Customer Service Manager

Katie Gloster

************@*******.***

615-***-****

Summary of Qualifications & Background

I am an organized and goal driven professional with good multi-tasking

skills. I demonstrate excellent customer service skills and I adapt at

building good business relationships. I focus on the customer's needs

and find solutions. As a recent college of business graduate of UT,

Chattanooga I lead fund raising efforts for the Ronald McDonald House and

other charitable works. I was the Executive Vice President of Alpha

Delta Pi where I managed the day to day affairs of the sorority and

provided leadership for all sorority members.

Most Recent Work Experience

Brave Industrial Solutions LLC October

2009 - August 2010

Intern & Executive Assistant

- Create and edit brochures, flyers, e-flyers, proposals,

business cards

- Maintain and develop business relationships and projects

- Research and compile database of potential customers and

clients

- Develop target marketing strategies via phone and email

outreach to potential

customers

- Manage office administration including shipping and logistics

tracking

- Develop product specifications and a database of materials

Other Seasonal Work Experience

Lookout Valley Gymnastics Academy Assistant Coach 2009

University Pizza and Deli, Customer Service 2008

Old Navy, Customer Service & Logistics 2006 to

2008

WSRB Law Office, Clerical Support 2004 to

2007

Let It Shine Gymnastics, Instructor and Coach 2005

Education & Skills

Mt. Juliet High School 2005

University of Tennessee, Chattanooga BS in Business Administration,

Marketing, 2009

Intermediate level Microsoft Word, Excel, PowerPoint and Adobe

Type 50 wpm

Activities and Community Service

Executive Vice President, Alpha Delta Pi sorority at UT Chattanooga, 2008

Junior Olympic Gymnast, 1993 to 2004

Volunteer, Ronald McDonald House, 2005 to present

References

Mandy Savage - Blue Cross Blue Shield, Finance Manager, 423-***-****

Kries White - WSRB Law Firm, Lead Partner, 615-***-****

Tim Richards - Let It Shine Gymnastics, Owner, 615-***-****

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