Customer Service Manager
Resume:
JIM MUMFORD
Lexington, TN 38351
*********@*****.***
SUPPLY CHAIN MANAGEMENT / PRODUCTION EFFICIENCY
I am a Top-performing Supply Chain manager with CPIM qualification and a
successful background with a global material handling equipment
manufacturer. I have diverse experience in inventory reduction and customer
service efforts and demonstrated expertise in ISO certification and
continuous improvement programs, a persuasive leader and team builder
skilled in cross-functional departmental collaborations.
Additional expertise in:
Master Scheduling Plan for Every Part
Production & Capacity Planning Vendor Negotiations
Inbound / Outbound Customs Documentation Oracle Systems
SELECTED CAREER ACHIEVEMENTS
. Installed Lean Manufacturing inventory replenishment system resulting
in 30% inventory reduction in 1 year through application of assembly
cells, lead-time reduction and Kanban signaling.
. Improved inventory record accuracy from 55% to 90% in two years
through implementation of contemporary inventory management
disciplines. The ability to conceptualize and install this type of
program illustrates a solid background in inventory control, project
management and auditing which is essential to improved quality of
information.
. Increased inventory turns by 70% via formalized EOQ, safety stock and
forecast review process.
. Set up distribution requirements planning system at Western Canada
warehouse that supported 95% customer service levels while maintaining
an inventory turn rate of 24.
. Accessed and documented all materials management processes that were
in support of a ISO 9002 quality system implementation that resulted
in initial registration success and approval at all subsequent audits.
PROFESSIONAL EXPERIENCE
COLUMBUS MCKINNON CORPORATION, Lexington, TN 2003 - 2010
Production Control Manager (Chain Division Headquarters)
. Responsible for direction of S&OP, production control, forecasting,
annual planning and inventory management for $55M, 165,000 sq. feet
facility with 157 employees.
. Managed 12M annual pounds chain production.
. Reduced raw material days-on-hand from 35 to 20 in nine months.
. Coordinated management and sales information into production plans and
all production transfers to new facility in Mexico.
. Initiated customer service culture in production control department
for the first time, resulting in significant increase in quality
rankings.
Jim Mumford 731-***-**** Page
Two
COLUMBUS MCKINNON LTD. Cobourg, Ontario, Canada 1990 - 2003
(A leading manufacturer of nationally distributed chain and hoist products
operating a facility of more than 150,000 sq ft. with sales of more than 30
Million dollars)
Materials Manager
. Responsible for direction of S&OP, production and inventory control,
forecasting, customer order control, purchasing, traffic management,
shipping, receiving and warehousing.
. Introduced and promoted the replenishment concepts of Lean
Manufacturing to the management team and lead the implementation of
several inventory reduction programs, resulting in 30% reduction in 6
months.
. Initiated a formal freight lane analysis program providing the
foundation for effective carrier selection and ongoing assessment.
Freight rates maintained well within budgets and transit times that
supported customer service level objectives.
. Advanced customer service levels by 30% through miss analysis and
corrective action implementation.
. Reduced freight costs on truckload shipments by 30% through effective
carrier selection and negotiation.
. Formalized and implemented an effective resource review process that
addressed annual budget requirements and monthly tactical assessments.
. Established solid foundation by promoting staff professionalism
through night course attendance in the elements of supply chain
management, leading to the implementation of master scheduling,
material requirements planning, capacity planning and cycle count
programs.
EDUCATION & PROFESSIONAL DEVELOPMENT
Certified Production Inventory Management
Sir Sandford Fleming College, Peterborough, Ontario
Professional Development in Transportation and Distribution
Canadian Institute of Traffic and Transportation, Toronto, Ontario
BEng
Ryerson University, Toronto, Ontario
Industrial Purchasing
Statistical Quality Control
Humber College, Rexdale, Ontario
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