Desha Muller

**** * ********* #*

Chicago, IL ***47

T 312-***-****

F 773-***-****

abidf7@r.postjobfree.com

Profile

MANAGEMENT PROFESSIONAL WITH 10 YEARS EXPERIENCE IN PROJECT LEADERSHIP AND

IN PRODUCT AND BUSINESS MANAGEMENT. ADEPT AT DELIVERING SOLUTIONS FROM

CONCEPT THROUGH IMPLEMENTATION BY CULTIVATING HIGHLY EFFECTIVE CROSS-

FUNCTIONAL, MULTI-NATIONAL TEAMS AND BUILDING STRONG CUSTOMER

RELATIONSHIPS. LEVERAGES EXCELLENT PROBLEM SOLVING, ANALYTICAL, AND

COMMUNICATIONS SKILLS. A CHAMPION FOR CHANGE CONTROL AND PROCESS

IMPROVEMENT, WITH KEEN INSTINCTS TOWARDS IMPLEMENTING STRATEGIES TO IMPROVE

PRODUCTIVITY AND EFFICIENCY. DELIGHTING CUSTOMERS WITH EXEMPLARY SERVICE,

SUPPORT, AND RESPONSIVENESS THAT EXCEEDS THEIR EXPECTATIONS.

Experience

PROJECT MANAGER/PRODUCT DEVELOPMENT PORTFOLIO MANAGER, CARS.COM;

Chicago, IL- March 2007 - present

Introduced formal project management methodologies and best practices to

the Product Management department increasing the number of projects

delivered by 50% despite having a decreasing pool available project

resources.

Implemented a formal project portfolio review and selection process with

Product Development Senior Managers to insure that the work being executed

each quarter was aligned with management goals.

Developed and managed an intake process for "maintenance" requests

resulting in better customer satisfaction by delivering incremental site

improvements and maintaining a less than 3 month backlog of requests.

Led cross-functional teams in evaluation of new product opportunities,

development of strategic recommendations and business plans.

Project Management Consultant - Supply Chain Finance, ABN AMRO;

Chicago, IL - October 2006 - March 2007

Successfully managed a project portfolio of approximately 10 million

dollars and teams of 30 resources per project.

Rescued in crisis projects. Quickly and clearly communicated to

stakeholders and management regarding project state, needs, actions and

risks.

Directed teams of business managers and project team members leading all

aspects of project management and product delivery.

Coordinated both employee and contract resources in house as well as off

shore. Facilitated project communications between project team members and

stakeholders from Amsterdam, London, Chicago, Singapore and Chennai in

support of channel/customer.

Lead Project Manager - Large Scope, Fiserv, Inc.

Arlington Heights, IL - May 2005 - October 2006

Developed strong relationships with client stakeholders and served as the

primary liaison between the client and company executives.

Facilitated yearly strategic planning session with clients and management.

Served as the account manager/project manager for the company's top four

accounts.

Lead as many as 5 simultaneous projects which included software

maintenance, software enhancements, and new software installations.

Project Manager, Principal Financial Group; Des Moines, IA - September 2003

- May 2005

Successfully delivered high profile complex projects for new product

development including e-signature, online application and 412i products.

Successfully managed a large complex system conversion project that

converted 5 legacy actuarial systems to a single new system.

Responsible for projects with budgets up to $2 million (internal), 75

resources and 25,000 man hours.

Business Systems Analyst/Project Manager, Legacy Marketing Group; Des

Moines, IA - September 2001 - September 2003

Project manager and business systems analyst for Iowa-based IT team on a

large-scale mainframe to client server administrative system conversion.

Coordinated and managed project work with team members in California, Utah,

Colorado and Florida.

Wrote training materials, mentored and trained team members, facilitated

training sessions.

As a part of a self directed work team I selected, trained and evaluated

staff.

Senior Business Analyst/Project Manager, Nationwide Insurance Des Moines,

IA - May 1999 - September 2001

Project manager and business analyst on several mission critical project

including claims process improvements, new product analysis, new product

implementation, regulatory compliance and key performance indicators.

Developed internal customer request tracking system for IT help desk and

work requests.

Completed systems mapping, process mapping, gap analysis and workflows.

Developed test matrices and coordinated software testing for large software

project implementation.

Developed training manuals and training programs.

Designed and taught beginning Microsoft Access course for business analysts

and project manager

Business Development Technical Specialist, Interstate Assurance Des Moines,

IA - November 1995 - October 1999

Developed and launched new annuity products.

Developed agent/customer relationship management program, worked with

printing vendors, marketed program to agents.

Tested all new illustration software.

Education

ART INSTITUTE OF CHICAGO - CONTINUING EDUCATION - SPRING 2009

Des Moines Area Community College, Management Information

Systems/Programming Coursework

Illinois Wesleyan University - BA, 1995

Memberships

PROJECT MANAGEMENT INSTITUTE - PMP CERTIFIED SINCE FEBRUARY 2004

Skills

PROJECT MANAGEMENT SOFTWARE:

Microsoft Project - Including Project Server, Primavera Teamplay, Planview

Adobe and Web Development Skills

Adobe Illustrator, Adobe Photoshop, HTML, CSS, JavaScript

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