Chandra Illarza

** * ******* ******, ****, PA ***03

717-***-**** or 717-***-****

abidqd@r.postjobfree.com

Experience Well Span Healthy York Network, York, PA

April 2010 - Present

Financial Caseworker

. Daily processing of applications for

discount health program.

. Making and receiving phone calls from

patients and doctor offices

Inquiring about eligibility.

. Entering every application into excel

spreadsheet.

. Answering door, reviewing new and renewal

applications assuring

sufficient information and documents are

submitted by patients.

Housing Authority, York, PA

January, 2005 - May, 2007

Section 8 Coordinator/Caseworker

Interpreted agency policies and procedures to clients, other

agencies and landlords. Assessed clients and third party for

necessary economic information to confirm client eligibility for

Section 8 Program. Also calculated client Housing Assistance

Payment subsidy.

Served as link between tenant and landlord concerning rent and

the utilities tenant was responsible to pay. Preformed yearly,

bi- yearly and sometimes monthly assessments of low income and

homeless client's income and household structure.

Communicated daily with housing agencies, clients and perspective

clients concerning housing violations, late rents and suitable

housing issues.

Set time and dates for housing inspection with Inspectors and

landlords.

Processed, daily, various forms and paperwork within deadlines,

maintained monthly reports for Accounting Department; utilized MS

Word and Excel.

Provided record of any and all information/conversation obtained

from client and third parties to insure file was a reliable

resource for any agency hearing.

Assisted in group (25 or more people) briefings of potential

clients, informed clients of program requirements rules and

regulations.

Notified landlord and City of any Lead Paint violations. Set up

testing with City concerning lead paint notification.

Provided clients with information or referral to other agencies

to meet other family needs.

On occasion traveled to tenant's home to do annual exam for

continued rental assistance.

Collected any money clients owed to Housing Authority from

utility overpayments or any copies of files supplied to clients

or Legal Aid.

Section 8 Clerk Typist II January, 2002 -

January, 2005

Typed Housing Assistance Payments (HAP) contracts and leases.

Sent out third party verification, typed inspection passed or

failed.

Answered phone and directed calls to proper caseworker.

Processed and updated applications for low income and homeless

applicants, sent out updated application letters to applicants

Researched and collected yearly utility statistics for

supervisor's utility report.

Filled in for Switchboard Operator on monthly basis and during

lunch.

Maintained Section 8 wait list, doing purge every six months to a

year by sending out purge letters to applicants on wait list.

Education Associate Degree in Social Sciences

Harrisburg Area Community College, York, PA

Working toward Bachelor of Arts in Human Services

Harrisburg Area Community College/Millersville University,

York, PA /Millersville, PA

Areas of Subsidy Specialist Customer Service

Specialty Resource referral Data Entry

Liaison for tenant and Attention to Detail

landlord Able to type 55 wpm

Ability to use 10 key

calculator

Community Volunteered as Utility Caseworker for Caring Company

Service Coordinated community project to clean up graffiti in

Activities neighborhood

Volunteered personal hours to help build Church of Redeemed of

York

Served on Atkins House Board of Directors for one term

Distributed gift bags for patients in nursing home during

Christmas Season

Donate to Salvation Army

Temporary work for attorney helping to organize office, Data

Other Entry Operator, Receptionist/Secretary, Customer Service

Employment Operator/Clerk and Assistant Daycare helper

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