Customer Service Supervisor

Jermaine L Miller

*** ******** **

Bonaire, GA **005

Mobile: 509-***-****

Day Phone: 478-***-****

Email: abidn3@r.postjobfree.com

Country of citizenship: United States of America

Veterans' Preference: 10 point preference based on a compensable service connected disability of 10 percent but less than

30 percent

Registered for Selective Service

Highest Grade: USPS , 3/2007 present

Contact Current Employer: Yes

AVAILABILITY Job Type: Permanent

Work Schedule: Full Time

Shift Work

Desired Work New Professional

Environment

Experienced Professionals

DESIRED LOCATIONS US GA Savannah

US GA Northeast

WORK EXPERIENCE USPS 3/2007 Present

Macon and Spokane, GA and WA US

Grade Level: TE

Salary: 21.31 USD Per Hour

Hours per week: 48 53

City Carrier

Sort mail for delivery. Delivery of mail on established route by vehicle or by foot. Bundled mail in

preparation for delivery or transportation to relay boxes. Delivered mail to residences and business

establishments along specified routes by walking and/or driving, using a combination of satchel,

carts, cars, and small/2ton vehicles. Input change of address orders into computers that process

forwarding address stickers. Held mail for customers who are away from delivery locations. Left

notices telling patrons what correct postal stations to collect mail that could not be delivered.

Maintained accurate records of deliveries. Met schedules for the collection and return of mail.

Recorded address changes and redirect mail for those addresses. Return incorrectly addressed mail

to senders. Returned to the post office with mail collected from homes, businesses, and public

mailboxes. Sign for cash on delivery and registered mail before leaving the post office. Sorted mail for

delivery, arranging it in delivery sequence. Travel to post offices to pick up the mail for routes and/or

pick up mail from postal relay boxes. Turn in money and receipts collected along mail routes.

Answered customers' questions about postal services and regulations. Completed forms that notify

publishers of address changes. Obtained signed receipts for registered, certified, and insured mail;

collect associated charges; and complete any necessary paperwork. Provided customers with

change of address cards and other forms. Registered, certified, and insured parcels and letters.

Reported any unusual circumstances concerning mail delivery, including the condition of street letter

boxes. Performing physical activities that require considerable use of your arms and legs and moving

your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

The ability to quickly and accurately compare similarities and differences among sets of letters,

numbers, objects, pictures, or patterns. The things to be compared may be presented at the same

time or one after the other. This ability also includes comparing a presented object with a

remembered object. The ability to exert myself physically over long period of time without getting

winded or out of breath. The ability to know my location in relation to the environment or to know

where other objects are in relation to you. Used relevant information and individual judgment to

determine whether events or processes comply with laws, regulations, or standards. Sell stamps and

money orders. (Contact Supervisor: Yes, Supervisor's Name: Clareece, Supervisor's Phone: 478 784

3902, 3994)

Tru Green 12/2005 3/2007

Spokane, WA US

Salary: 15 USD Per Hour

Hours per week: 45

Lawn Tech

My duties as a lawn tech with Trugreen were as follows. I typically started my day bright and early in

the morning ensuring I had functional aerators for the day. I never left the office without two aerators. I

made sure I had at least 15 bags of grass seed. Then I would go in the office with all the other

technicians to get our schedule of houses and businesses for the day. Once I received my schedule, I

focused on the square footage of grass that needed to be treated for that house or business. I also

checked the pricing for each house or business for the day. Each week we worked for basic pay and

commission checks. I was paid a commission check if my prices exceeded my weekly goal. I enjoy

extra money just like the next person so exceeding my numbers where a goal of mine. Once I arrived

at my first house, I would offload an aerator, observe the yard, then began aerating the property. I

would operate my aerator like I do my lawnmower, aerating in many different directions, until the yard

was ready for seeding. The aerator would create holes in the soil and causing air and water to reach

the roots of your soil to ensure the health of your soil and grass. I would then attach my seed sprayer

to my body using two bags of seed to spray over an average yard. I would place a completed form on

the customer door if they’re not present, and schedule their next appointment. I would then load my

truck and drive to my next appointment for the day. (Contact Supervisor: Yes, Supervisor's Name:

Kyle, Supervisor's Phone: 509-***-****)

Direct TV 1/2004 11/2005

Florence, SC US

Salary: 35,000 USD Per Year

Hours per week: 50

Satellite Tech

I began this job about three months after separating from the Air Force. It was my first real job and I

enjoyed every minute of it. I would begin my day by inventorying my equipment daily. I made sure to

have the appropriate tools and parts, so that I could assemble and mount my satellites. I made sure

to have enough feet of cable cords, so I wouldn't have any issues with mounting or placing cords

throughout the houses. I accessed the houses and surroundings upon arrival. I would look for trees

around houses. I would check for existing cables or satellites. I knew that mounting a satellite on the

house was out of the question, if they were surrounded by trees. I would not be able to catch a signal

or the best signal with the trees surrounding the house. Placing a satellite on a pole would be my only

or best option. My next objective was whether I would be drilling holes in the house or if the house

was already cable ready. Cable ready means cable cords were already visible. If cords where present

