Project Management

Kumar Milind

Professional Summary

Milind has of 7+ industry experience in the field of Release Management,

SDLC, Transition Management, Process Consulting, Project Management. He

has extensive experience as Release Manager and has played the role of

Release Manager facilitator for a complex mutli-year global roll-out of

Oracle ERP for World Health Organization and for CISCO. He has been

instrumental for creating the program and project plan, follow best

practices manage and deliver releases to meet defined deliverables,

processes.

Milind has experience directing the full spectrum of IT development and

implementation of highly complex, large scale, multi-location, multi-year

corporate IT initiatives, expertise in system development lifecycle

methodologies, experience managing and coordinating multiple concurrent

projects

For managing successful implementation/releases, Milind has been awarded

thrice "Appreciation Certification from CISCO, San Jose, CA".

Milind has proven record of supporting and implementing Microsoft

SharePoint for WHO with a focus on the front end presentation of the

portal, configuring the client portal, analyzing the production environment

and documenting the entire SharePoint processes of WHO.

He is proficient in preparing project proposals & plans as well as current

state assessment of business processes. He has successfully used SIPOC

Methodology, SDLC, AIM Methodology and BPR in designing functional

specifications, due-diligence analysis and gap analysis in meeting

stringent business requirements. He has interacted and closely worked with

stakeholders / process owners / end users at various organizational levels.

Milind has handled projects in diverse industry verticals like Health,

Finance Insurance, Automotive, Manufacturing, Telecom and Energy. His past

successful engagements include World Health Organization, UNDP, CISCO,

NGOs, GM Motors among others.

Projects Profile

Client Master Data Management, CISCO, San Jose, CA (From Aug

2007 to till Date)

Role Release Manager (BIDS-MDM-ERMO)

Team Size 70+

1 Responsibilities:

2

. Responsible for managing various releases with CISCO worldwide, leading

implementation and migration efforts from legacy file delivery

applications to new enterprise delivery platform

. Responsible for Migration Strategy and Release Managent Strategy for MDM

where applications are migrating from 9i to Oracle 11gR2, 12.1.1 and on

different Platform, responsible for release strategy, defining the

engagement model with our various stakeholders and business partners,

developing and managing the SDLC (Software Development Lifecycle) release

milestones as well as defining metrics

. Responsible for tracking, developing and creating release calendars,

communicating progress across organizational boundaries and levels from

individual contributor to senior executive

. Responsible for creating process ownership for the release deployment

process of Master Data Management(MDM) CISCO, adopting best release

practices benchmarking best in class with a continuous process

improvement mindset

. Coordinating the implementation, deployment and operation of new

applications and technology solutions for business/release needs

. Coordinating functional groups responsibilities and deliverables with

respect to risk analysis, process, release milestones and schedules,

tracking, developing, creating release calendars for FY, communicating

progress across organizational boundaries, doing impact analysis and

managing dependencies, contingency matrix, fall back plan and commitments

between Global Business Partners (internal & External)

. Interaction with management to develop, track and coordinate release

schedules and external planning

. Responsible for creating release deliverables in accordance with CISCO

Standards, managing the release process end to end during the release

deployment to production phase, from the planning of release dependencies

through to the actual release deployment to production

. Co-ordination with external and internal parties for release dependencies

. Working closely with business stakeholders, quality assurance, product

owners and cross-functional IT teams

. Successfully manage requirements issues through the product lifecycle to

ensure quality product delivery

. Responsible for the implementation of training materials and training

programs

. Responsible for managing the E2E Integrated Test Environment ecosystem,

including the Integrated QA Test instance refresh schedule, scheduling

use of the Integrated Test environments, maintenance activities, and

production synchronization, mentoring Juniors for team building

Project Name Global System Management (GSM)

