Sales Customer Service

JAMIE R. BURRUTO

** ******* *** ( Pittsford, New York 14534

585-***-**** ( abidqi@r.postjobfree.com

STRATEGIC ACCOUNT MANAGER

Top-producing leader adept at spurring growth through building

international channels, aggressively promoting product benefits, and

delivering exceptional customer support. Highly skilled in training sales

teams, monitoring performance and ensuring attainment of targets. Able to

execute CRM automation projects, identify untapped markets, and negotiate

key contracts.

Internal & External Customer Relationships ( Market Analysis, Penetration (

International Channel Development

Project Management ( Staff Training/Development ( Territory Growth ( Sales

Plan Development

Strategic Planning ( Marketing Acumen ( Product Demonstrations (

Policy/Procedure Development

Budgeting/Cost Control ( Contract Negotiation ( Time Management (

Networking

PROFESSIONAL EXPERIENCE

GENERAL CODE, LLC, Rochester, New York ( 2008-Present

Provider of codification and document management services to local

municipalities.

Sales Manager

Led Inside Sales, Customer Service, and Proposal teams in improving core

processes and consistently exceeding targets. Recognized for staff training

expertise, monitoring performance and delivering strategic insights.

Devised cross-selling strategy increasing both short-term revenues as well

as long-term annuity streams. Worked closely with Customer Service teams in

identifying challenges, addressing issues, and implementing targeted

policies/procedures. Spurred growth of regional territories through

optimizing support processes. Collaborated with Proposal team in ensuring

timely response to RFPs and honing competitive edge. Analyzed proposals,

approved pricing, and tailored solutions. Liaised with VP Sales and other

functional groups in facilitating collaboration, as well as capitalizing on

new business opportunities.

Key Accomplishments:

. Spearheaded team transition from non-commissioned support to commissioned

sales role, structuring sales processes and executing 12-hour training

program resulting in marked revenue gains.

. Delivered total oversight of Inside Sales, Customer Service and Proposal

teams, establishing performance management plan and objectives, hiring

and developing top-tier staff, and addressing diverse needs.

. Originated Annuity Program Coordinator position, delineating annual goals

and crafting tools and processes driving attainment, resulting in annuity

revenue growth from 18% to 35% within 1 year.

. Served as company expert in managing and successfully executing CRM

automation projects, increasing capabilities of Annuity Program

Coordinator, Proposal and Customer Service teams, and delivering

significant cost savings.

. Facilitated Marketing Team development of sales tools and lead generation

programs.

. Collaborated with Regional Representatives, Market Development Managers

and Sales Engineers in managing customer contracts.

ED2GO, Temecula, California ( 2007-2008

Developer of online courses for continuing education.

Field Sales Representative

Achieved marked revenue gains through developing international reseller

channel, launching custom development projects, and negotiating crucial

agreements. Trained and mentored Field Sales team, expanding U.S. reseller

channel of colleges and universities, addressing particular needs, and

successfully leveraging development tools and platform towards new markets.

Adapted to changing industry needs, identified and sold derivative

products, and aggressively promoted company benefits.

JAMIE BURRUTO ( Page 2 ( abidqi@r.postjobfree.com

Key Accomplishments:

. Forged relationship with Australian distributor responsible for signing 8

schools as resellers and garnering major new opportunities.

. Created international reseller channel from the ground up, identifying

target markets, negotiating agreements, developing business models, and

customizing ed2go platform to accommodate specific needs.

. Established first custom development project with AARP and developed

model, including pricing, for all future projects.

. Analyzed and successfully penetrated new markets, such as negotiating

contract with Indiana State Cooperative Library Authority in offering

ed2go courses across 455 libraries.

. Noted for expertise in identifying and selling derivative products to

customers, licensing development tools and associated content.

ELEMENT K, Rochester, New York ( 2001-2007

Developer of online courses and learning programs.

International Sales Manager

Developed and launched global sales, marketing and product strategy,

exceeding profitability targets through hands-on leadership of sales teams.

Controlled $3 million quota encompassing international sales, direct, and

channel. Led initiatives into untapped markets and demonstrated exceptional

knowledge of company products and benefits. Recognized for sales staff

training expertise, offering insights into sales methodology as well as

assisting sales cycles with direct sales team and international resellers.

Key Accomplishments:

. Prioritized development of direct distributor channel partnerships,

achieving 160% growth during tenure.

. Worked closely with European Sales team responsible for EMEA, APAC, and

LATA territories and offered targeted recommendations, resulting in

steady revenue growth from 10% in 2003 to 35% in 2006.

. Controlled indirect sales channel encompassing 39+ partners across EMEA,

APAC and LATA territories, negotiating contracts, conducting dedicated

market research, and developing custom solutions.

. Achieved multiple awards including 2003 Sales Manager of the Year, as

well as 2003 and 2005 Chairman's Club for spurring unprecedented growth.

. Promoted from International Sales Support Coordinator in 2003.

SKILLSOFT CORPORATION, Nashua, New Hampshire ( 1999

Developer of e-Learning courseware.

Regional Account Executive- North & South Carolina Territory

Promoted and successfully introduced products to over 200 companies,

successfully expanding pipeline 200% beyond quota. Negotiated contracts

with multiple Fortune 1000 companies.

Key Accomplishment:

. Addressed diverse business and professional effectiveness needs,

executing presentations and offering 1-on-1 customer support.

ADDITIONAL EXPERIENCE HIGHLIGHTS:

. Achieved 100% increase in sales volume within 2 years as Major Account

Manager, North Carolina Territory for Ziff-Davis Education (1995-1999),

developing key accounts, implementing Solutions Selling strategy, and

presenting highly competitive proposals.

EDUCATION

ISO9000 Certified in Sales- Miller Heiman Sales Training

A.A.S. Business Administration/Data Processing- Monroe Community College,

NY

A.S. Criminal Justice- Community College of the Finger Lakes, NY

*Diverse Technical Proficiencies include MS Office, Lotus Notes and

Salesforce.com

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