EXPERIENCE

Auditor/Sales Associate - Stein Mart (part-time) 2005 -

2010

. Train all new auditors to corporate processes and procedures

. Audit petty cash, registers and safe to verify accuracy of deposits and

transactions

. Record sales figures and cashier actions to prepare weekly and monthly

reports; prepare reports of discrepancies in cashier/cash procedures

. Coordinate merchandising, maintenance and sales of Petite's, Women's and

Lingerie departments

. Receive merchandise and process paperwork for delivery to sales floor

using WRAPs System

Executive Assistant - US Helicopter (BellAero) 2007 -

2008

. Managed administrative support for company's general manager and

president

. Coordinated meetings between on-site and corporate employees applying

planning skills to ensure appropriate space available

. Supervised teams/events for aircraft deliveries, grand opening of new

hangar and company outing

. Coordinated company's participation in trade shows to ensure customers

saw product in best light; managed creation of promotional and collateral

items for give-aways and public display

. Project manager on company's Quality Council; initiated and tracked

successful implementation of several improvement projects, including

recycling and opening employee communication with general manager;

facilitated meetings in absence of management advisor

. Led teams to investigate training needs and quality improvement areas;

identified and recommended solutions for employee development, production

process and operating procedure improvement

Events Coordinator/Museum Store Manager - Roundhouse Railroad Museum

2004 - 2005

. Coordinated all events on museum property; supervised five person staff

and vendors on set up and breakdown to ensure event success and no damage

to national historic landmark

. Researched and identified new markets to promote property; adapted

programs to appeal to all levels of customers; used various forms of

networking to sell property nationally

. Tailored services to specific groups' needs, increasing profits and

visitation numbers

. Supervised multi-person teams planning various large scale concerts and

annual events

. Developed souvenir shop into profitable museum store; researched and

analyzed demographics to ensure product targeted proper audience; raised

product quality and developed custom merchandise

. Supervised four person sales staff; continually trained staff in customer

service and sales techniques

. Designed and implemented databases to track visitors, store sales,

purchasing and their impacts, including cost to revenue ratios

Administrative Assistant II - Delta Air Lines/Delta Global Services

1998 - 2003

. Developed and managed free ticket program for domestic and international

logistics customers

. Coordinated Elite accounts management on resolution of customer service

issues; dealt directly with corporate executives

. Identified and implemented cost saving measures for business travel,

office maintenance and promotional programs; designed databases to track

savings and effects on budget

. Supported more than 125 engineers and managers simultaneously, through

detail orientation and flexibility, with domestic and international

travel services, event planning and trade show participation, industry

research and other administrative services

. Managed training program for Aircraft Engineering; ensured compliance

with FAA and company regulations; organized specific training programs as

needed

EDUCATION

MASTERS OF AERONAUTICAL SCIENCE - Aviation/Aerospace Education Technology

and Aviation/Aerospace Management

Embry-Riddle Aeronautical University - Daytona Beach, Florida Anticipated

completion 2011

BACHELOR OF ARTS - Russian Studies

John B. Stetson University - Deland, Florida

Moscow State University - Moscow, Russia

. Selected to attend Moscow State University for final semester of study

. Studied post-Communist society both in and out of the classroom

. Extensive travel throughout Russia

BACHELOR OF ARTS - Service Journalism

University of Mississippi - Oxford, Mississippi

COMPUTERS

Extensive use of PC and Macintosh computers. Knowledge of Microsoft Word,

Excel, Access, PowerPoint, Dynamics (Great Plains), Project, FrontPage,

PageMaker, Quark Xpress, Photoshop, the Internet, Web-Ex, and others

LANGUAGES

Working knowledge of Russian and French

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