Customer Service Manager

MICHAEL M. "MIKE" MCKINNEY

*** *. **** ****** ~ Sand Springs, Oklahoma 74063

918-***-**** *********@*****.***

MATERIALS MANAGER

Results-oriented Professional with hands on experience in shipping

receiving and inventory management. Motivated Team Player with excellent

organizational, customer service, oral and written communication skills,

diverse professional experience and education, which consists of

Bachelor's Degree in Business Administration. Technically proficient in

PC based applications with the ability to quickly adapt to new software

programs. Additional capabilities in the following:

( Team Building ( Process Improvement ( Material,

Resources and Planning

( Leadership ( Organization Skills ( Inventory Planning

and Control

( Cost Control / P & L / Budget ( Warehouse Management (

Transportation Logistics

CAREER ACCOMPLISHMENTS

. Participated in Expense Matrix Management project which notably

reduced costs by utilizing experts in different fields to study costs;

served as the Specialist for Utilities and Logistics to significantly

contribute to this initiative for Gerdau Ameristeel Corporation.

. Contributed to introduction of Lean Manufacturing Methodologies

Program including: visual management, process standardization, 5S,

process flow, work station design, GAPS analysis and continuous

improvement.

. Provided Sheffield Steel Corporation with favorable rail freight rates

enabling the company to participate in the west coast rebar market.

Obtained favorable rail rates to Joliet Bar Mill providing $1million

per year in savings.

. Served a dual role as Production Planning Manager and Traffic &

Shipping Manager for Sheffield Steel.

. Increased the company's commitment to quality and helped develop

relationships with clients and vendors by participating on the ISO

9002 Certification Committee for Sheffield Steel Corporation.

. Spearheaded projects to minimize rising overhead including

coordination of Warehouse Bar Code conversion project, which helped to

control finished goods inventory for Sheffield Steel Corporation.

PROFESSIONAL EXPERIENCE

GERDAU AMERISTEEL, Sand Springs, Oklahoma 2006 - 2009

Operations Planner

. Develop and implement all production schedules to maximize

efficiencies and minimize costs. Manage production to meet customer

requirements and achieve plant KPI goals.

. Coordinate order management. Liaison with customers, sales department,

and plant employees to insure inventory availability and meeting all

customer requirements. Manage forecasting.

. Direct inventory planning and control activities. Control and report

all inventory for the mill as well as the Rail Products subsidiary.

Manage toward minimizing slow moving inventory. Review weekly finished

goods inventories, verifying data for inaccuracies.

. Minimize additional costs and interruptions to customer delivery

schedules by leveling out unanticipated and unscheduled production

delays. Coordinate issues due to failed equipment.

. Optimize production and inventory levels by developing schedules for

the rolling mill and melt shop that included performing diversified

coordinating, scheduling and production control.

. Monitor production progress continuously; investigate inventory

discrepancies and develop solutions to short-term supply issues.

Analyze and report daily, weekly and monthly production results.

. Functioned as Mill Provider; insured that correct inventory is always

available and properly staged.

. Analyze daily progress to anticipate potential delays and prevent

costly schedule adjustments.

. Minimize "emergency" or additional shipments to reduce shipping costs;

reviewed stock-out dates, verified stock and arrange just-in-time

shipments.

. Conduct/Lead the weekly production planning meeting to plan and

schedule all production activities. Available after hours and on

weekends for critical issues. Interact with all levels of management.

MICHAEL M. MCKINNEY Page Two

PROFESSIONAL EXPERIENCE

(Continued)

SHEFFIELD STEEL CORPORATION, Sand Springs, Oklahoma 1984 - 2006

Superintendent, Production Planning, Warehousing and Shipping (1992 -

2006)

. Managed overall warehousing and shipping operations at the Sand Springs

Mill, including coordinating customer requirements for shipments by

rail, truck or barge. Prepared and manage annual budget.

. Provided leadership to staff, including a clerk, dispatcher, general

foreman, shipping foremen, warehouse (shear) foremen and bargaining unit

(union) hourly workforce. Exercised responsibility over Rebar

Fabrication Department.

. Coordinated production and shipment of billets to sister facility at

Joliet, Illinois and outside billet sales.

. Liaised with customers, sales department, downstream personnel and mill

employees to emphasize meeting all customer demands.

. Planned and established daily and weekly production schedules for Melt

Shop and Rolling Mill.

. Maintained multiple inventory reporting systems and the administration

of the inventory.

. Prepared a detailed annual Production Plan based on a Melt Capacity of

650,000 tons and AISI/ASTM customer requirements, then further daily and

weekly scheduling of melt shop and rolling mill production based sales

forecasts, changing priorities, revisions and cancellations. Managed

forecasting, maintained accuracy.

. Interacted with the sales department daily to insure optimum inventory

composition and level that will meet customer's needs and satisfy

company objectives in controlling cost of inventory and inventory turns.

. Functioned as Corporate Traffic Manager; negotiated rates with railroads

and trucking companies and resolved traffic and logistics issues.

Provided logistics solutions. Subject matter expert for compliance with

all federal and state DOT regulations. Maintained on-time delivery

performance and customer service as related to logistics.

Rebar Fab Shop Manager (1984 - 1992)

. Managed the Rebar Fabrication Department at the Sand Springs Mill;

managed and scheduled work force, equipment acquisition, order

administration and inventory control for this fabricating facility for

reinforced bar, including shearing and bending from detailed engineering

specifications.

. Directed shop clerical support and supplemental operations of

maintenance.

. Monitored production progress continuously. Actively evaluated equipment

utilization and backlog.

. Settled labor issues, investigated customer complaints and worked with

the sales organization.

. Implemented strategies to improve safety, quality, and waste. Trained and

developed workforce.

PROFESSIONAL ASSOCIATIONS

Member, Transportation Club of Tulsa

Director, 1993 and 1994

EDUCATION

THE UNIVERSITY OF TEXAS, Arlington, Texas Bachelors of

Business Administration

TRAINING AND DEVELOPMENT

TULSA COMMUNITY COLLEGE College of Advanced Traffic

Certificate, Tulsa, Oklahoma 1987

PERSONNEL DECISIONS INTERNATIONAL

Leading Change; Teamwork, Tampa, Florida 2007

Leadership and Coaching, Tampa, Florida 2006

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