Customer Service Management

Cathy Kelley

*** ** ****** ****

Lee’s Summit, Missouri 64082

Telephone: 816-***-****

E-mail: abidlo@r.postjobfree.com

Objective:

I am seeking a career position involving customer service.

Summary of Qualifications:

Years of experience

Insurance experience

College Graduate

Computer Management

Employment History:

Float Analyst 1-Commerce Bank, Kansas City, Missouri-2001-present

Float assigned/passed to customers (availability schedule. Sort patterns and system maintenance., Cash

letter dispatch, delivery, and check clearing and check collection. Corporate outbound check collection

courier management/tracking. Float analysis, research and reporting.

Lead Operations Coordinator- Commerce Bank, Kansas City, Missouri 1999-2001

Balancing of corporate bank accounts, extensive detailed work in Excel. Access databases, lead

position with five people reporting to me, SQL, research to solve discrepancies on accounts,

management skills, ability to handle multiple tasks, ability to work within a team both above and below

me, ability to suggest changes in policy and procedure and have them put into place.

Accounts Analyst-Chrysler Financial, Leawood, Kansas, 1997-1999

Analysis of consumer accounts, resolving disputes between dealerships and customers, extension

reviews and light collections.

Senior Customer Service-Government Employees Hospital Association, Independence, Missouri,

1986-1997

Handled and resolved detailed disputes between customer and Government Employees Hospital

Association of medical claims, this included

Knowledge of medical terminology

Knowledge of prescription drugs on market or in development

Research into history of other similar claims

Strong negotiating skills along with the ability to handle extreme diversity as decisions often involved

long-term health or possible death.

Approval and processing of medical claims.

Education:

Master’s of Business Administration -Keller Graduate School of Management, Kansas City, Missouri,

1997-2001.

Project Management Certificate- Keller Graduate School of Management, Kansas City, Missouri, 1997-

2001

Bachelor of Science degree, Management/Computer Based Information Systems, Park College,

Parkville, Missouri, 1992-1997.

Interests:

Volunteer at Hope House, computers, boating, baseball, and football,

References:

Available upon request.

Contact this candidate