Customer Service Medical Assistant
Resume:
Shana L. Cary
Schertz, TX *****
SUMMARY
I am seeking a position with a professional company, which will allow
me to utilize my ability to interface well with others, resulting in
profit. With over 17 years in the professional work force, I have
demonstrated strong customer service-related skills with a solid
understanding of a diverse range of business operations. I am a
result-driven leader with experience in the continuous improvement in
processes related to the bottom-line business. I am highly motivated
with the ability to quickly and easily learn all facets of a business.
WORK EXPERIENCE
Jani King of San Antonio 09/07-Present
Account Executive/Operations Manager
. Responsible for new business development for the company/Communicating
the Jani-King mission
. Responsible for maintaining accounts
. Responsible for Bidding/Proposals and Contracts/Proofreading of all
documents
. Administrative Assistant to Office Manager and Regional Director
. Responsible for setting up all meetings
. Responsible for all new franchise data/Input data in computer
. Works hand in hand with clients and Franchise Owners to ensure all
aspects of the maintenance agreement and cleaning schedules are being
met.
. Responsible to train all new Franchise Owners in the proper way to
take care of an account.
. Responsible for issue identification, communication, resolution and
monitoring in client accounts.
. Provide training and support in customer service, chemicals, equipment
and techniques to franchise owners as needed as well as a variety of
other obligations and duties.
MAGI REAL ESTATE SERVICES 10/06-09/07
Property Manager
. Rent collections
. Lease dispute resolutions
. Lease administration
. Rent roll maintenance
. Vendor management
. Construction management (Tenant finish out)
. Tenant relationship management
. Invoice coding (accounts payable)
. Lease and Property files maintenance
. Security deposit dispositions
. Assisted the Operations Director as well as other Property Managers
Texas Careers 04/05-10/06
Account Executive:
. Responsible for cold calling by phone and in person to increase the
student base for Texas Careers
. Responsible for retaining a required number of enrolled students while
gaining new business
. Gave school tours to potential students to gain their interest in
enrolling
. Top salesperson numerous times based on the number of monthly
enrollments
Administrative Assistant:
. Assisted in developing schedules for medical students
. Responsible for all outgoing and incoming medical department
correspondence
. Created attendance, retention, and academic reports in Excel
. Assisted students in problem solving regarding academic and personal
issues
. Taught MSWord, medical transcribing and keyboarding to 30 students
North East Independent School District 08/99-06/2004
Nurse Assistant & Library Assistant
. Responsible for all incoming and outgoing calls regarding students
. Responsible for administering all medication to students throughout
the day.
. Responsible for all required paperwork regarding medications.
Library Assistant
. Responsible for all library books as well as student grade books each
year.
. Responsible for inventory of lockers for new students as well as
assisting with the
beginning and end of year student grade books and locker
inventory.
. Responsible for book fair duties (setting up, selling products,
inventoried products)
. Assisted in creating the "Book Club" @ Wood Middle School for
students.
. Assisted and responsible for many other duties within the school.
Dr. Harold D. Buttery 03/90 - 05/99
Medical Assistant
San Antonio, Texas
After graduating from National Education Center (NEC), I began an
externship with Dr. Buttery's family practice, later resulting in a
full-time position as a medical assistant. My responsibilities
included initiating but not limited to the following:
. Patient history, insurance coding, scheduling of appointments
. Inventory analysis for medical supplies, working with all
pharmaceutical reps
. Assisting in outpatient office surgeries, patient history, initiating
patient's vitals, insurance coding, injections, and prescriptions.
All front and back office procedures as a Medical Assistant.
EDUCATION
1992 Coursework completed, San Antonio College
San Antonio, TX
1989 Medical Assistant Certificate National Education
Center
San Antonio, TX
1988 Basic Coursework completed San Antonio College
San Antonio, TX
SHANA CARY PAGE THREE
REFERENCES:
Laura Anderson
Account Executive
BMP Radio
4050 Eisenhauer Rd.
San Antonio, TX 78218
Susan Noble
CEO/Senior Media Buyer
IHN Media Services
James Stewart
Director of Operations
MAGI Real Estate Services
Contact this candidate