I would just replace the old with the new. When there wasn’t a blockage of trees, I would climb my

ladder and mount satellites on the sides of homes. I wanted to ensure that my customer had the best

picture possible, so I strived to establish the best signal possible before I completed the connection

process. So after I connected the satellites and picked up the best signal, I would test the signals on

every TV( up to four). Making sure every room had the same signal. Then I would program the

remotes for each room. I made sure they all functioned properly. I then educated the customers on

their remotes and new satellite programming before departing. I would do four to five installations a

day with up to two service calls a day. With service calls, it was primarily problem shooting.

Customers would call into the office if they had lost a signal or couldn’t figure out their remote, or just

couldn’t get their channels to operate. These were quick jobs most of the time, but sometimes you

had to really think like your satellite to actually get the problem solved. Being able to solve their

satellite issues kept many satisfied Direct TV customers.

Us Air Force 8/1996 12/2003

Fayetteville, NC US

Salary: 30,000 USD Per Year

Hours per week: 40

Supply Tech

Supervised and performed item and monetary accounting and inventory stock control, financial

planning, and funds control. Computed requirement, determined allowance, and researched and

identified supplies and equipment requirements. Supervised and performed operations involved in

storage, inspection, identification, and receipt of property. Responsible for facility safety and security.

Conducted inventories. Operated automated equipment, special purpose government vehicles, and

material handling equipment. Performed administrative and management functions. Performed and

monitored management and procedural application) of manual or automated inventory control

actions. Computed and accumulated data for use in analysis. Helped develop work standards and

methodology. Performed inventories, and ensured timely correction of discrepancies. Prepared,

analyzed, and evaluated reports, procedures, and policy data. Provided customer service. Inspected

and evaluated inventory management activities. Periodically inspected activities for compliance with

policies, procedures, and directives for accuracy. Analyzed reports and records activities, reported

inefficiencies to supervisors, and recommended corrective actions to improve operations. Evaluated

supply efficiency and equipment management activities. Used management products to evaluate

accounts. Provided support to maintenance activities. Coordinated with maintenance activities on

repairable component actions. Controlled and issues bench stock property. Obtained material

required for equipment modification, periodic component exchange, and bills of material in support of

maintenance. Accounted for all items contained in mobility readiness spares packages. Inspected

and identified property. Inspected conditions of property received. Compared property with

procurement specifications. Identified property using technical data and blueprints, and identified

components to sub assemblies. Performed shelf life inspections of stock. Performed technical

material functions. Developed methods and improved procedures for storage and issuing property.

Planned use of storage facilities. Inventoried supplies and equipment. Prepared statements of facts

surrounding property loss, damage, or destruction through causes other than fair wear and tear.

Established property locater system. Issued, delivered, and transferred property. Issued, shipped,

delivered or transferred property from issue, shipping, or transfer destination points through

coordination with customers. Controlled issue of classified sensitive, and controlled items, obtaining

custody or document receipts. Complied data for storage and occupancy planning reports. Pulled,

issued, and binned bench stock property. Planned and scheduled material storage and distribution

activities. Ensured availability and controlled use of space, material handling equipment, and required

spare parts. Established fire prevention and safety standards, and ensured compliance.

EDUCATION Winthrop University

Rock Hill, SC US

Some College Coursework Completed

65 Semester Hours

Major: Business

GPA: 2.7

Ashford University

Warner Robins, GA US

Some College Coursework Completed

Major: Sports Management

GPA: 3.6

JOB RELATED ALS( Airmen Leadership School) January 02

6K and 10K Qualified

TRAINING

LANGUAGES English

Spoken: None

Written: None

Read: None

AFFILIATIONS NA NA

REFERENCES Don Daniels

Phone Number: 478-***-****

Reference Type: Professional

Lee Henderson

Phone Number: 832-***-****

Reference Type: Personal

Mike Burns

Phone Number: 478-***-****

Reference Type: Professional

Mr. Jackson

Phone Number: 478-***-****

Reference Type: Professional

Mrs. Clarice Jackson Usps

Phone Number: 478-***-****

Reference Type: Professional

ADDITIONAL With my present career, typing isn't a requirement, but I do type everyday on my personal computer

and I would say I can type up to 50WPM and I am very computer literate.

INFORMATION

Contact this candidate