Manager Customer Service

ROBERT L. CONLEY

PO Box *** 276-***-****

Mauldin, SC 29662 abidiy@r.postjobfree.com

INTERNAL AUDITOR / ACCOUNTANT

Experienced Internal Auditor who has also served successfully as a

Controller for a commercial printer. Audit strengths include managing

financial, operational and SOX compliance audits to ensure compliance with

company policies and applicable regulations. Accounting responsibilities

have included managing all financial reporting, payroll, and regulatory

reporting functions. Reputation for identifying problems and implementing

solutions that get results. Established leader with experience managing

professional associates.

PROFESSIONAL EXPERIENCE

SEARS AUTOMOTIVE GROUP, Greenville, SC: Sales of Automotive services

2009 - 2010

CUSTOMER SERVICE ASSOCIATE, CUSTOMER EXPERIENCE MANAGER

Responsible for sales of automotive products and services, meeting customer

needs, managing times schedules of services, and handling customer

concerns.

KEMET CORPORATION, Simpsonville, SC: Manufacturer of capacitors 2007 -

7/2008

Staff Auditor

Managed multi-national company's Operational, Financial, and SOX Compliance

audits. Completed audits in Accounting (Accounts Receivable, Accounts

Payable, Investment Accounts, Fixed Assets, and General Ledger), Shipping,

Warehouse, Imports, and Scrap Reclaim, as well as comprehensive testing for

SOX compliance.

. SOX compliance reviews contributed to KEMET not having any

material SOX exceptions for the past two fiscal years.

. Found un-invoiced shipments of scrap materials later invoiced for

$720,000.

. Completed special investigations of "whistleblower" submissions.

NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY, Martinsville, VA 2006

Instructor - Managerial Accounting, Adjunct Faculty

Provided instruction to adult students.

BASSETT PRINTING CORPORATION, Bassett, VA: Commercial printer 1999 -

2005

Controller

Managed all accounting, human resource, benefits, and payroll functions,

issuing and analyzing financial statements, filing regulatory reports, and

supervising a staff of two people. Obtained competitive bids on all

benefits packages and made recommendations to management on appropriate

packages, then communicated changes to personnel.

. Expanded benefits available to all employees with no significant

increase in cost.

. Installed new integrated accounting software that improved

accounting and reporting capabilities.

ROBERT L. CONLEY, CIA PAGE 2

TULTEX CORPORATION, Martinsville, VA: Fleece manufacturer 1998 - 1999

Senior Audit Manager

Managed financial and operational audits. Completed audits of accounting,

maintenance, payroll, and warehouse inventories.

. Member of a team that established incentive pay systems.

. Spearheaded a 600+ hour project to change Cost Accounting and

Accounts Payable systems to ensure certification of annual

financial statements. The new system allowed the CPA's to issue

an unqualified opinion of the financial statements.

MAINSTREET FINANCIAL CORP., Martinsville, VA 1996 - 1998

Senior Auditor, Trust Audit Manager

Managed financial and operational audits for a regional financial

institution and managed project staff of up to four audit professionals.

Managed the Trust Audit function.

. Recommended changes in legal contracts and portfolio holdings that

corrected problems which would have been cited as non-compliance

areas by the Federal Trust Examiners.

JEFFERSON NATIONAL BANK, Chesapeake, VA 1993 - 1996

Regional Loan Review Officer

Generated loan reviews to determine compliance of loan portfolios with bank

policy and federal regulations.

. Discovered an insurance fraud that enabled the bank to recover all

outstanding funds. Gained the respect and cooperation of the

commercial lending officers and strengthened the bank's overall

credit portfolio.

INTERNAL CONTROL CONSULTANTS, INC., Chesapeake, VA 1991 - 1993

President

Performed reviews of failed financial institutions for the Resolution Trust

Corporation, evaluating loan portfolios, determining degree of collateral

and loan documentation, and "pooling" loans for sale to other financial

institutions and investors.

SOVRAN FINANCIAL CORPORATION, Norfolk, VA 1977 - 1991

Vice President and Senior Auditor

Performed financial and operational audits. Areas audited included

Payroll, Operations Center, Special Investigations, Accounting,

Investments, Trust, and Retail Offices. Managed a staff of up to five

people. Coordinated training and professional development efforts for

department of 125 professionals.

EDUCATION

BS, Commerce (Business Administration) Concentration in Accounting, Minor

in Management

McIntire School of Commerce, University of Virginia, Charlottesville, VA

PROFESSIONAL CERTIFICATIONS

Certified Internal Auditor

The Institute of Internal Auditors (1985)

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