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Manager Customer Service

Location:
Rupert, WV, 25984
Posted:
November 02, 2010

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Resume:

Dennis Mace

**** ********* ****

Rupert, WV ***84

Phone 304-***-**** abidfv@r.postjobfree.com

QUALIFICATIONS

An honest and hard working team-player, who learns quickly, pays attention

to detail and produces quality work. Flexible and adaptable to change,

enjoy challenges and learning new tasks. Experience includes both

supervision and individual contributor roles in manufacturing, construction

and retail industries.

PROFESSIONAL EXPERIENCE

AET Films, Covington VA 2000 - 2008

Operations Coordinator 2007 - 2008

. Managed key functions of the manufacturing process including final

product production, packaging and shipping. Supervised total staff of 55

including Building & Grounds personnel. Produced 23MM pounds of first

quality film per year for this leading packaged film producer.

. Promoted based on demonstrated work quality and proven ability to work

effectively with others.

. Consistently met production schedules including last minute requests.

. Maintained work quality standards and production targets after notice of

plant shutdown. Met target deadline for final product orders prior to

closure.

. Served as safety advocate and role model for safe work practices.

. Worked with the Union to insure Compliance with the Contract and

participated in Employee Grievance process.

. Communicated with Business Planners. Insured Operators followed Quality

Control Procedures.

. Responsible for scheduling order status, schedule orders on the

converters based on customer demand.

Shipping - Building & Grounds Supervisor 2005 - 2007

. Directed a team of 3 in shipping/receiving with responsibility for all

inbound and outbound shipments including assigning bill of lading for

each Shipment. Responsible for inventory control, package inventory, and

inventory counts.

. Managed the GQS documentation system. Served as the computer and printer

problem 'go to' person. Member of the Star Process Steering Team. (Safety

Program) Attended BST Conferences.

. Directed a team of 4 in Building & Grounds responsible for lawn care,

trees, flower beds, having weeds sprayed, insect and rodent control,

plant cleanliness - bathrooms, and general building maintenance

. Trained Store Room backup person ordering materials, checking in and

entering receipts and cycle counts.

. Ensures that all inventories are accurate and complete.

. Served as Lead American Institute of Baking Coordinator in 2006. Plant

received superior rating during the AIB inspection.

. Selected to supervise the shutdown of Coater process to achieve a cost

reduction target. Completed all work orders prior to shutdown.

Coating Operator 2000 - 2005

. Responsible for the proper operation of a 4 million lb a year Coater

including Turret Operation, Line thread-up, Latex make up, Shop floor

Baan, understanding GQS, Material handling and inventory control.

. Housekeeping, Fitness for make and fitness for use, Safety, Product

changeover, Coating station setup, Coater process troubleshooting.

. Tensilizer operator responsible for process and equipment same as above.

. First Aid and CPR trained, member of the Fire Brigade, Member Star

Steering Team.

Dennis Mace Page Two

LEONARDS UTILITY, Mt. Airy, NC

1994 - 2000

Lead Assembly Man

. Responsible for the proper assembly of carports and garages at customer

prepared site, collecting payment, and customer satisfaction. Job

requires self motivation, worked in crews of 2 to 4, met construction

deadlines. Hauled construction material and traveled to job sites in East

Coast States.

Consolidated Stores, Big Lots, Charlotte, NC, Summersville, WV 1991 -

1994

Assistant Manager

. Responsible for Customer Service, Inventory Control, Merchandising,

Expense Control, Store Operations, Scheduling of Employees, Sales and

Profits and Communications. Responsible for a team of 30.

. Excellent merchandising skills, sound in all operational areas, Self-

motivated with very little follow up required. Makes solid, common sense

business decisions. Has made a positive contribution to sales, profit and

the day to day appearance of the store. Overall performance in the

position is above average.

. Good work ethic, learns new programs quickly, not afraid to tackle tough

jobs.

. Store greatly exceeded sales objective the first 3 months we were open.

Also exceeded projected profit. Regularly (daily) promotes a climate of

shrink awareness in the store. Is knowledgeable of all paperwork

procedures and makes very few errors.

. Training classes: Human Resources Policies, Management Skills I,

Bookkeeping, Merchandising for profit, Employment Practices and Managing

for Profit.

Sky City Stores, Salisbury, NC, Chester SC 1990 - 1991

Assistant Manager, Acting Manager

. Responsible for Customer Service, Inventory Control, Merchandising,

Expense Control, Store Operations, Scheduling of Employees, Sales and

Profits and Communications. Responsible for a team of 33.

. Ensures that the Store Deposits are done correctly.

Hecks Stores, Lewisburg, WV

1979 - 1989

Assistant Manager

. Responsible for Customer Service, Inventory Control, Merchandising,

Expense Control, Store Operations, Sales and Profits. In 1984 and 1987

was responsible for resetting six Hecks stores to new layout. Responsible

for a team of 35.

Assist store manager for overall inventory of the store.

Studies the levels of merchandise to control dollar investment in each

level. Improves stock turns by ordering merchandise according to rate of

sale.

Ensures that all inventories are accurate and complete.

Merchandising

. Ensures that all modules and categories are set properly and maintained

and adheres to promotional aisles and front register programs.

. Ensures end cap features are timely and promotional, ensures proper

signing.

. Ensures that all merchandise policies and procedures are followed.

Expense Control

. Responsible for assisting the store manager in controlling payroll,

schedule associates in relation to anticipated sales, control overtime

pay through proper planning of the work load and assignments.

. Responsible for energy expense and other utilities by following energy

program procedures.

. Responsible for controlling store supplies and checks for competitive

prices.

Store operations

. Assists in approving all job applications before hiring. Ensures all

associates are fully aware of company policies. Assist the Store Manager

in supervising all personnel.

. Assist the Store Manager in evaluating associates for their job

performance.

. Ensure all associates are trained properly to perform their job duties.

. Enforces all company procedures pertaining to refunds exchanges, check

cashing, credit cards and collection of bad checks.

. Keep associates alert to shoplifting situations and alerts Store Manager

and Lost Prevention director of any security problem in the store.

. Ensure all preventive maintenance programs are being followed.

Sales and profits

. Responsible for maximizing sale and profits in the store by controlling

store expenses and markdowns.

Communications

. Maintains good community relations.

. Practices open door policy with associates.

EDUCATION

CSX Transportation; Conductor Trainee

Nov 9, 2008 - Feb 9, 2009

Successfully completed 5 weeks of Conductor Training at the

Railroad Education and development

Institute in Atlanta GA With a grade average of 91.

Alliance Tractor Trailer Training Aug

25, 2008 - Sept 20, 2008

Successfully completed 4 weeks of Tractor Trailer Training and

obtained a Class A CDL. GPA 3.75

Dabney Lancaster Community College. 2007, Business Seminars:

Introduction to Supervision, Coaching Skills, Performance Evaluation,

Employee Discipline and Documentation and Interviewing Skills and

Behavioral Interviewing.

Central Piedmont Community College,

Charlotte, NC,

Pursuing Associate Degree in Business Administration, GPA:

3.24

Courses completed: Math, English, Introduction to Business, Business Law,

Human Relations.



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