BABER NAEEM

**** ******* ******

Spring, Texas 77388

Email: abidc5@r.postjobfree.com

Telephone: 409-***-****

PROFILE

With over 10 years of progressive employment experience along with a

Bachelor of Business Administration degree in Management Information

System, an Associate degree in Computer Information System, and currently

enrolled in the Masters of Business Administration program at Kaplan

University I am well prepared to succeed in this management position of

Education. My exceptional skills in Education, Retail, Sales,

Telecommunications, Corporate Training, Regional Management, and Project

Management give me the necessary expertise to help Kaplan succeed. My

experience in managing and sales, such as customer and supplier

relationship management, selling products and services, and corporate

company solutions have given me necessary experience with the latest

technology solutions to work for the financial industry. Finally, my proven

performance in creating a challenging and stimulating working environment

that is engaging, productive, and profitable will add to the success of any

organization.

A resourceful team player with a positive, professional, and courteous

demeanor with a very high level of self-directedness. Possess tact and

diplomacy together with the ability to inspire cooperation, lead

initiatives, and follow-through with decisive action to ensure productive

outcomes. I have a passion to maintain great retention numbers and goal

oriented outcomes.

EMPLOYMENT EXPERIENCE

Kaplan Inc.-Kaplan College, Beaumont, Texas 2008 - Present

Computer Support Technician/Computer Network Technology PROGRAM DIRECTOR

Directed, Supervised, and managed the daily operations of the computer

support program to ensure efficiency in education.

. Supervised all Instructor responsibilities taught by the Kaplan

standardization.

. Directed Instructors in Technology Curriculum and organizing Computer,

Hardware

. Formed a work cultural environment that inspired teamwork, personal

performance, and continually displayed commitment to delivering a high

level of professionalism.

. Controlled inventory such as books computer equipment and ordering

within maintaining a budget ensuring adequate supplies were

consistently available to meet educational demands.

. Responsibilities included inventory ordering, instructing, advising,

supervising, and maintaining professionalism between instructors,

students and administrative personnel.

. Directed Instructors to setup testing center for student exams and

classroom labs for College every month.

Accomplishments

. Great retention rates each month for CST Program.

. Technology Improvements to help Kaplan College

. Grew the CST/CNT Program with high completion rates.

. Organized the program inventory/distribution for each month.

. Converted all Educational materials for students and instructors

electronically

. Completed all Corporate Kaplan Training successfully

. Hired and trained instructors for programs success

. Optimized performance of instructors and students by effective

communication, management, and technology.

. Chosen to Represent Texas East Region for CST to go to Chicago for

Curriculum Development Committee

Centennial Wireless, Beaumont, Texas 2007 - 2008

Regional Manager

Managed, directed and controlled the daily operations of wireless sales to

ensure efficiency in sales, customer service, staff performance and overall

profitability while essentially ensuring that the key issues of cost, time,

quality, and above all, customer satisfaction.

. Managed onsite operations with by developing community focused

marketing, implementing management control systems, and leading

training programs for mall location.

. Formed a work cultural environment that inspired teamwork, personal

performance, and continually displayed commitment to delivering a high

level of sales and customer service.

. Managed over 16 employees and provided key leadership and management

skills to help each employee succeed in their customer sales rep.

position.

. Managed and controlled inventory while controlling expenditure, and

ensuring adequate supplies were consistently available to meet

consumer demands.

. Responsibilities included maintenance of inventory, transactions

reports, customer accounts, deposits, and computer system issues.

Accomplishments

. Managed new store in Parkdale Mall and started from ground up.

. Made over 800 new sales of activation contracts for the year.

. Averaged about 65 activations a month per store.

. Hit store quota in every month with 60 activation quota.

. Optimized staff performance by providing training on operational

procedures, customer service and various sales techniques

Zaican Telecom, Toronto, Ontario 2006 - 2007

IT Project Manager

Determined and implemented the exact needs of the client, based on

knowledge of the firm. The ability to adapt to the various internal

procedures of the contracting party, and to form close links with the

nominated representatives, It was essential in ensuring that the key issues

of cost, time, quality, and above all, client satisfaction.

. Seasoned professional, with outstanding project planning, execution,

monitoring and resource balancing skills with ability to support

multiple simultaneous projects in a matrix organizational structure.

. Excel at communicating with stakeholders to provide accurate reporting

and information regarding the ongoing projects and initiatives.

. Experienced in coordinating, negotiating and motivating outside

vendors and off-shore resources in support of timeline and IT project

deliverables.

. Effectively training, motivating and mentoring onsite junior managers,

engineers, developers and technicians.

. Superior coordination of user acceptance testing of final IT

infrastructure and software development deliverables through iterative

evolutions.

Accomplishments

. Managed script development project integration lab in support of new

OS and required client applications.

. Consolidate 25 Million+ accounts receivable into one central office DB

and network. Included backup and back-out procedures, validation of

DB integrity, and physical movement of Server and data.

