Customer Service Representative

Silvia Ayres

**** ***** ***. ? San Diego, CA ****1 ? 719-***-**** ?

abide8@r.postjobfree.com

Highly motivated Legal Studies graduate is seeking a full-time position as

a Loan Resolution Legal Liaison to enhance my professional experience and

to reach my full potential.

SUMMARY OF QUALIFICATIONS

o Proven Performer: Able to deal effectively with a high volume work,

deadline-oriented environment. Earning highest quality and productions

awards. Quick and eager to learn, conscientious and detail-oriented.

Referred to in a review as "having beautiful inner ethics". Committed

to excellence in customer service and quick resolution of problems.

o Computer Skills: Proficient in applications of Microsoft Office,

Outlook, Lotus Notes, PowerPoint, Lexis Nexis, Westlaw, ProLaw, PACER, LPS Desktop.

EDUCATION

KAPLAN UNIVERSITY, Fort Lauderdale, FL Graduated: Aug.

2010

Bachelor of Science in Legal Studies

G.P.A.: 3.93/4.0

EXPERIENCE

Prommis Solutions, LLC for Pite Duncan, LLP, San Diego, CA January

2010 - present System Auditor - Bankruptcy Operations

. Perform audit of bankruptcy files to ensure completeness and accuracy

of mortgage documents to facilitate preparation and filing of Motions

for Relief from Automatic Stay.

. Rigorously follow-up on multiple files to efficiently complete

bankruptcy process since receipt of referral by client until filing of

Motion with the court.

. Use Internet based systems to ensure effective communication between

attorney's office and client within projected timelines.

. Update clients' system to reflect the current status of Motions for

Relief, Reaffirmation Agreements, Objection Plan processes using

docket entries from Prolaw and PACER. Upon filing of Motions, monitor

for hearing results to update client's system.

Zurich North America, Colorado Springs, CO January 2008

- October 2009

Customer Care Professional III COE- Excess Casualty Team

. Proactively researched claim information to set up excess and umbrella

claims, reviewed policy types and limits, identified acknowledgment to

client letter type, directly assigned adjuster to each loss, increased

level of interaction with business partners, claims offices.

. Intake of architect & engineers, environmental catastrophic, mass

litigation, lawyer's and medical malpractice, construction defect

first reports of loss.

Spherion at Zurich Colorado Springs, CO October 2006

- January 2008

Customer Care Professional II

. Processed general liability first notices of loss, including MCU.

. Handled heavy volume of inbound calls, navigated through multiple

systems to investigate customer inquiries to arrive at desired

resolution.

. Department winner in June 2007, Employee of the month in August 2007

Spherion at Wells Fargo Equity Direct, Colorado Springs, CO

Service Processor Specialist April 2006 -

October 2006

. Managed applications for home equity loans and lines of credit,

updated 150 files daily in assigned portfolio, prepared documentation

necessary for settlement in compliance with pertinent state

requirement.

. Received and reviewed incoming work; contacted appropriate resources;

verified accuracy; resolved customer issues using multiple resources

and records.

. Ensured consistent communication with loan officers, underwriters,

closing agents regarding file information and updates, including

titles, appraisals.

PrimeSource at Protocol Marketing, Colorado Springs, CO February

2004- November 2005

Data Entry/Customer Service Representative

. Updated clients' database; verified demographic information; provided

customer service related to credit card industry.

. Performed marketing surveys in French.

Foley's Citadel Mall, Colorado Springs, CO

Sales Associate November 2001 - February

2004

. Provided excellent service to customers, opened and closed cash

registers, with inventory and price-ticketing of merchandise.

Mitsubishi Corporation, Detmarovice, Czech Republic September

1995- February 1998

Flue Gas Desulphurization Project

Office Assistant

. Handled filing system, prepared voluminous transmittals for

construction documents, prepared general business correspondence.

. Balanced both bank and cash accounts; assisted with book-keeping.

. Managed heavy volume of corporate travel arrangements; assisted with

translations, interpreting.

Tradetex, Orlova, Czech Republic

Executive Assistant October 1994- March 1995

. Provided administrative and clerical support to executive management.

. Assisted with book-keeping, processed incoming and outgoing mail.

Contact this candidate