GERMANIE POTEAU

***-* ******* ***, **** Benning, GA 31905

706-***-**** abidj1@r.postjobfree.com

OBJECTIVE

Seeking a position as a Full Time Health Care or Human Resources Assistant

or other related position

SUMMARY OF SKILLS AND QUALIFICATIONS

. Personnel and Human Resources - Knowledge of principles and procedures

for personnel recruitment, training, compensation and benefits,

labor relations and negotiation, and personnel information systems.

. Customer and Personal Service - Solid understanding and experience in

customer need assessment, meeting quality standards for services, and

evaluation of customer satisfaction.

. Clerical - Experienced in administrative and clerical procedures and

systems such as word processing, managing files and records,

transcription, designing forms, and other office procedures and

terminology.

. Administration and Management - Knowledge of management principles

involved in strategic planning, coordination of people and resources,

leadership technique, and production methods.

. Language - Fluent in English

EDUCATION

Colorado Technical University, Colorado Springs, CO

Master of Business Administration (Concentration: Health Care Management)

12/2010

Master of Business Administration (Concentration: Human Resources)

06/2010

Bachelor Degree in Business Administration (Concentration: Healthcare

Management) 03/2009

Associates Degree in Business Administration

12/2007

RELEVANT EXPERIENCE

Office Administration

. Completed contract forms, prepared change of address records using

automated systems.

. Maintained and ordered supplies and made work order requests for

facilities and offices equipment.

. Managed work schedules, calendars, and arranged appointments.

. Computed, recorded, and proofread data and other information, such as

records or reports.

. Reviewed files, records, and other documents to obtain information to

fulfill requests.

. Troubleshoot problems involving office equipment, such as computer

hardware and software.

Customer Service

. Communicated with potential clients to answer questions and provided

referrals to respective program managers; completed follow up actions

to ensure customer satisfaction was achieved.

. Worked with customers in development of new accounts and

implementation of new systems.

. Managed a high-volume workload within a deadline-driven environment.

. Proficient in use of multiline telephone system in support of customer

needs, took messages, and delivered to appropriate department.

. Handled customer complaints in a professional manner and successfully

diffused volatile customer situations.

Record Keeping/Documentation

. Asked questions in accordance with instructions to obtain specified

information such as name, address, age, and state of residency.

. Created, updated, revised, and retrieved files and records involving

indexing and cross-filing.

. Entered, transcribed, recorded, and maintain information in written

and electronic/magnetic form.

. Completed and maintained accurate records and reports regarding

organizational supplies and property.

RELATED WORK HISTORY

Staffing Solutions, Columbus, GA (Staffed in positions listed below)

02/2002 - 12/2009

Administrative Assistant

Data Entry Specialist

Customer Service Representative

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