Customer Service Manager

ANITA HAMER

** **** ****** ***. *. Franklin, OH *5005 .937-***-****

.*************@***.***

*ACCOUNTING *MANAGEMENT* BUSINESS*

PROFESSIONAL SUMMARY

A Business Professional with over 15 years managerial experience. Well

versed in policy and procedure creation, performance evaluations, training,

staff development, and expense control. Works well independently or within

a team and possess impeccable written/verbal communication skills. Thrives

in a challenging, changing, and dynamic environment.

EDUCATION

DeVry University Columbus, OH

Graduated 10/2009

Bachelor of Technical Management

Concentration: Accounting

Southwestern College Franklin, OH

Graduated 01/2008

Associate of Applied Science

Concentration: Business Administration

PROFESSIONAL EXPERIENCE

Dollar General Franklin, OH

09/03-11/08

Assistant Manager

. Controlled expenses

. Recruited associates and assisted in hiring associates

. Trained and developed staff for increased effectiveness

. Evaluated associates performance against company standards

. Maintained high levels of superior customer service

. Responsible for executing company policy and procedure related to

store operation

Office Depot Dayton, OH

06/90-06/95

Office Manager

. Developed office procedure and policies

. Interviewed prospective clerical employees

. Evaluated the performance of each staff member

ACCOUNTING COMPETENCIES

Payroll Accounts Payable Invoicing

Inventory Control Sales Tracking Perpetual Inventory

Reporting

Loss Prevention GAAP SOX

RELATED COURSEWORK

Financial Accounting Small Business Management Business Systems Analysis

Statistics Accounting I Accounting II

Federal Income Taxation Payroll Business Management

Business Law Individual Taxation Data Analysis

w/Spreadsheets

Principles of Management Cost Accounting Business Law

Project Management

TECHNICAL & BUSINESS SKILLS

Quick Books Excel Microsoft Word

Microsoft Access Organization Time Management

Management Supervision Training

Hiring Performance Evaluations Policy/Procedure

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