Customer Service Sales

Samantha Dee Griffith

*** ***** **** ******

P.O. Box 1022

Wartburg, Tn 37887

Cell: 865-***-****

***********@*****.***

________________________________________________________________________

Education

Central H igh School August 1999 - May 2003

General Diploma

● Trained in cosmetology, healthcare, and

computer data entry.

● Elected as Who's who among American H igh school Students 2001/2002

A merican high school students

● Words typed per minute 105, experienced in Microsoft word, windows Vista,

W indows XP, Windows 7, Power point, Excel, K ronos, Various computer programs

Employment

Staffing Solutions November 2009 - Present

Administrative Assistant

A nswer inbound phone calls

P repare Bill of Lading for outbound shipments

I nput and t rack inventory received/shipped

G reet Guest

E mployee payroll (tracking, entering, auditing)

C lean office

I nput daily production

Calculate daily production percentiles

P rint and request building of special parts

Appalachian Underwri ters November 2007 - October 2009

Assistant Supervisor Billing Customer Service representative

I nputting payments for Account Receivable

I nsurance Carrier Cancellations

I nsurance Carrier Reinstatements

A nswering inbound phone calls

P lacing outbound phone calls

H igh In ternet and Computer use

T raining employees on phone call f low, carrier guidelines and

p rocedures

Assist in supervising 10 plus employees

Client Logic November 2005 - November 2006

I nbound Call Customer Representative

Worked as an agent for People PC.

L ight internet and computer technology assistance

Sales

Cancellation of personal internet server accounts

Worked as an agent for Daimler Chrysler

A nswered questions about vehicle warranties

Assisted customers in finding dealership information

Answered questions about general vehicle functions

CPI February 2005 - November 2005

Photographer and Sales associate

Taking family portraits

Sales

Answer phones to schedule or cancel appointments

Recruiting new business into the studio

M ichael Dunn Center J une 2004 - October 2004

Personal Health Care Assistant

Assist mildly mentally retarded adult female with cerebral palsy in her daily hygiene

needs.

Administer medication

Daily charting of care given

D rive the patient to needed destinations

Light house cleaning

Morgan County School Systems January 2004 - May 2004

Substitute Teacher

Supervising over students during the teacher’s absence

Life Care Center of Morgan County March 2001- January 2004

Certified Nursing Assistant

Long term patient care

Assist with daily hygiene needs, feeding, and walking.

Daily charting of care given.

Light answering of phones.

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