DELTA BEVCO CORP., Bridge City, Texas 2002 - 2006

Regional Manager

Maintained daily operations of multiple gas stations to ensure efficiency

in sales, customer service, staff performance and overall profitability

. Managed onsite operations with by developing community focused

marketing, implementing management control systems, and creating

customized training programs.

. Managed over 15 employees and provided key leadership and management

skills to help each employee succeed in their postion.

. Managed and controlled inventory while controlling expenditure,

ensured adequate supplies were consistently available to meet consumer

demands.

. Responsibility included maintenance of site grounds which include

groundskeeping, all pump maintenance, store appliances, and security

systems.

Accomplishments

. Boosted annual sales from $1.8 to $2.45 million based on a strong

sales focus and a collaborative approach to delivering outstanding

customer service

. Optimized staff performance by providing training on operational

procedures, customer service and various sales techniques

ACADEMY OF LEARNING, Toronto, Ontario 2001 - 2002

Network Engineer

. Worked on assigned projects, to define network designs and solutions,

including network enhancements in order to integrate the networking

solutions within existing programmes

. Developed and documented and control specifications network solutions

. Was responsible for installing, maintaining and supporting computer

communication networks within the organization.

. Provided routine preventative measures and maintained and monitored

network security for the corporate network.

. Provided training and technical support for users with varying levels

of IT knowledge and competence;

Accomplishments

. Contributed to the operational efficiency of business operations by

optimizing the speed and functionality of the network infrastructure

while improving safety, security and reliability

SPHERION, Nederland, Texas 1999 - 2001

Customer Service Representative

. Actively promoted the sales of AT & T products and services to

customers while functioning within a fast-paced, high volume

environment

. Ensured retention of existing customers sold and promoted value-added

products and services.

. Followed up and communicated with specific departments for escalation

and resolution of more complex problems.

. Within the revenue generating culture, met or exceeded the call

centres monthly performance objectives including sales targets, call

quality, and call handle time.

Accomplishments

. Ranked #1 in monthly sales on a consistent basis

. Successfully handled well over 8000 calls

Continues...

Page 2 of 2 Baber Naeem

EDUCATION & TRAINING

Kaplan University

2009

Masters of Business Administration (MBA)

LAMAR UNIVERSITY BEAUMONT, Beaumont, Texas 2005

Bachelor of Business Administration (BBA) Degree

. Majored in Management Information System

LAMAR STATE COLLEGE PORT ARTHUR, Port Arthur, Texas 2002

Associate Degree

. Applied Science in Computer Information System

Certification

. Microsoft Network Engineering Certificate

SKILLS & KNOWLEDGE ACQUIRED THROUGH TRAINING

Management

. Effectively manage of both people and projects to further an

organization's goals and objectives

. Utilize skills in value clarification, group facilitation, and

leadership to make sound business decisions

. Recruit, develop, motivate, and compensate a productive work force

. Examine the intricacies of project planning and implementation using

appropriate financial tools

Sales

. Sales professional with nearly over six years of experience.

. Extensive knowledge of sales in telecommunication, IT technology and

retail sectors.

. Strong analytical ability in salesmanship and sales training through

various industries.

. Proven history of high sales and exceeding quota expectations of

companies.

Business & Management Information System

. Participate in the development, management, and marketing of

technology such as database management, structured programming, object

technology, networking, strategic IT management, systems analysis and

design, electronic business, wireless

. Meet the unique challenges of the ever-changing technology industry

. Analyze and interpret business plans focusing on the new strategies,

special management tactics, and organizational processes that are

being adopted by corporations today

. Manage complex technology projects and programs, and participate in

strategic planning and financial analysis, as well as market research

IT Architecture & Infrastructure

. Acquire information technology and its applications to meet real world

business opportunities and challenges

. Participate in technical projects involving: business systems analysis

and design, programming, databases, networks and telecommunications,

and the web

Software and programming language skills

. Apply a systematic, disciplined, quantifiable approach to the

development, operation, and maintenance of software

. Use sound engineering principles in all aspects of software production

to develop software that is reliable and works efficiently on real

machines

COMPUTER SKILLS

. A+ Hardware, Net+, HTML, Microsoft Networking-Windows (SQL) Server,

Visual Basic, ASP, UNIX; popular applications such as Word, Access,

Excel and PowerPoint, as well as Internet research and communication

tools

PERSONAL ATTRIBUTES

. Salesmanship- to sale product or services for the interested venture

of the company and customer.

. Communication - convey information in both verbal and written formats

as appropriate for the needs of the target audience with fluency in

English, Hindi and Urdu

. Interpersonal - develop a rapport with others and form working

relationships, listen effectively, manage conflict, understand human

motivation, understand and respect cultural difference

. Teamwork - work in groups towards a combined effort to achieve common

goals

. Leadership - Influence, supervise, direct and motivate others to

achieve a recognized objective

. Problem solving - understand and deal with difficult questions or

things, apply logic or reasoning to review information, identify

problems, causes, evaluate options and select the best solution

REFERENCES ARE AVAILABLE UPON REQUEST[pic][pic][pic]

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