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Assistant Insurance

Wausau, Wisconsin, 54401, United States
November 02, 2010

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Kia Yang

**** ****** ******

Wausau, WI *****




• Fluently read and write Hmong and English

• Well organized with exceptional time management skills

• Problem-solver with strong analytical skills

• A team player with excellent group leadership abilities


University of Wisconsin- Milwaukee, Milwaukee, WI

Bachelor of Social Welfare: Social Work December 2008

Northcentral Technical College, Wausau, WI

Nursing Assistant Diploma: CNA March 2010


Southern Wisconsin Interpreting and Translation Services (SWITS, LTD)

Hmong Interpreter March 2009-Present

• Provided interpreter services at hospitals in Wausau and Weston

• Made home visits with the staff from Aging and Disability Resources Center

• Interpreted at Social Services for FoodShare and Badger Care

Tsevkajsaib Adult Day Services, LLC

Program Director February 2010-Present

• Offered one-on-one counseling to adults suffering from depression

• Collaborated with CCCW on funding for adult day services

• Assisted elderly community members in applying for Family Care, FoodShare, Badger Care, etc.

Marywood Nursing Home, Wausau, WI

Nursing Assistant (clinical) February 2010-March 2010

• Performed daily care activities for residents alongside nursing staff

• Answered patient calls for care and feeding

• Took and recorded vital signs

• Worked with patients diagnosed with dementia

Aurora Health Care (ACL Billing), West Allis, WI

Cash Application Specialist Rep II January 2006 – December 2009

• Cross-trained multiple employees simultaneously

• Managed complex claim situations between customers and insurance

• Worked in conjunction with government insurance

Hmong American Friendship Association, Milwaukee, WI

Domestic Violence Coordinator May 2007 – September 2009

• Assisted with youth and adult domestic violence programs

• Attended various domestic violence training programs

• Answered the domestic violence hotline 24/7

• Advocated for youth and adult abuse

• Provided case management

• Documented home visit and meeting sessions

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