
http://www.hardhattechnologies.com/
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