Customer Service Manager

James Clary

*** * ******* ***** *********, WI ***04

Phone 920-***-**** Email: **************@*****.***

Snap Shot of Career

Ten years of business management experience encompassing hard lines, soft lines, and grocery divisions.

Five years of both district management experience and corporate level management experience.

Past experience includes responsibility for as high as 6 million dollar budget.

Supervisory responsibility for maximum 120 individuals, and 3000 Volunteers

Professional Profile

Pamida Stores, Inc. 1020 Burnside Drive Monticello, IL. 61856

Store Manager for a three million dollar 23000 square foot retail store Presently Employed

Direction for entire store operations consisting of hard lines, soft lines and grocery items

P&L responsibility

Loss Prevention support

Direct supervision of 16 staff members.

Inventory Control and Product Direction

Quality Customer Service

Bethesda Lutheran Communities Inc., Watertown, WI 2006-2010

Corporate Director of Retail Operations 2008 to 2010

District Director 2006 to 2008

Commissioned member of Board of Directors 2009-2010

Promoted to corporate director position after working 2 years as district director. Managed a chain

of 23 thrift stores. Managed six million dollar budget. Supervision of about 30 paid staff and 3000

volunteers.

Developed a very skilled team of district directors, and diminished poor performers.

Increased standards and regulations as well as implement policies in company handbook for

hiring and training purposes

Developed entire division policy handbook, and procedures guidelines

Engineered entire retail operations advertising program and designed all material

Designed new store concept

Researched and implemented new product lines to enhance current store sales

Contracted real estate professionals to seek out prime properties

Appointed to Board of Directors Commission in 2009

Nominated for employee of the year 2009

Increased sales and profits in all new stores remodeled or added

Instituted Kaizen Method in all new stores

District Director 2006 to 2008

District Manager responsible for a portion of a chain of 22 retail thrift stores, eBay division

manager, director and coordinator of yearly fundraiser, new retail shop, and donations

division

Full P&L responsibility

Budget preparation and adherence

Contract Negotiations, Vendor solicitation

Volunteer Recruitment, Retention, and Recognition

Sales Management, Merchandising, Store set up, development, and design

Customer Service

CAREER ACCOMPLISHMENTS

Increased Store Sales from 4 % to 452% in some locations

Decreased district expenses by 17%

Increased volunteer base by 3%

Sole start up and responsible person for entire eBay sales division.

Sought out donations for stores and auction netting in as high as $15,000 Additional

income per one event

Developed new advertising material s with emphasis on store, volunteer recruitment, and

donating. (USED in all 23 chain stores)

Developed new accounting procedures (used in all districts)

Assisted corporate Vice President in presenting key factors to board of directors.

Kept stores in media spotlight to utilize as much free advertising as possible.

Value City Furniture Stores, Milwaukee, WI 2004- 2006

Store Management (Merchandise Manager)

Assistant Manager of 40,000 square ft retail furniture store

Manager store operations in absence of Store Manager

Overall supervision, training, hiring, firing 107 employees

Customer Service, Cash handling, Financing, Delivery Scheduling and routing

Store interior design, layouts, vignette integration.

P&L Responsibility

Budget Control

_________________________________ Education __________________________________

University of Wisconsin Madison

Lacrosse Area Technical College

Associate Degree In Business Administration continuing education as needed

Numerous sales and business courses of career

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