Customer Service Manager

**** ***** ******* ******, ************, MO ***** ● 770-***-**** ● abidrg@r.postjobfree.com

Karissa C. Rice

Focus To secure a position with a well established organization that will enable me to use my

strong organizational skills, educational background, and ability to work well with people to

provide a lasting relationship in the field of Health Care.

Energetic and career-minded individual with an academic record that reflects responsibility

P ro f i le

and leadership. Offering disciplined work habits, a high level of initiative, and a

demonstrated ability to balance competing demands. Background also demonstrates a

consistent effort to contribute to activities that require sound judgment, resourcefulness, and

a significant amount of coordination. Dedicated, focused, and diligent in executing and

maintaining the highest level of abilities to reach all planned objectives and goals.

June 2010–Present Columbia Southern University Orange Beach, AL

E d uca t io

• Working towards acquiring a Bachelors Degree in Health Care Administration.

n Anticipated graduation date: December 2011

o

June 2009 – Feb. 2010 University of Phoenix Phoenix, AZ

• Achieved an Associates Degree in Health Care Administration.

Sept.2001 – June 2005 Edison High School Huntington Beach, CA

• Achieved a High School Diploma

Feb. 2009 – Oct. 2010 Wachovia Bank Buford, GA

E m p loym

Lead Teller

en t

• Handle compliance of audit operations and regulatory issues.

• Teller training and teller supervision.

• Responded to inquires/ problems and handled more complex services and

transactions.

• Demonstrated ability to achieve individual and team goals.

• Able to establish work priorities for a team.

• Strong communication skills and demonstrated computer skills.

Teller

• Goal to educate the customers regarding sales and the services available to them.

• Vault teller

• Processes customer transactions within established guidelines.

• Demonstrated ability to achieve individual and team goals.

• Provide excellent customer service.

o Awarded a Positive Attitude Pin.

• Positive approach in interactions with customers and team members.

2615 South Norwood Avenue, Independence, MO 64052 ● 770-***-**** ● abidrg@r.postjobfree.com

Karissa C. Rice

Jan. 2007 – Feb. 2009 Wachovia Bank Snellville, GA

Teller

• Maintained strong customer service skills while achieving very top quality results on

my teller transactions.

• Goal to educate the customer regarding sales and the services available to them.

• Back up vault teller.

• Process customer transactions within established guidelines.

Sept. 2003 – Nov. 2006 Aim Mail Center Huntington Beach, CA

Customer/ Sales Representative

• Provided exceptional customer service qualities.

• Contributed to overall team environment at the center.

• Trained new employees while showing management the ability to run the operations

by myself.

• Performed written and verbal communication skills.

• Chandra Meyer – 770-***-****

R efe re nc

es Service Manager – Wachovia Bank

o

• Lisbeth Martin – 770-***-****

Service Manager – Wachovia Bank

o

• Jim Duncan – 714-***-****

Store Owner/ Manager – Aim Mail Center

o

Contact this candidate