Customer Service Technician

Travis Claypool

*** ******** ******

Xenia, Ohio 45385

Cell: 937-***-****

Email: ***********@*****.***

Objective:

. To obtain a position in the Information Technology field that will

utilize and increase my skills. I am always looking to improve myself

and wish to be the best technician that I can be.

QUALIFICATIONS:

. Work well without supervision

. Extremely self-motivated

. Ability to prioritize and remain focused

. Excellent with customer support services

. Able to maintain highest standard of courtesy

. Skilled at learning new concepts quickly while working well under

pressure

. Excellent troubleshooting skills

. Knowledgeable about many different IT concepts, software and

hardware

. CompTIA A+ Certified IT Technician

. Within 2 courses of obtaining Associates Degree

. 6 years experience in computer support

. Skilled in preparing documentation on a variety of topics

. Experience in public and group speaking

EXPERIENCE:

6/05-present Self Employed (PC Repair)

Xenia, OH

Senior Desktop Support Manager

Technical Abilities

. Hardware/Software repair

. Hardware installation, configuration and optimization

. Installation of new programs, applications and operating systems

. Troubleshooting to determine root cause of hardware/software

failures

. Networking printers and multiple machines

. Installation and setup of wireless equipment

. Installation of wired network equipment and media

Customer Service

. Directly consulting end users with system errors

. Recommend necessary corrective action

. Solely responsible for customer satisfaction

. Train customers on using new technology

Communication/Writing Skills

. Troubleshoot errors over phone and through email

. Maintain record of problem fixes for future reference

. Document errors, create list of applicable hardware/software

needed to correct issues.

07/04-03/05 Best Buy - Geek Squad

Fairborn, OH

PC Support Technician

Major Duties

. Initial setup of new machines

. Troubleshooting machine system errors

. Software/Hardware repair

Customer Service

. Assist customers in PC related purchases

. Consult with customer to determine appropriate course of action

relating to individual needs

. Suggest preventative maintenance regarding spy ware and viruses

02/02-Present Church of Christ

Youth Minister

Fairborn, OH

Administrative Work

. Manage and supervise daily administrative work including

announcements, phone calls and building upkeep

. Prepare charts, business briefings and any other necessary

announcements for congregation members and church leaders

. Supervise and organize workers and volunteers of the church for

any projects, public outreach

Public Speaking

. Prepare and present lessons and sermons each Sunday and

Wednesday night

. Manage and systemize song leading, announcements and other

weekly duties from the pulpit

. Assist in teaching classes as needed

Ministry/Member Programs

. Organize and initiate community activities and public outreach

. Manage and supervise church work days as well as determine

workload schedule

. Interview members and guests to information on areas in need of

improvement

. Assist members in placement of service as well as initiate and

build new ideas for growth and improvement

SKILLS:

Proficient in the following operating systems/application:

. Windows 95/98/ME/2000/XP/Vista/7

. Microsoft Professional Office Suite including Outlook, Excel,

Word, Access. Power Point, OneNote, Publisher and Groove, Front

Page

. Adobe Photoshop, Adobe Image Ready, Adobe Illustrator, Acrobat

Reader/Writer, Flash Player

. Fire Fox, Opera, Internet Explorer, Safari

. Windows Media Player, Quick Time, Real Player, Winamp

. Experience in Macintosh OS X Tiger/Leopard Operating Systems

EDUCATION:

Xenia High School High School Diploma

Xenia, OH

Greene County Career Center Certificate of Completion

Xenia, OH

Sinclair Community College Coursework in Progress

Dayton. OH

. Pursuing Associates Degree in Computer Information Systems

. Dean's List

. Majority of coursework completed (2 Classes Remaining)

CERTIFICATIONS:

Comptia A+ Certified Professional IT Technician - COMP001004544985

REFERENCES:

William L. Shick

MSGT USAF (Retired)

1309 Valley Stream Dr, Wylie, TX 75098

214-***-****

Keith Greer

USAF (Retired)

217 Ashley Camp Blvd., Harrodsburg KY 40330

859-***-****

******@***.**.***

Jerry Rosengarten

USAF Computer Programming Analyst (Retired)

569 Calumet Pl, Beavercreek, OH 45434

937-***-****

Ron Music

Marathon

Instrument Mechanic

606-***-****

More references available upon request.

Contact this candidate