Customer Service Sales

CIDALIA M. HIGH

*** ** **** ******

CAPE CORAL FLORIDA 33904

PH: 239-***-****

QUALIFICATIONS SUMMARY

I provide proven management and personal skills that draw on over fifteen

years of experience, training and achievements. This background has

provided me with a wide range of "people" skills and organizational

abilities, making me a strong candidate for any position requiring

interaction with the public and/or management of office elements.

EDUCATION & CONTINUING EDUCATION

1975-1979 Francisco Ornelas da C mara, Azores, Portugal (U.S. Equivalent

- Primary School)

1983. Escola Segundaria Vitorino Nem sio, Azores, Portugal (U.S.

Equivalent - High School)

1992. Mesa Community College, Mesa, AZ - GED and core college

coursework

2005. University of Phoenix, Online ( Criminal Justice Administration)

1998-2006 Taser X26, Firearms Certification, OC Certification, CPR, First

Aid & Defibrillator Certification, Safety of Blood borne Pathogens,

Certified to Dispense Medication, Hardin County Correctional Center Eldora,

IA

1998-2006 Defensive Tactics, Data Master, Intoxilyzer, Basic Incident

Command System,

Jail Basic Training, Basic Fingerprinting, Iowa Law Enforcement Academy,

Johnston, IA

2008-2010 Sensitivity Training, Advanced Interactive

LANGUAGES SPOKEN

. English - spoken and writing

. Portuguese - spoken and writing

. Spanish -spoken

WORK EXPERIENCE

2008-Present Macy's, Fort Myers, FL (Loss Prevention Detective)

. Detect and apprehend persons violating state statutes

relative to retail theft, misuse of Macy's credit cards and

any other criminal statutes which apply in situations

involving the protection of company assets. Support the

store's efforts in providing the best customer service

within a controlled environment so as to ensure maximum

sales at the highest profit rate attainable. Investigate any

criminal violation against the person or property of any

customer or associate committed on company premises. Have

knowledge of and maintain strict compliance with the law and

company policy concerning arrest, search & seizure and

evidence. Prepare prompt and complete reports relative to

any and all theft incidents or occurrences of consequence to

the security function. Testify in court concerning any case,

criminal or civil, wherein the company is a party in

interest and to which the detective is summoned.

2007-2008 Complete Health Medical Center, Cape Coral, FL (Front Desk)

. Responsibilities included but not limit to handling

telephones, patient appointment scheduling, patient check-

in, insurance verification, authorization, and posting

charges, initial collections, preparing well-coded and

accurate billing and maintenance of medical records.

1998-2006 Hardin County Sheriff's Office, Eldora, IA (Correctional

Officer)

. Booked prisoners into the jail following all proper

procedures and completing all appropriate forms and records.

Searched prisoners, collected personal property, performed

fingerprinting and booking photos. Maintained order in all

cell blocks. Distributed medication to prisoners.

Transported inmates to court, medical appointments, or other

places when necessary; escorted prisoners to activities

within the jail (i.e., to see visitors, doctors, or meetings

with attorneys). Conducted head counts and bed checks, cell

searches and area searches. Operated variety of technical

equipment and testing devices, including intoxilizer,

camera, fingerprint equipment, computerized control system

and related devices. Completed paperwork such as activity

forms, check off list forms, log books, medication logs, and

feeding list during each shift; entered prisoner data into

computer. Also provided Spanish/Portuguese translation

services in-house

1993 - 1998 Eldora, Iowa (Stay-at-Home Mom)

1993. Luby's Cafeteria, Mesa, AZ (Waitress)

. Responsible for taking orders, delivering food, and taking

money/providing change.

1990-1991 Autumn House Women's Shelter, Phoenix, AZ, (Counselor/Staff)

. Attended to the 24hr hotline, counseled clients, coordinated

housing and transportation. Started position as volunteer,

but transitioned into full time paid position.

1989-1990 Muxima, Ovar, Portugal (Barista/Waitress)

. Responsible for taking orders, making various coffee-based

drinks, and cashier duties.

1986-1989 Ellis and Perry, Liverpool, England (Office Manager)

. Responsibilities included bookkeeping, answering phones,

typing, filing and translation. Bookkeeping

responsibilities, involved accounts receivable, accounts

payable, payroll, collections, customer billing, and

inventory tracking. Additional responsibilities included

coordinating and tracking multiple customer repairs.

VOLUNTEER EXPERIENCE

Job-related Honors, Awards, Leadership Activities, Skills Computer

Software Proficiency

1990-1991 Autumn House (volunteer)

. Attended to the 24hr hotline, counsel the clients, helped

them with housing and transportation

2006. Hardin County Sheriff's Office (Reserve Deputy)

. Volunteer Reserve Deputy, duties included assisting regular

Deputies with arrests, accidents, tickets.

2008 - Top Sales Support Award

2009- LP Detective of the Year Award

REFERENCES

Available Upon Request

Contact this candidate