Client World Health Org, Geneva, Switzerland

Role Release Manager/PM

Duration Dec 2005 to July 2007

Team Size Project : 50+

3 Responsibilities

. Responsible for Release & Transition Planning and Implementing

. Participating in the process ownership of the release deployment

process, Working with the CAB team to facilitate deployment of approved

secure changes

. Responsible for managing various releases worldwide, leading

implementation and migration efforts from legacy file delivery

applications to new enterprise delivery platform

. Coordinating the implementation, deployment and operation of new

applications and technology solutions for business/release needs based on

AIM Methodology

. Interaction with management to develop, track and coordinate release

schedules and external planning

. Responsible for creating release deliverables in accordance with WHO

Standards, managing the release process end to end during the release

deployment to production phase, from the planning of release dependencies

through to the actual release deployment to production

. Responsible for Knowledge Framework

. Development and implementation of key Knowledge Based PPM/PMO processes

based on AIM Methodology

. Optimized Incident, Problem Change Management, Configuration, Service

Level, Capacity and Availability Management based on the Knowledge

Management framework

. Re-defining Process Model & Risk Management Discipline

. Serve as a member of a team in support of the client Program Management

Office (PMO). Providing assistance in reviewing and analyzing project

status & support for the development of presentations and the

documentation of deliverables and tracking

. Prepared project plan, scheduling, creating WBS, monitoring, reporting,

resource allocation and monitoring of critical milestones for WHO-GSM

Project

. Coordinates the implementation, deployment and operation of new KM

applications and technology solutions for business needs

. Work closely with business stakeholders, quality assurance, product

owners and cross-functional IT teams to make sure there is proper sharing

of knowledge

. Responsible for collecting change requirements, perform impact analysis,

on schedule and cost due to the change

. Reported progress to senior management against milestones and

deliverables by conducting update and steering committee meetings

. Established and directed communication utilizing issue resolution

mechanisms

. Assist in the coordination of strategic initiatives through cross-project

management.

. Developed KM based PMO Governance processes for intake, review and

execution of Global Template

. Served as back-up Project Manager when needed

Project Name Global Services Online

Client General Motors, Detroit

Role PM /Sr. BA

Duration Aug 2005 to Dec 2005

Team Size Project : 15+

4

5

6 Responsibilities

. Capturing the As-Is Business processes using Rational rose and analyzing

redundancies in the process flow.

. Creating Business Requirement Specifications from the Stakeholder

Requests received from the Onsite Coordinator

. Study of user's existing Business process, Involved in BPR of the

existing system, Carrying out brainstorming sessions with process owners

to conceptualize reengineered processes and present the rationale for

justifying changes in the process

. Responsible for developing a web based application to take care of

various services to be provided to GM employees (both GM and Contract) on

a day to day basis

. Gap Analysis, Benchmarking the processes with best practices adopted in

some leading countries

. Identifying existing gaps in the system and replacing them with the IT

enablement of the processes, Requirement gathering Gap Analysis, mapping

the As-Is analysis to the To-Be analysis

. Developing System Requirements Specifications & Use Case Specifications

using Rational Rose

. Developing System Test plans & User Acceptance Test Plans

. Adherence to the SDP 21 methodology of System Development being followed

by General Motors.

Project Name Revenue Collection Knowledge Management Software for

Integrated Inter State Border Check Posts (World Bank

has appreciated and spoken highly in its World Bank

Report and is the only IT project Mentioned in the

World Bank Report 2002, also studied by Asia

Foundation, USA for replication in other countries)

Client UNDP(Feb 2004 to July 2005)

Role PM

Team Size Project : 30+

Description: UNDP and The Govt of India decided for Integrated Inter State

Check posts for the Department of Transport, Department of Commercial

Taxes, Department of Industry, and Department of Forest & Agricultural. The

proposed software solution is being designed keeping in mind best practices

adopted by some of the leading countries and is primarily concerned with

logistics and electronic interface between a revenue payer and authority.

World Bank has appreciated and spoken highly in its World Bank Report and

is the only IT project Mentioned in the World Bank Report 2002, also

studied by Asia Foundation, USA for replication in other countries.

Responsibilities:

. Study of user's existing Business process, Involved in BPR of the

existing system, Carrying out brainstorming sessions with process owners

to conceptualise reengineered processes and present the rationale for

justifying changes in the process

. Gap Analysis, Benchmarking the processes with best practices adopted in

some leading countries

. Identifying existing gaps in the system and replacing them with the IT

enablement of the processes, Requirement gathering Gap Analysis, mapping

the As-Is analysis to the To-Be analysis

. Use of RFID Technology & Disaster Management implementation

. Responsible for adopting/Implementing Smart Card Technology

. Mapped user requirements into proposed system specification

. Production of Business requirement Specifications

. Mapped user requirements into proposed system specification

. Production of Business requirement Specifications

. Implementing IT enablement of the processes of five departments

. Responsible for implementation, roll out and post implementation

. Training end user

Project Name UNDP Project on IT initiatives

Client United Nations (August 2003 to Feb 2004)

Role Implementation Lead/Business Analyst

Team Size Project : 15+

Responsibilities:

. System study, Involved in BPR to re-structure various Govt enterprises

/Departments

. Study of As Is to different Govt departments and restructuring the

departments considering best in class

. Identifying existing gaps in the system and replacing them with the IT

enablement of the processes

. Mapping customer's processes to product with Smart Card Framework

. Managing the Smart Card Release

. Interaction with management to develop, track and coordinate release

schedules and external planning

. Responsible for creating release deliverables in accordance with Best

Practises, managing the release process end to end during the release

deployment to production phase, from the planning of release dependencies

through to the actual release deployment to production

. Co-ordination with external and internal parties for release dependencies

. Identification of Business Process improvement opportunities

. Responsible for adopting/Implementing Smart Card Technology

. Improved the development and dissemination of the cutting edge knowledge,

lessons learned, and best practices in the region

. Coordinating with Knowledge Management activities of the networks and

Govt groups to ensure collaborations and to avoid unnecessary

duplication.

. Working with the Information Technology staff to manage the region's

human resources and equipment to improve access to knowledge both inside

and outside the Govt Department

. Working with the Information Technology and External Relations staff to

support the maintenance of Regional websites.

. Disseminating best practice in knowledge management within the Region.

. Effectively deploying and supervising knowledge management resources made

available to the region and assistance to the region in taking full

advantage of anchor-managed knowledge resources.

. Mapping the transformation process using Rational Rose Tools

. Assisted and advised senior management on improvement methods (TQM,

Benchmarking, Customer Index); identifying best practices for adoption,

Benchmarking

. Mapping customer's processes to product with Smart Card Framework

. Implementing IT enablement of the processes and implemented Smart Card

Based Methodology to reduce TAT

. Was involved from Initiation to Implementation, give ROI for every

measures to High Level UNDP Management

Project Name Software Technology Parks Of India, Govt of

India(Telecom Sector) CRM based Knowledge Management

Consulting for Energy Conversation System

Client CESC, a RPG Group company

Role Implementation Lead/Business Analyst

Team Size Project : 15+

Responsibilities:

. Responsible for understanding and analyzing customer's business

requirements, Prepared IT Strategy and architecture for risk management

. Production of KM based Gap analysis report

. Was responsible for developing regional learning strategy that spells

out the objectives, programs, accountabilities, and impact indicators for

learning in the Region for energy consumption

. Acted as the overall champion for learning in the Region, particularly

ensuring that managers provide an enabling environment for learning and

knowledge sharing in their areas, and Unit learning plans and are

consistent with regional/corporate learning priorities and draw on

innovative learning approaches and methodologies

. Managed the design and delivery of high priority region-wide learning

programs, particularly action learning programs to address pressing

business needs

. Setting priorities for evaluation of learning activities and develops

guidelines on evaluation requirements; and reviews evaluation results and

feeds them back into the formulation of learning policies and strategies

. System study of various processes / business models of power sectors

using SIPOC Methodology

. Identifying existing gaps in the system and replacing them with the IT

enablement of the processes, Requirement gathering Gap Analysis, mapping

the As-Is analysis to the To-Be analysis

. Developing a Product-based Capacity Model for Payments, based on a

detailed process mapping

. Production of Business requirement Specifications

Project Name Process Consulting for CRM based Applications and

Implementation

Client Shyam Telecom

Role Business Analyst

Team Size Project : 15+

Responsibilities:

. System study, Involved in BPR to re-structure

. Identification of Business Process improvement opportunities

. Assisted and advised senior management on improvement methods (TQM,

Benchmarking, Customer Index)

. Responsible for creating release deliverables in accordance with Best

Practices, managing the release process end to end during the release

deployment to production phase, from the planning of release dependencies

through to the actual release deployment to production

. Co-ordination with external and internal parties for release dependencies

. Coordinating the implementation, deployment and operation of new

applications and technology solutions for business/release needs

. Interaction with management to develop, track and coordinate release

schedules and external planning

. Identification of Business Process improvement opportunities

. Production of Gap analysis report, Benchmarking New Business Policies for

Medical Sector

. Production of Business requirement Specifications, Analyzing Business

requirements, Gap Analysis

Project Name Restructuring HR at STPI and implementing Knowledge

Management Architecture -STPI, Shyam Telecom

Client Shyam Telecom/STPI

Role Business Analyst

Team Size Project : 15+

Responsibilities:

. Involved in BPR to re-structure the enterprise, Identification of

Business Process improvement opportunities, business process modeling

. As a functional lead, undertake requirements gathering, functional gap

analysis, and estimating work to fulfill business requirements,

configuration design.

