Lori K. Stauffer

th

***** *** ** ** *, Bonney Lake, WA 98391

253-***-**** 253-***-**** Cell

abidf1@r.postjobfree.com

Summary

Highly proficient and skilled in providing excellent customer service and developing long-term

relationships to ensure continued business association. Experience with reviewing customer’s current

business needs to expected growth in order to provide business solutions to meet expectations. Proficient

in the use of computer systems to record customer demographics, sales information, communications

through the use of email (Lotus Notes and Outlook), scheduling of appointments, and documenting sales

trends. Customer satisfaction is my number one priority!

• Employee Relationship Management

• Business Projections and Strategies

• Customer Service

• Vendor / Client Relations

• Inventory Control

•

Professional Experience

Van Kam Freightways, Bonney Lake, WA August 2006 to Present

Office Manager

Oversee freight between the US and Canada by coordinating customer pickup and delivery with

VanKam’s headquarters in Surrey, Canada based on customers’ schedules. Work directly with customers

on all pickup and delivery schedules, tracking freight, special requests, broker information, monthly

reports, and resolve problems.

• Use computer systems (Microsoft Office, AS400 tracking application) to enter billing information,

record contacts and report and review customer history.

• Immediately work to correct problems between customers, drivers and Brokers, providing quick

resolution to ensure on-time delivery.

• Provide dispatch to drivers on best routes to customers, traffic information, pickup information,

border conditions, and coordinate with Brokers.

• Conduct inside sales by calling potential customers, documenting contact information, and follow-

up as necessary. Provide sales leads to outside sales staff.

• Make frequent calls to current customers, contacting clients to ensure pickup and delivery of

goods meets customer’s expectations; ensure quality of service.

• Submit claim forms for lost or damaged goods.

Ricoh Business Systems, Tacoma, WA March 2006-August 2006

Account Executive - Sales

Page 1 of 3

Lori K. Stauffer

th

17702 107 St Ct E, Bonney Lake, WA 98391

253-***-**** 253-***-**** Cell

abidf1@r.postjobfree.com

Directly manage sales accounts by providing business solutions to meet customer’s needs; act as the

Customer Service Representative to ensure strong business relationships are maintained; provide training

on business solutions as needed; and act as the liaison between the customer and field service technicians.

• Outside and Inside Sales; responsible for researching and contacting potential new accounts and

maintaining communications through the use of Sales Force.

• Developed proposals for new accounts and for existing accounts looking to replace equipment.

• Coordinated service calls between client and technicians as needed.

The Cellar Pub & Pizzeria, Bonney Lake, WA 2005 to 2006

Co-Owner and Manager

Responsible for setting up and managing the daily operations: food preparation, ordering of supplies,

scheduling staff, accounting for sales and balancing money transactions, paying bills to vendors, and

maintaining relationships with customers and vendors. Assist with the preparation and cooking of food,

serving customers, seating customers, and interacting with customers to ensure the customer experience is

excellent.

Bonney Lake Tavern, Bonney Lake, WA 1996

to 2005

Shift Lead and Server

Responsible for preparing the tavern for daily operations each weekday: open the till and verify accuracy

of account balances, ensure beverages were stocked and on-hand to meet the day’s demands, scheduled

staff, ensured grill area was properly setup and stocked, and ensured customer areas were prepared

appropriately prior to opening. Serve customers throughout the day, providing excellent customer service

and meeting their needs. Ensure the environment was safe and pleasing to the customer.

Aircraft Standards, Seattle, WA 1990 to 1996

Assembler

Responsible for the assembly of aircraft parts using specialized tools. Ensured the highest standards of

quality were maintained at all times which resulted in zero deficiencies from the Quality Inspector.

Accountable for all tools and parts used throughout the day. As the company Courier, responsible for

delivering parts to Boeing Aircraft and other aircraft businesses, always ensuring timely delivery.

Education

Ricoh University – E. Hannover, NJ

Sales development techniques, proposal building, and maintaining business relationships

Shoreline Community College

Math, English, Science, Arts, and History

Ballard High School, Seattle, WA

General studies

Page 2 of 3

Lori K. Stauffer

th

17702 107 St Ct E, Bonney Lake, WA 98391

253-***-**** 253-***-**** Cell

abidf1@r.postjobfree.com

Page 3 of 3

Contact this candidate