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Customer Service Manager

Location:
Tacoma, WA, 98445
Posted:
November 02, 2010

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Resume:

Michael Coker

*** ***** ** ***** *

Parkland, WA 98445

206-***-****

abidey@r.postjobfree.com

PROFILE

Professional self starter with tenacity, enthusiasm, and positive attitude

who is experienced in negotiating purchasing and contract terms and

conditions for products and services. Detail oriented with strong

analytical and creative skills, ability to communicate effectively with all

levels of customer service, management, and work force. Multi tasker with

outstanding PC skills, ability and flexibility to learn new systems and

processes quickly, smoothly. Responsible, energetic, hard working quick

learner with interesting array of talents and experiences.

WORK EXPERIENCE

Aero Controls, Inc.

1610 20th St NW

Auburn, WA 98001

July 2007 - October 2009

Carl Longhofer, Vice President Materials - Mark Thomas, Rotables Manager

OSL Repairs & Rotables Material Purchaser

Managed, monitored, created and expedited repair order processes for all

customer related work orders. Analyzed customer data for internal and

external communications. Purchased repair and overhaul services for rotable

components and detail aircraft parts for rotable components. Provided

purchases for shop requirements, contract services, and company stock.

Performed requests for quotes, issued repair orders, negotiated pricing,

reconciled issues and expedited all orders.

TMX Aerospace

20425 72nd Avenue S, Suite 400

Kent, WA 98032

January 2006 - April 3, 2007

Bonnie Jackson, Manager - Rick Legas, Supervisor

Emergent Procurement Assistant - Titanium

Requested quotes from suppliers, reviewed proposals, verified delivery,

negotiated prices, issued purchase orders, expedited orders, and evaluated

and maintained necessary records. Coordinated quality, engineering,

delivery, and price changes for domestic and international purchases.

Established processes and procedures to centralize waiver emergent process.

Participated on cross functional teams for 6S Lean and Non Support issues.

Maintained good business relations with suppliers, customers, sales staff

and Boeing.

Raytheon Aircraft Services

2400 Grundfest Drive, Adams Field

Little Rock, AR 72206

August 2003 - December 2004

Tim Hoffman, Supervisor

Billing Analyst

Corresponded with customer concerning work and maintenance to be completed.

Prepared customer invoices, reviewed accuracy and completeness of all

services and charges. Communicated with vendors for outstanding purchase

orders, description of charges and other services. Data entry input of

invoices, work completed, credit invoices, FAA certifications, and other

maintenance or mechanical notes. Presented billing statement to customer,

explained charges, maintenance procedures and other regulations. Performed

general billing tasks, filing, and office procedures.

Firehouse Subs Restaurant Inc.

Corporate Office

3401 Kori Road

Jacksonville, FL 32257

October 2001 - August 2003

Bob Walters, Supervisor

General Manager

Primary duties of hiring, training and supervising customer service staff.

General restaurant management of controlling food and labor costs, ordering

product and maintaining inventory, cash management and training, reporting

and managing payroll, general maintenance. Successfully handled multiple

store assignments. Chosen as training manager for new management and

ownership. Ranked in top five in Secret Shopper Customer Service Program.

ALLTEL Corporation Inc.

1 Allied Drive

Little Rock, Arkansas 72202

February 1997 - February 2001

Sandra Flynn, Supervisor

IT Requirements Business Analyst II

Conducted extensive research for enhancements, modifications and additions

to Operating and Billing systems. Wrote and edited technical documentation,

publications, presentations and conducted meetings to explain technical

jargon for multiple levels of customer understanding. Responsible for

developing better business process and procedures through SWAT,

Strategizing with ALLTEL Systems. Maintained billing tables and provide

customer service for wireless and PCS markets in Florida, South Carolina,

North Carolina, Missouri and Arkansas.

EDUCATION

Northwest College

Powell Wyoming

1984-1985

Business/Accounting

Sheridan College

Sheridan Wyoming

1991-1992

Secondary Education

SKILLS

PC proficiency in Excel, Word, Access, Outlook, Power Point, Internet

AS/400 Mainframe

Graphic Arts

Billing Systems

Inventory Control Systems

Training and Management Skills

Payroll Systems

Warehouse Inventory Control

Forklift Certified

ADDITIONAL INFORMATION

Honorable Discharge USA Army (Airborne Communications Specialist)

Writer and Sports Editor, coached and assisted in youth baseball, softball,

football, basketball and wrestling.

Past work experiences in advertising and sales, warehouse, retail

management, correctional officer, radio and sports announcer, graphic

artist, bodyguard and limousine driver.



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