JASON MICHAEL BACON

**** ***** **., ******, ***** 75009

abidkq@r.postjobfree.com

PH: 469-***-****

SUMMARY

A proactive Senior Manager with proven success and leadership in creating high performing cohesive teams

delivering business solutions to external customers resulting in business growth and development. Exceptional

financial acumen; leverage strong budgeting and forecasting skills to determine resources and projects that will

drive increased revenue and market share. Recognized for ability to effectively work with global, cross-

functional teams and commitment to customer service to deliver desired results.

• Solutions-oriented professional who excels at managing projects, collaborating with project teams,

interfacing with clients, and deploying technology to build successful solutions for clients.

• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from

planning through execution/completion in fast-paced, time-sensitive environments.

• Articulate communicator who can fluently speak the languages of both people and technology,

blending technical expertise with exceptional interpersonal skills while interacting effectively with

customers and technical/engineering teams; adept at meeting facilitation and delivering presentations

and demos.

EXECUTIVE STRENGTHS

Team Leadership Creative Problem Solving

Project & Proposal Management Issue & Risk Management

Business Transformation Process Implementation

P & L Management Resource & Vendor Management

Quality Assurance Performance Metrics/Benchmarking

PROFESSIONAL EXPERIENCE

Mir Mitchell, LLP. Irving, Texas October 2008 to

Present

Executive Program Manager

• Executive Business Solution Manager for projects and business plan creation for managed services

building out detailing corporate strategy, service positioning, organizational alignment, customer

solutions.

• Mitigated approximately $22.8 million annually in potential risk based on $60 million paid out to

Independent Contractors which led to restored client confidence to invest money in additional

business growth opportunities.

• Developed successful solution yielding a positive result managing an IRS audit and company merger

under my ICCP solution reversing previous failed endeavors.

• Lead and document all work group project requirements and definition meetings; oversee software

platform design and custom solution delivery for multiple multimillion-dollar accounts.

• Directly responsible for managing and advising the IT and client relationship at all management

levels, CEO, CIO, CFO, and Program Manager.

• Standardized & developed a client streamlined process of capturing and procuring of all Independent

Contractors increasing productivity and reducing operating costs.

• Created numerous tools and processes for enhancing project change management, reporting metrics,

and project communications.

Accenture, INC., Dallas, Texas May 2005 to October

2008

Client Engagement Executive

• Manage the resources and operational performance of NA, Mexico and Canada Remote Service

Desk and Desk side teams to maximize resolution rates and quality of service.

• Managed the Helpdesk (Call center), Incident Management and Problem Management to maximize

performance of the Service Desk operations and work flows.

• Manage and track Personnel time to minimize service disruptions.

• Coordinate escalations and service issues from teams and client as necessary, on-site escalation point

to Accenture and Client management.

• Document and implement process improvements as necessary to drive service improvements.

• Produce presentations, reports and documents describing service status and issues and requested.

• Coordinate process and technical training as necessary to ensure service delivery.

• Work onsite at the Client Dallas Office, Remote (sometimes home) or the Accenture Info-mart

Helpdesk.

• Maintain regular communications with all team resources.

• Created numerous tools and processes for enhancing project change management, reporting metrics,

and project communications.

• Oversaw software platform design and custom solution delivery for multiple multimillion-dollar

accounts

MCKINSEY & COMPANY, INC., Dallas, Texas January 1999 to November

2004

Client Engagement Consultant

• Project/Business Management

• Manage network user security preferences and Telecommunications, i.e. network, internet, and

intranet status, as well as overseer for all client operations for the Dallas office.

• Liaison to other offices in the McKinsey network consisting of offices globally.

• Negotiate all new vendor contracts, research and procure company equipment.

• Fortune 100 companies on site management for deployment of client studies.

• Data Security Administrator charged with maintaining security rights of NetWare Admin.

• Create and monitor users in Shiva and GRA remote dialup applications.

• Provide resolution for technical support issues for all software/hardware applications and server

Requests; facilitate training and special project rollouts at satellite offices.

• Standardize PC applications and technical request processes throughout 130 branches.

• IT orientation for all new hires ad Staff Training, provide desktop and laptop support for all 130

branches, purchaser using Ariba application.

VHA, Irving, Texas November to

December 1998

TECHNICAL SERVICES SPECIALIST

• Converted internal users to Ethernet from Token Ring.

• Second level, Helpdesk support; troubleshoot and resolve internal applications as follows:

Microsoft Windows 95-98 and its applications, Novell GroupWise 5.2-5.5, Lotus Notes, Netscape

and TCP/IP.

COMPUCOM SYSTEMS, INC. Dallas, Texas February to

November 1998

TECHNICAL SERVICES SPECIALIST

CITY OF DALLAS November 1996 to

November 1998

HORTICULTURIST

MCKEE FOODS, INC. Collegedale, Tennessee May 1992 to

October 1996

UTILITY TECHNICIAN

-.

PROFESSIONAL DEVELOPMENT

TECHNICAL

Operating Systems: Win95 and Win98, Win2000, Windows NT, Windows XP

Software: Novell, GroupWise 4.1a and 5.2, GroupWise Admin., Lotus Notes, Microsoft applications,

Netscape, Internet Explorer, Net manage/NEWT stack, Microsoft stack, TCP/IP protocol, IPX/SPX

protocol, Sales Force Automation, NT Remote Ware, Unix host and applications, Novell Netware,

Netware Admin 5.1, Sametime Connect 2.0, Net meeting 3.01, Webex, PC Anywhere, Ariba, Remedy,

Outlook 2003-2007, EMS.

GENERAL

LAN/WAN Network Administration Certification, Dell Certification, Desktop

Laptop software/hardware troubleshooting

RECOGNITION

Independent Contractor Compliance Solution

Awarded global contracts based off local deployment success.

High retention rates of employees on all projects.

High success rate recognition by Clients

EDUCATION

Attended: UNIVERSITY OF TENNESSEE at Chattanooga

Major: Business Administration

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