. Gap Analysis

. Study of existing Business process and mapping user requirement and

modeling the business needs and processes and facilitating the solution

through the acquisition and implementation of suitable software packages

into proposed specifications

. Assisting and advising senior management on improvement methods

Project Name CRM Implementation for Manufacturing Plant

Client Modi Limited

Role Business Analyst

Team Size Project : 10+

Responsibilities:

. As a functional lead responsible for Business process Analysis,

Requirement gathering Gap Analysis, mapping the As-Is analysis to the To-

Be analysis to the effect of Oracle Applications

. Forecasting demand, sales plan and synchronizing supply chain

constituents

. Contribute to the development of new concepts and principles that can

advance the state of project management within Draeger.

. Work with other product groups to solve highly complex, unique issues

which may require developing new techniques, methods and technologies.

Apply the solution to multiple projects.

. Work under consultative direction towards departmental long range goals

and objectives

. Work to create a collaborative engineering environment with engineering

teams and cross functional teams

. Manage direction and development of project leads, project managers,

engineers, design and test support personnel in the section.

. Fulfill the role as a lead on the cross-functional product team.

Contribute project management data to the cross-functional product team

. Identify and mitigate project risks.

. Review and/or provide a development plan for multiple projects that

includes a product schedule, capacity plan, and budget.

. Ensure that each project completes module unit tests, subsystem tests,

and integration tests to ensure correct operation and quality

. Responsible for Inventory Planning and analysis

. Responsible for mapping the As Is analysis to the To Be analysis.

. Involved in Planning, Requirement gathering, Fit analysis, developing

functional specification, Organisation Transformation Initiative

Project Name HR Power

Client Modi Limited

Role Team Lead

Team Size Project : 15+

Responsibilities

. Employee oriented in which details of employees, their departments, asset-

tracking etc. were covered. Here employees can log in and also state the

problem they are facing. One can log in to provide a reply to their

problems, search the problem area or simply view the problem and their

solutions.

. Role: Team Member-Responsibilities included requirement study,

feasibility analysis for centralized information, development, testing

and user training

Project Name Integra Risk Management Sales Department

Client Integra Risk Management Service

Role Team Member/Business Development

Team Size Project : 15+

Responsibilities

. Interacting with clients - Identify client business needs, analyse and

develop business proposals for business solutions

. Worked on implementation of Business Development Strategies for NCR

Region, carried out exhaustive exercise on reworking of existing

processes

. Involved detailed process study and hand-holding to implement modified

processes and Study of existing Business process and mapping user

requirement and modeling the business needs and processes and

facilitating the solution through the acquisition and implementation of

suitable software packages into proposed specifications

. Worked on Sales Methodologies Training as a part of the standardization

of Integra Insurance Business Processes to enable sales team in

understanding the customer requirements and presenting them with best

network solutions

Education

Degree University Year of Passing

Certificate U21 Global & Harvard Business Publishing 2009

in Global

Business

Leadership

(CGBL)

MBA IIITM, Gwalior, Deemed University, India 2001 (79%)

(Regular)

BE (Regular) Nagpur University, India 1995 (64%)

Technical Skills

Tools Rational Rose, Primavera Team Play, MS Project,

SharePoint,

Domain Knowledge Telecom, Supply Chain Management, Health, Finance,

Insurance, CRM, KM & e-Governance, IT Strategy & IT

Governance, United Nations,CRM, Smart Card

Technology, Data Migration(11gR2, 12.1.1)

Skill Set C, C++, TIBCO, Java, Oracle, CRM, Oracle Apps(11gR2,

12.1.1), Middleware

Trainings

Sl# Title Location Organized by Duration

01 Training on Primavera Mumbai Satyam Computer Services 10 days

TeamPlay Limited

02 Orion ERP Delhi ICICI Infotech Limited 12 days

03 KM-CRM Noida STPI 5 days

04 Rational Rose Gwalior IIITM, Gwalior 2 days

Introduction

05 Leveraging CRM for Gwalior IIITM, Gwalior and James 3 days

patient satisfaction Martin

at MARC Hospital

06 PMP Mumbai Satyam Computers 10 Days

07 Release Management Geneva, World Health Organization 02 Days

Switzerl

and

08 Release Management SanJose, CISCO 10 Days

CA

Co-curricular Achievements

. Ranked 4th in Combined Entrance Test-Management (CET), a Management

entrance Examination conducted by Govt. Of India for MBA inst. like

Bajaj, NMIMS, Symbiosis.

. Presented KM based CRM Paper at International Seminar (Unnayan) at Birla

Institute of Technology and was ranked third (Participants-India,

Singapore, Germany, Berlin)

Contact this candidate