Assistant Insurance
Resume:
Kia Yang
Wausau, WI *****
Email: ***.****@****.***
SUMMARY OF QUALIFICATION
• Fluently read and write Hmong and English
• Well organized with exceptional time management skills
• Problem-solver with strong analytical skills
• A team player with excellent group leadership abilities
EDUCATION
University of Wisconsin- Milwaukee, Milwaukee, WI
Bachelor of Social Welfare: Social Work December 2008
Northcentral Technical College, Wausau, WI
Nursing Assistant Diploma: CNA March 2010
PROFESSIONAL EXPERIENCE
Southern Wisconsin Interpreting and Translation Services (SWITS, LTD)
Hmong Interpreter March 2009-Present
• Provided interpreter services at hospitals in Wausau and Weston
• Made home visits with the staff from Aging and Disability Resources Center
• Interpreted at Social Services for FoodShare and Badger Care
Tsevkajsaib Adult Day Services, LLC
Program Director February 2010-Present
• Offered one-on-one counseling to adults suffering from depression
• Collaborated with CCCW on funding for adult day services
• Assisted elderly community members in applying for Family Care, FoodShare, Badger Care, etc.
Marywood Nursing Home, Wausau, WI
Nursing Assistant (clinical) February 2010-March 2010
• Performed daily care activities for residents alongside nursing staff
• Answered patient calls for care and feeding
• Took and recorded vital signs
• Worked with patients diagnosed with dementia
Aurora Health Care (ACL Billing), West Allis, WI
Cash Application Specialist Rep II January 2006 – December 2009
• Cross-trained multiple employees simultaneously
• Managed complex claim situations between customers and insurance
• Worked in conjunction with government insurance
Hmong American Friendship Association, Milwaukee, WI
Domestic Violence Coordinator May 2007 – September 2009
• Assisted with youth and adult domestic violence programs
• Attended various domestic violence training programs
• Answered the domestic violence hotline 24/7
• Advocated for youth and adult abuse
• Provided case management
• Documented home visit and meeting sessions
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