Customer Service Training
Resume:
Paula Gepson
Omaha, NE *****
*******@***.***
Qualifications Summary
A highly enthusiastic and loyal business person experienced working in fast-
paced environments demanding strong organizational and interpersonal
skills. Trustworthy, ethical, and discreet; committed to superior customer
service. Confident and poised in interactions with individuals at all
levels. Detail-oriented and resourceful in completing projects; able to
multitask effectively. Capabilities include:
-Customer Service & Relations -Training -Performance
Management
-Employee Supervision -Coaching -Crisis Resolution
-Recruitment & Hiring -Employee Relations
Experience Highlights
Management & Supervision
Resolved employee and foster parent conflicts, conduct problems and
concerns
Conducted annual performance appraisals and gave honest, direct feedback
Engaged in coaching & development of employees and foster parents to
heighten skills
Performed investigations regarding misconduct and managed the termination
process
Customer Service & Relations
Managed confidential caseloads and facilitated meetings with clients and
foster parents to gain insight into client and foster parent needs
Provided 24/7 availability for client support
Coached clients, employees and foster parents in best practices
Training
Conducted new hire training and orientation
Client training to further enhance skills
PRIDE certified
Employment History
8/10-Present: West Employment-Employment Specialist
4/10- 8/10: KVC Behavioral HealthCare-Admissions Liaison
4/96 - 4/10: Visinet, Inc.
1/09 - 4/10 Foster Care Supervisor, Specialist, Placement
Specialist
4/08 - 12/09 Recruiting, Foster home Licensing & Training
Coordinator (position eliminated)
5/02 - 4/08 Foster Care Supervisor
4/96 - 5/02 Family Support Worker/Visitation Worker, Foster Care
Specialist and Community Treatment-Aid
Education & Training Community Involvement
College of St. Mary, Omaha, NE (1988-1993) Nebraska Humane Society
volunteer
Bachelors of Science in Human Services Nebraska Humane Society
adoption counselor
Minor in Behavioral Science Volunteer of supervised
family visits
Work with elderly
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