Customer Service Manager
Resume:
CRAIG L. CONSYLMAN
** ***** ******* *****, *********, PA 17602
OBJECTIVE
A Account Manager or related position where I will utilize my process
improvement, time management, organizational and interpersonal skills to
manage accounts / projects efficiently while providing excellent quality
and customer service.
PROFESSIONAL EXPERIENCE
Inside Sales/Division LEAN Champion (1 year): Huttig Building Products,
Lancaster, PA
Facilitated 40 to 60 building orders daily from distributing dealers for
manufactured and warehoused products. Coordinated 10+ special-order
projects per day from purchase order through delivery. Up sold alternative
products and solutions though continued product training. Competitively
quoted $10 to $65K projects from single items to new neighborhood housing
projects. Negotiated non-conforming product cases to win/win solutions.
Continually fulfilled duties as LEAN Process Division Champion including:
training 23 employees on LEAN culture, leading, coordinating and executing
Kaizen events, developing data metrics collection, tracking data,
developing change through statistical analysis.
Owner/Craftsman (2.5 years): The Garage Works LLC, Lancaster, PA
Consulted with up to 6 clients weekly to determine storage and
organizational needs as well as homeowners' financial budgets. Designed
CAD drawings to present solutions to customer for multiple storage options.
Manufactured and installed designed solutions. Worked with advertisers to
create marketing solutions. Created and continually monitored work
processes to reduce and eliminate process variances. Oversaw day-to-day
management of company which included prospecting for new clients, quoting,
costing, book keeping, networking and training in new products and
technologies.
Customer Account Manager (3 years): R.R. Donnelley & Sons, Lancaster, PA
Managed all account transactions for national catalog, magazine, and
financial accounts up to $22M. Served as liaison for communication within
accounts on services and products offered. Provided technical support via
phone, internet and in person to 35 customers. Resolved service issues.
Handled all activities directly impacting accounts. Interfaced with
manufacturing on work in process.
Account Manager II (4 years): Cadmus Professional Communication (CPC),
Lancaster, PA
Held responsibility for management of 8 assigned medical, scientific
journals and magazine accounts. Interacted with facility, division and
corporate personnel, as well as manufacturing. Provided technical support
to customers via phone, email and fax. Hosted customer press checks.
Customer Service Rep./Press Tech. ( 8+ years): National Computer Systems,
Lancaster, PA
Was responsible for management and development of 150 assigned educational
accounts. Designed and conducted presentations monthly to prospective
accounts. Implemented specific service strategies to retain and grow
business. Prepared account analysis including revenue forecasts.
Communicated with facility, field engineers, division and corporate
personnel daily. Led and participated in Continuous Improvement Groups.
Conducted plant tours.
o Achieved ISO 9000 Certification
o Increased productivity by 42% on bindery equipment through Kaizen event.
EDUCATION
Diploma, Academic Curriculum, Hempfield High School, Landisville, PA
References Available Upon Request
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