Customer Service Management
Resume:
Cedric Cormier **** Rattler Gap
San Antonio, TX 78251
Summary of Qualifications
. Proven ability to interface with all levels of management, employees,
peers, and customers.
. Highly creative, recognized as a results-oriented and solution focused
individual.
. Able to manage and maintain a large volume of work in time sensitive
situations.
. Strong analytical and decision making, problem solving, and follow-up
skills.
. Excellent planning, organization, prioritizing and self-management
skills.
. Highly motivated, reliable, confident and committed to professional
standards.
. Proficient in Microsoft Office Systems (including but not limited to
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access,
and Microsoft Outlook).
Professional Experience
WACHOVIA BANK/WELLS FARGO 2004 - Present
Wealth Operations Specialist
. Research and resolve complex client issues such as ACH research and
adjustments, cash management, and collection issues, commercial loan
payoff and research, encoding errors, international research.
. Process complex/high risk transactions such as standing transfer
order, wire transfer, letter of credit, tt&l payment.
. Knowledge of company wire agreements for all wealth and private
banking clients.
Customer Support Specialist (Correspondence) Wachovia
. Provide assistance to new recruits in the areas of policies and
procedures.
. Analysis of financial data for the reconciliation of consumer account
discrepancies and World Savings Bank institutions.
. Provide support to peers and managers in delivering resolutions to
applicants account requests.
. Completing maintenance such as address changes, adjustments, photocopy
research, and daily review of nsf activity.
Team leader World Savings
. Responsibilities included conducted teller spot checks, teller check
audits, balancing of the branch, also authorized to sign official
checks up to 250k.
CITIBANK - San Antonio, TX 2002 - 2004
Computer Technician/Team Director
. Provided telephone assistance to internal and external clientele by
reaffirming their concerns, providing clear and concise resolutions, while
complying with established policies and procedures.
. Coaching and development employees in the areas of quality performance by
establishing goals, compliance operations, and reinforcing positive
behaviors.
. Supported the management team with special projects, including but not
limited to the management of call flow and forecast of impending call
volume.
. Additional responsibilities include processing of account closures,
research and reconciliation of customer discrepancies, processed wire
transfers, cross-sell of additional products and services.
STATE OF TEXAS CREDIT UNION DEPARTMENT - Austin, TX 2001 - 2002
Financial Examiner
. Evaluated state chartered Credit Unions by interpreting, confirming, and
clarifying regulations set forth by the State of Texas via audit,
information presentation, written recommendations, and site inspections.
. Analyzed loan-underwriting and accounting procedures, real estate, home
equity, mortgage, and auto loans to determine credit worthiness and
provided assessments of investment portfolios.
. Conducted and meeting with board members and management to review all
findings and recommendations of the examination.
. Presented written report of the examination to management and board
members.
BEAUMONT AREA EDUCATOR FCU - Beaumont, TX 1999 - 2001
Customer Service Representative
. Determined credit worthiness. Interviewed and approved loan applicants
for home equity loans up to$75k, auto loans $50k, and personal lines of
credit up to $10k.
. Provided telephone assistance to external clientele by opening and
closing accounts, reconciliation of account discrepancies, wire transfers
up to 75k.
HIBERNIA NATIONAL BANK 1996 - 1999
Head Teller/ Sr. Commercial Teller
. General teller duties like, cashing and depositing check, balancing
teller drawer, Issuing Official checks, and travelers checks, as well as
cross-selling bank products and services.
. Supplied extensive in-person assistance to new and existing customers
including investigation and resolution of customer account discrepancies.
. Provided support in decision making regarding insufficient funds, check
returns and returned deposits.
. Supported the branch manager with special projects (including but not
limited to the audit of teller drawers, balancing of out of balance
tellers, assistance with resolutions to customer service issues,
verification of daily work and processing of large dollar transactions).
Education
LAMAR UNIVERSITY - Beaumont, TX May 1999
Bachelors of Business Administration in General Business
Contact this candidate